How do I file a complaint about NVC

[Maki&Kiki 123]

Go to ceac website link that other have posted and check your status. If your status shows “ready” complete ds160 form. After that you should receive email that explains how to pay visa fee. You create account and you pay k1 visa fee at this website: https://ais.usvisa-info.com 

After that it depends on the embassy. On same website, some embassies let you schedule your own interview, some (like mine) won’t give you that option because they chose date for you. Again you do not upload any documents to nvc. you bring them to interview.

 

 

[Dashinka 23,291]

4 hours ago, vibrantone said:

I think your thinking of another process.  This is the process that I read about, I didn't think about it..,  I read it.. like a contract. 

Process for Bringing your Fiancé(e) to the United States

The process for bringing your fiancé(e) to the United States involves USCIS, the U.S. Department of State (DOS), and U.S. Customs and Border Protection (CBP). At each stage in the process, background and security checks may be conducted on both you and your fiancé(e). This may include checks in various databases for national security, criminal history, and other information about you and your fiancé(e). These checks are conducted using fingerprints, names, or other biographic or biometric information.

Step 1: Petition for Fiancé(e) – USCIS

1. You file Form I-129F, Petition for Alien Fiancé(e) according to the form instructions. This form asks USCIS to recognize the relationship between you and your fiancé(e).
2. We review your Form I-129F and the documents you submitted. We may mail you a request for evidence if we need additional documentation or information.
3. If you establish your eligibility, we approve your Form I-129F and recognize the claimed fiancé(e) relationship. Otherwise, we deny your Form I-129F and notify you of the reasons for denial.
4. We send the approved Form I-129F to the DOS National Visa Center (NVC).

For additional information about filing the petition, see the Form I-129F and form instructions.

Step 2:  Visa Application – DOS

1. The NVC forwards the approved Form I-129F to the U.S. Embassy or consulate where your fiancé(e) will apply for a K-1 nonimmigrant visa. This is generally the U.S. Embassy or consulate where your fiancé(e) lives.
2. The U.S. Embassy or consulate notifies you when the visa interview for your fiancé(e) is scheduled.
3. Your fiancé(e) applies for the K-1 nonimmigrant visa and brings the required forms and documents to the visa interview.
4. The DOS consular officer determines whether your fiancé(e) qualifies for the K-1 nonimmigrant visa.   
   • If the consular officer grants the K-1 nonimmigrant visa, it is valid for up to 6 months for a single entry.
   • If the consular officer does not find the relationship to be bona fide, DOS will not issue a K-1 nonimmigrant visa and instead will return the Form I-129F to USCIS. Generally, if DOS returns a Form I-129F to us after it has expired, we will allow it to remain expired. However, you may choose to file a new Form I‑129F.

For additional information about applying for a visa, see the DOS Nonimmigrant Visa for a Fiancé(e) page.

Step 3:  Inspection at a Port of Entry – CBP

If DOS issues a K-1 nonimmigrant visa, your fiancé(e) travels to the United States and seeks admission at a port of entry while the K-1 nonimmigrant visa is valid. As with any visa, a K-1 nonimmigrant visa does not guarantee admission to the United States. A CBP officer at the port of entry will make the ultimate decision about whether to admit your fiancé(e).

Step 4: Marriage

If your fiancé(e) is admitted as a K-1 nonimmigrant, you and your fiancé(e) have 90 days to marry each other.

Step 5:  Adjustment of Status – USCIS

1. If you marry within 90 days, your fiancé(e)—now your spouse—may apply for a Green Card by filing Form I-485, Application to Register Permanent Residence or Adjust Status.
2. We review Form I-485 and the documents your spouse submitted. We may mail a request for evidence to your spouse if we need additional documentation or information.
3. You and your spouse will usually be required to appear for an interview.
4. If you were married for less than two years at the time the Form I-485 is approved, USCIS will grant your spouse conditional permanent resident status and issue a Green Card valid for 2 years. Your spouse will need to remove the conditions on his or her residence by filing Form I-751, Petition to Remove Conditions on Residence in the 90 days before his or her Green Card expires. 

For additional information about applying for a Green Card, see the Form I-485 and instructions and the Green Card for Fiancé(e) of U.S. Citizen page.

For additional information about removing the conditions on your spouse’s conditional permanent residence, see the Form I-751 page and the Remove Conditions on Permanent Residence Based on Marriage page.

Each case is different and the length of the process varies. USCIS processes fiancé(e) petitions in the order we receive them. For more information about current processing times for the Form I-129F, see the Check Processing Times page.

You asked about filing a complaint to NVC, but in the process you posted above it clearly states (Step 2, 1 and 2) that NVC really does nothing with the I129F packages other than forward them to the consulate.  Any welcome letter or notification about proceeding comes from the consulate.  Now NVC will hold packages until the consulate is ready and due to backlogs in the consulate's IV unit (K1's are processed in the consulate IV unit) this might be some time.  I do not know what the backlog is at Mexico City, but I doubt NVC is holding on to your package for the heck of it.  You can send NVC an email, but more than likely you will just get a canned response about consulate backlogs, etc.

 

Good Luck!

[Letspaintcookies 2,214]

At least Mexico City has one of the worst backlogs in the world and OP hasn't lost time. That's probably what NVC was telling him. That nothing is moving for Mexico City and not that they're closed.

Like others have stated, check your case status at the ceac website. Change to non-immigrant visa and all you need is the case number that NVC gave you to check your status.

[African Zealot 1,453]

To the OP when everyone is telling you that you’re mistaken (particularly on a forum of people with experience), no matter how much you believe you’re right step back and look at everything afresh and consider what they’re saying. You might find out you were actually in the wrong.

 

Good luck. 

[Scott-Ilyn 77]

I agree with all of the posts contrary to your beliefs.  You do NOT upload documents to the NVC for a k1 visa.  My fiance and I went through the K1 process in 2021.

[Rocio0010 5,569]

I myself haven’t done a K1 or CR1, but I immediately knew that you were in the wrong when you posted about uploading documents to NVC with a K1. Been here long enough to know that. 
The most experienced members here have been telling you you are wrong, but you insist. And you tell them that their K1 journey was successful out of luck. No bro, you need to read it the guidelines for K1 posted in VJ. Read, read, read.

[JeanneAdil 6,220]

Follow what USCIS actually says for K1    BTW they have it step by step

 

https://www.uscis.gov/family/family-of-us-citizens/visas-for-fiancees-of-us-citizens

1. We send the approved Form I-129F to the DOS National Visa Center (NVC).

For additional information about filing the petition, see the Form I-129F and form instructions.

Step 2:  Visa Application – DOS

1. The NVC forwards the approved Form I-129F to the U.S. Embassy or consulate where your fiancé(e) will apply for a K-1 nonimmigrant visa. This is generally the U.S. Embassy or consulate where your fiancé(e) lives.
2. The U.S. Embassy or consulate notifies you when the visa interview for your fiancé(e) is scheduled.
3. Your fiancé(e) applies for the K-1 nonimmigrant visa and brings the required forms and documents to the visa interview.

NVC does nothing but assign a number

 

u can pay for a immigration lawyer   if u choose to  and pay for one and ask him to file a WOM 

let a good immigration lawyer explain the process and that NVC is not the problem

 

or u can simply believe us who have gone thru the process 

i did k1 first and then a CR1

gone all the way thru to citizenship so yeah,   NVC doesn't do anything /no fees to them/  no documents to them

your fiancee will take them to embassy so prepare for that 

 

and PLEASE DO A TIMELINE as you are going to need a lot of help with AOS and ROC here in the US

[JeanneAdil 6,220]

5 hours ago, vibrantone said:

I actually have posted actual resources from the NVC and CEAC websites, those are la.  I appreciate you are so lucky you can get through your process with alternative facts.  Your very blessed.  However, the question was how to complain when NVC does not follow its own rules.

see a immigration lawyer

[Dashinka 23,291]

I guess I will give the OP the benefit of the doubt and believe when they said "upload documents" they were really referring to filling out the DS-160 for the K1 (I could be wrong, but the checklist is pretty cut and dry for a K1).  As has already been said by many, NVC is just a clearinghouse for the I129F, and they hold these packages until the specific consulate is ready.  NVC does not trigger the K1 applicant to fill out the DS160, the consulate does.

[Thunderbolt 162]

I also don't know what is welcome letter? We did K-1 and didn't get welcome letter. 

[brii 34]

8 hours ago, vibrantone said:

I came here asking how to file a complaint about the NVC because after 3 contacts I am yet to be given the welcome letter with the digits to upload documents and work towards completing this process.  Someone else commented that I did not need a welcome letter which is the the information that is posted in several areas.  And yes its for a k1 visa at this stage.

You clearly don't want help. People keep telling you you're wrong, but until now you've only been combative. Not even going to bother with replying or helping. I'm out.

[Loren Y 2,732]

The NVC does sometimes send what they all a welcome letter via email with your case number, most people never get it ( I didn't) I had to do the call on the phone late at night right before the NVC call center closed to get my case and invoice number. I have seen people get the email he is taking about, but your better off deleting it, because honestly your better off without it.

Like others have said, follow the CEAC case tracker to keep up on your visa status, but until it says at the consulate, and then the status changes to "Ready" there is not much to do.

I will throw in the fact that I successfully completed my wifes K1 process without uploading anything to the NVC, so I agree with all the other posters, you do not upload anything to NVC with a K1.

 

[Marieke H 2,321]

You have 2 options:

 

You can keep insisting that you are right and everyone here is wrong, keep fighting NVC until they will let you upload documents for your K-1 application (spoiler: this will never happen).

 

Or you can accept that you have the two different processes mixed up, accept that there are no documents being uploaded to NVC for a K-1, learn about the K-1 process so you understand what is happening, and move on with your K-1 process. 

[JeanneAdil 6,220]

Op   

go to timelines of others doing both K1 and CR1

u will see under CR1 (spouse visa), timelines have a NVC recd 

and then pay AOS fee 

pay Ds 260 fee 

and then dQ which means accepted fees and documents and are documentarily qualified

 

I-130 Sent :
I-130 NOA1 :	2010-04-30
I-130 RFE :	2010-11-17
I-130 RFE Sent :	2011-02-09
I-130 Approved :
NVC Received :
Received DS-261 / AOS Bill :	2104-6-20
Pay AOS Bill :	2014-6-23
Receive I-864 Package :
Send AOS Package :	2014-7-1
Submit DS-261 :
Receive IV Bill :	2014-6-20
Pay IV Bill :	2014-6-23
Send IV Package :
Receive Instruction and Interview appointment letter :
Case Completed at NVC :	2015-5-23
NVC Left :	2015-
Consulate Received :
Packet 3 Received :	2015-
Packet 3 Sent :
Packet 4 Received :	2015-
Interview Date :	2015-7-13  Submit Review
Interview Result :	Approved
Second Interview (If Required):
Second Interview Result:

 

under K1 u just see this on timeline

 

Dept of State K1 Visa:

 

[JeanneAdil 6,220]

Op posted entered US in June

and was told "welcome to US by CBC officer"

 

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Posted June 12

Hi~ I guess you can try, the worst that can happen is they tell you to go to your line ~ But the whole process is really not that scary. In my situation i waited around 15 minutes in visitor line. Then said hello to the officer, gave him my passport and visa documents. After biometrics and pic taken i was asked to follow other officer to some room (secondary, keep in mind phones are not allowed to use while in there). I sat there for about 15 min. Officer then called my name, handed me passport, smiled and said “welcome to the usa” That’s it. My point of entry is JFK airpot~