Have green card - DMV won't give license

[angmig 4]

Hello,

 

My husband got his AoS approved and we got his conditional green card in the mail since December 11, 2018. We went to go get his driver's license today and he took and passed the tests but they denied him the license because they said he wasn't in the system!? He already has his EAD, his passport is fine, he has his green card, social security number (they won't send is the dang physical card which maybe this is a part of?) And the woman told is Homeland Security says his status is not updated. I was so pissed because they told us that we need to go back to USCIS which for us is 3 hrs away and we have to rent a car and its a big hassle. I don't understand what us going to an infopass is going to accomplish because it seems like something internal on THEIR end needs to be fixed. Is there someone else we can contact? I tried looking into the SAVE thing, but I don't quite understand it.  They won't even tell us what we need to bring to the infopass, we have a giant folder of documents, but I'm just so confused. We are in Florida. 😡🤬

 

Thank you!

Edited January 23, 2019 by angmig

[Liam2021 548]

Try another DMV office.

[K1visaHopeful 2,655]

5 minutes ago, angmig said:

Hello,

 

My husband got his AoS approved and we got his conditional green card in the mail since December 11, 2018. We went to go get his driver's license today and he took and passed the tests but they denied him the license because they said he wasn't in the system!? He already has his EAD, his passport is fine, he has his green card, social security number (they won't send is the dang physical card which maybe this is a part of?) And the woman told is Homeland Security says his status is not updated. I was so pissed because they told us that we need to go back to USCIS which for us is 3 hrs away and we have to rent a car and its a big hassle. I don't understand what us going to an infopass is going to accomplish because it seems like something internal on THEIR end needs to be fixed. Is there someone else we can contact? I tried looking into the SAVE thing, but I don't quite understand it.  They won't even tell us what we need to bring to the infopass, we have a giant folder of documents, but I'm just so confused. We are in Florida. 😡🤬

 

Thank you!

Did you call USCIS?

[angmig 4]

 

1 minute ago, H&T said:

Try another DMV office.

Can you explain to me why this would make a difference? Thank you!

[angmig 4]

4 minutes ago, K1visaHopeful said:

Did you call USCIS?

Yes, they just told us we could make an infopass and they don't look up that kind of info over the phone...I don't know if taking to a tier 2 officer would make any difference. But I just really really want to avoid having to make a pointless trip. We can't call our USCIS office directly either. But to me, if they gave us the green card, that seems like the deal is done! They can find them in the system, so I don't know what they want. Our aos interview was really smooth. 

Edited January 23, 2019 by angmig

[K1visaHopeful 2,655]

Just now, angmig said:

Yes, they just told us we could make an infopass and they don't look up that kind of info over the phone...I don't know if taking to a tier 2 officer would make any difference. But I just really really want to avoid having to make a pointless trip. We can't call our USCIS office directly either. But to me, if they gave us the green card, that seems like the deal is done! Our AoS interview was really smooth. 

You call the national USCIS info line and ask to speak to a tier 2. 

[mushroomspore 3,043]

27 minutes ago, angmig said:

 

Can you explain to me why this would make a difference? Thank you!

Because the person who denied your husband's DL might just be an idiot who happens to work at that particular location. Go to a different location and try your luck with finding a non-idiot.

[angmig 4]

Just now, mushroomspore said:

Because the person who denied your husband's DL might just be an idiot who happens to work at that particular location. Go to a different location and try your luck with finding a non-idiot.

I told hubby USA DMV is considered a circle of hell and he didn't believe me! We'll try another office, it definitely can't hurt. thank you! 

[mushroomspore 3,043]

Just now, angmig said:

I told hubby USA DMV is considered a circle of hell and he didn't believe me! We'll try another office, it definitely can't hurt. thank you! 

Yup, I'm from Canada and I never really appreciated our driving centers until I experienced a DMV. 

[NikLR 13,220]

His SAVE database could be wrong.  (If he has his green card he no longer needs his EAD.  He should shred it.)  It's pretty frequent and e-verify isn't running right now so if they tried to use that, they won't ever find him. 

 

 

[angmig 4]

15 minutes ago, mushroomspore said:

Yup, I'm from Canada and I never really appreciated our driving centers until I experienced a DMV. 

Question, do you have advice on what should we tell them at the other DMV location though? That they couldn't update him in the system or just ask to get the license? if they use the same system, won't it say the same?They've said it was tied to his social that he passed the test. Thanks

Edited January 23, 2019 by angmig

[angmig 4]

13 minutes ago, NikLR said:

His SAVE database could be wrong.  (If he has his green card he no longer needs his EAD.  He should shred it.)  It's pretty frequent and e-verify isn't running right now so if they tried to use that, they won't ever find him. 

 

 

Ah, I'm not sure if SAVE is what they used, I just came across it while searching what we could do. The DMV woman kept saying Homeland security said his status is not updated to perm resident so I'm not sure where she was pulling that from exactly. 

Edited January 23, 2019 by angmig

[mushroomspore 3,043]

11 minutes ago, angmig said:

Question, do you have advice on what should we tell them at the other DMV location though? That they couldn't update him in the system or just ask to get the license? if they use the same system, won't it say the same?They've said it was tied to his social that he passed the test. Thanks

I have no idea. Sorry. You'll just have to try your luck.

[C90 376]

I'm not sure if this will work for DMV, but I know if your immigration status isn't updated yet when obtaining a SSN, the SSO has to file a G-845 with USCIS to confirm your status (happened to me, got solved within 3 weeks). Maybe the DMV has something similar.

In general people at the DMV don't deal with immigrants very often, so usually they just give the wrong info. Also, sometimes being a little mouthy and making prints of the info on their website helps (always be polite) They tried to tell me I couldn't get my DL in my married name, I politely told her she was wrong, showed her every single document and she ended up admitting she was wrong and processing it in my married name. So maybe go back and try to speak with someone that can actually help you (having his greencard is all the evidence they need, they should fix it on their side)

Edited January 23, 2019 by C90

[Cryssiekins 976]

16 hours ago, mushroomspore said:

Because the person who denied your husband's DL might just be an idiot who happens to work at that particular location. Go to a different location and try your luck with finding a non-idiot.

SO accurate.  

 

The first DMV office I went to, I was told there was nothing they could do to issue me a license.  She gave me all this info about tests blah blah blah.  I was so infuriated after explaining what she should be doing, I had to leave.

 

Husband talked me into going to another office (same county!!) and the one there was so incredibly helpful.  She had never processed a license when it was reciprocal (I’m from Canada) but she pulled out her manual and just went through it step by step.  Took longer, yes, but a far better experience, and literally a 10 minute drive in distance.