your experience with complaints made against USCIS

[HPPJ 3]

hi.

 

looking for 'first hand experience' from people who have submitted formal complaints against USCIS. 

 

Exactly 'how' did you do it, and how did it turn out.

 

me:  I found a link at the USCIS site, and did what it suggested:  I sent a (registered/certified) letter to the Director of the USCIS office I have multiple issues with.  The letter was received (tracked via USPS.com as delivered and signed for) but after more than a month I have received no response.  

 

thanks for any all responses from people with experience.

 

 

 

[Crazy Cat 39,183]

What are your complaints?

[HPPJ 3]

7 minutes ago, missileman said:

What are your complaints?

looking for 'first hand experience' from people who have submitted formal complaints against USCIS.   if you have some to share please do.  i am not looking for advice on particular complaints, just the process.

 

 

Edited July 13, 2019 by HPPJ

[Allaboutwaiting 2,480]

It depends on the kind of complaint.

As you might already know, if the complaint is about something that happened during a visit to your local office, the preferred method is asking for a supervisor then and there. If that was not possible at the time of the incident, you can book an info pass IF your local office allows it and complain then - again, with a supervisor-.

Third option is what you already did, sending a letter.

The fourth would be escalating it to ombudsman level -your issue should be related to the list you can find at the USCIS ombudsman’s site-.

Edited July 13, 2019 by Allaboutwaiting

[Going through 5,668]

1 hour ago, HPPJ said:

looking for 'first hand experience' from people who have submitted formal complaints against USCIS.   if you have some to share please do.  i am not looking for advice on particular complaints, just the process.

 

 

As noted, personal experiences on the process can depend on the type of "complaint" and at what level the complaint is made (after an interview and appealing a decision, during an interview where you feel you were treated unfairly, at an oath ceremony, etc.).  The experience on how different processes play out can be different for each one.

 

Sometimes depends on what the complaint is, and what you hope is the outcome of such a complaint (ie. reversal of a decision, just letting them know about an IO's behaviour at an interview so it doesn't happen to others, etc).  If you don't want to share what the nature of the complaint is, and where in the process it happened, of course up to you---responses may be limited, however.

 

From what info you've provided, you've done a good first step in that you've notified them of whatever issues you are facing with whatever situation has arisen with your case.  Given the amount of communication received by field offices in general, would expect to wait longer than the month you already have for any type of formal response.

 

You can also check this archived content page on the USCIS website as an FAQ on how to submit complaints and different office contact info should you wish to write another department as well:  https://www.uscis.gov/archive/blog/2010/11/five-questions-and-answers-how-to 

[Stuck in NY 1]

You most like won’t receive a response. I started my immigration journey in 2013. Relocating here on a K-1 visa. Along the way I filed to remove conditions on my GC 2015, little did I know that my soon to be ex never wanted me to live here legally. After a year of waiting for my ROC to be adjudicated I started writing letter to USCIS, senator and ombudsman. I never received any response from USCIS but the senator’s and ombudsman office was able to receive updates about my case. At the time they were told by uscis that my case was being help due to a Security reasons. In 2017 I filed A Mandamus action against USCIS, 4 months after filing I received a letter from the USCIS district director inviting me for an interview and asking me to come with my soon to be ex. 

At the time of the interview we were separated. I sat in the room with my attorney even though he was asked not to answer any of the questions. The IO grilled me for 4hrs straight, it was intense. My husband was asked to come in and also be interviewed separately. He was in and out in 20 minutes. At the end I was told to wait for a decision. In the mail.

30 days after the first interview I submitted a service request about my case to which they responded informing me that my GC was approved . I excitedly told my soon to be ex about the good news, unfortunately he then decided to personally go to uscis and insisted that I only used him for a GC.  

30 days after service request response about GC approval i was called in for a second interview, this time I was questions for 2 hrs and my soon to be ex was questioned for 1.5hr. Still decision was not made.

I waited 2 months then I received a NOID and N14. In NOID it was revealed to me that my soon to be ex went to uscis on 3 occasions and made sworn statements about me trafficking a child and committing marriage fraud.

The child in question is my biological son he never wanted me to reunite with. what my ex did was that he helped me write an invitation for my minor son because he never wanted to anger me but he then went behind my back and tried intercepting him from entering the US.

He doesn’t like kids.

What really helped me fight this case is that I still had a copy of the motorized invitation letter that he submitted to the embassy and other joint stuff to prove my case and of course we had dna testing.

8 months after submitting the NOID and N14. Both my GC and citizen were approved.

Note: I did not retain an attorney for the NOID and N14.

Edited July 13, 2019 by Stuck in NY

[TBoneTX 43,019]

Thread is moved from General Immigration Discussion to the USCIS Service Centers fórum.

[Love To Teach 161]

14 hours ago, HPPJ said:

hi.

 

looking for 'first hand experience' from people who have submitted formal complaints against USCIS. 

 

Exactly 'how' did you do it, and how did it turn out.

 

me:  I found a link at the USCIS site, and did what it suggested:  I sent a (registered/certified) letter to the Director of the USCIS office I have multiple issues with.  The letter was received (tracked via USPS.com as delivered and signed for) but after more than a month I have received no response.  

 

thanks for any all responses from people with experience.

 

 

We filed a complaint against the US Embassy about how they illegally terrorized my husband during his interview. I mailed it to the specified place on the USCIS website. A while later, they said I had mailed it to the wrong place (which they had specified), so they mailed it to the 'right' place. I don't know if it ever got to the Islamabad embassy. All we got is a crummy form letter saying too bad, so sad, the decision was made. It said that the decision was final and if I wanted to, I could make an appointment with my local office, which is 500 miles away. I knew right them they don't give a rat's butt nor will they follow through on any complaints. You can read what happened to my hubby in my posts. Good luck! What country did you interview in?

 

PS--If people would start complaining, maybe something would change. But they are too afraid. The only way we can stop the bullying is for everyone who had a problem (and there are plenty) to stand up to the bully.

Quote

 

 

 

Edited July 14, 2019 by Love To Teach

[Loren Y 2,731]

Where USCIS files all complaints photo below. Understand this trash can is way too small for the number of complaints against them. There is none, zero, zilch, accountability. Welcome to the United States of America. Sorry to be so blunt, but sometimes that's the best way.

[HPPJ 3]

7 hours ago, Love To Teach said:

 

 

We filed a complaint against the US Embassy about how they illegally terrorized my husband during his interview. I mailed it to the specified place on the USCIS website. A while later, they said I had mailed it to the wrong place (which they had specified), so they mailed it to the 'right' place. I don't know if it ever got to the Islamabad embassy. All we got is a crummy form letter saying too bad, so sad, the decision was made. It said that the decision was final and if I wanted to, I could make an appointment with my local office, which is 500 miles away. I knew right them they don't give a rat's butt nor will they follow through on any complaints. You can read what happened to my hubby in my posts. Good luck! What country did you interview in?

 

PS--If people would start complaining, maybe something would change. But they are too afraid. The only way we can stop the bullying is for everyone who had a problem (and there are plenty) to stand up to the bully.

 

thanks for sharing.

 

country was USA

[Going through 5,668]

Good luck with it---let us know if you ever get a response.

[HPPJ 3]

21 hours ago, Allaboutwaiting said:

It depends on the kind of complaint.

As you might already know, if the complaint is about something that happened during a visit to your local office, the preferred method is asking for a supervisor then and there. If that was not possible at the time of the incident, you can book an info pass IF your local office allows it and complain then - again, with a supervisor-.

Third option is what you already did, sending a letter.

The fourth would be escalating it to ombudsman level -your issue should be related to the list you can find at the USCIS ombudsman’s site-.

unfortunately, i was not aware that asking for a supervisor was an option.  

 

the office in question does not allow info pass appointments. 

 

i have contacted my US Congressman's office for assistance, but was hoping to hear from others here.  

 

 

Edited July 14, 2019 by HPPJ

[HPPJ 3]

3 hours ago, Loren Y said:

Where USCIS files all complaints photo below. Understand this trash can is way too small for the number of complaints against them. There is none, zero, zilch, accountability. Welcome to the United States of America. Sorry to be so blunt, but sometimes that's the best way.

thanks, i needed a laugh.

 

i agree, my three year journey working with USCIS (on behalf of my wife and stepson) proves to me that there is little to no accountability or oversight of USCIS.

 

BUT, i am persistent and will never stop trying....

 

 

Edited July 14, 2019 by HPPJ

[Going through 5,668]

7 minutes ago, HPPJ said:

the office in question does not allow info pass appointments. 

If it's a field office---you can request an info pass appointment over the phone by calling 1-800-375-5283 , they've just removed the online scheduling option (they are doing this for almost all field offices now).

 

The only issue with having to request an appointment with someone (as opposed to doing it yourself online), is whether the person you speak to deems it necessary for them to give you one.

Edited July 14, 2019 by Going through

[HPPJ 3]

20 hours ago, Stuck in NY said:

You most like won’t receive a response. I started my immigration journey in 2013. Relocating here on a K-1 visa. Along the way I filed to remove conditions on my GC 2015, little did I know that my soon to be ex never wanted me to live here legally. After a year of waiting for my ROC to be adjudicated I started writing letter to USCIS, senator and ombudsman. I never received any response from USCIS but the senator’s and ombudsman office was able to receive updates about my case. At the time they were told by uscis that my case was being help due to a Security reasons. In 2017 I filed A Mandamus action against USCIS, 4 months after filing I received a letter from the USCIS district director inviting me for an interview and asking me to come with my soon to be ex. 

At the time of the interview we were separated. I sat in the room with my attorney even though he was asked not to answer any of the questions. The IO grilled me for 4hrs straight, it was intense. My husband was asked to come in and also be interviewed separately. He was in and out in 20 minutes. At the end I was told to wait for a decision. In the mail.

30 days after the first interview I submitted a service request about my case to which they responded informing me that my GC was approved . I excitedly told my soon to be ex about the good news, unfortunately he then decided to personally go to uscis and insisted that I only used him for a GC.  

30 days after service request response about GC approval i was called in for a second interview, this time I was questions for 2 hrs and my soon to be ex was questioned for 1.5hr. Still decision was not made.

I waited 2 months then I received a NOID and N14. In NOID it was revealed to me that my soon to be ex went to uscis on 3 occasions and made sworn statements about me trafficking a child and committing marriage fraud.

The child in question is my biological son he never wanted me to reunite with. what my ex did was that he helped me write an invitation for my minor son because he never wanted to anger me but he then went behind my back and tried intercepting him from entering the US.

He doesn’t like kids.

What really helped me fight this case is that I still had a copy of the motorized invitation letter that he submitted to the embassy and other joint stuff to prove my case and of course we had dna testing.

8 months after submitting the NOID and N14. Both my GC and citizen were approved.

Note: I did not retain an attorney for the NOID and N14.

thanks for sharing