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your experience with complaints made against USCIS

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hi.

 

looking for 'first hand experience' from people who have submitted formal complaints against USCIS. 

 

Exactly 'how' did you do it, and how did it turn out.

 

me:  I found a link at the USCIS site, and did what it suggested:  I sent a (registered/certified) letter to the Director of the USCIS office I have multiple issues with.  The letter was received (tracked via USPS.com as delivered and signed for) but after more than a month I have received no response.  

 

thanks for any all responses from people with experience.

 

 

 

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What are your complaints?


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Posted (edited)
7 minutes ago, missileman said:

What are your complaints?

looking for 'first hand experience' from people who have submitted formal complaints against USCIS.   if you have some to share please do.  i am not looking for advice on particular complaints, just the process.

 

 

Edited by HPPJ

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Posted (edited)

It depends on the kind of complaint.

As you might already know, if the complaint is about something that happened during a visit to your local office, the preferred method is asking for a supervisor then and there. If that was not possible at the time of the incident, you can book an info pass IF your local office allows it and complain then - again, with a supervisor-.

Third option is what you already did, sending a letter.

The fourth would be escalating it to ombudsman level -your issue should be related to the list you can find at the USCIS ombudsman’s site-.

Edited by Allaboutwaiting

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1 hour ago, HPPJ said:

looking for 'first hand experience' from people who have submitted formal complaints against USCIS.   if you have some to share please do.  i am not looking for advice on particular complaints, just the process.

 

 

As noted, personal experiences on the process can depend on the type of "complaint" and at what level the complaint is made (after an interview and appealing a decision, during an interview where you feel you were treated unfairly, at an oath ceremony, etc.).  The experience on how different processes play out can be different for each one.

 

Sometimes depends on what the complaint is, and what you hope is the outcome of such a complaint (ie. reversal of a decision, just letting them know about an IO's behaviour at an interview so it doesn't happen to others, etc).  If you don't want to share what the nature of the complaint is, and where in the process it happened, of course up to you---responses may be limited, however.

 

From what info you've provided, you've done a good first step in that you've notified them of whatever issues you are facing with whatever situation has arisen with your case.  Given the amount of communication received by field offices in general, would expect to wait longer than the month you already have for any type of formal response.

 

You can also check this archived content page on the USCIS website as an FAQ on how to submit complaints and different office contact info should you wish to write another department as well:  https://www.uscis.gov/archive/blog/2010/11/five-questions-and-answers-how-to 


Applied for Naturalization based on 5-year Residency - 96 Days To Complete Citizenship!

July 14, 2017 (Day 00) -  Submitted N400 Application, filed online

July 21, 2017 (Day 07) -  NOA Receipt received in the mail

July 22, 2017 (Day 08) - Biometrics appointment scheduled online, letter mailed out

July 25, 2017 (Day 11) - Biometrics PDF posted online

July 28, 2017 (Day 14) - Biometrics letter received in the mail, appointment for 08/08/17

Aug 08, 2017 (Day 24) - Biometrics (fingerprinting) completed

Aug 14, 2017 (Day 30) - Online EGOV status shows "Interview Scheduled, will mail appointment letter"

Aug 16, 2017 (Day 32) - Online MYUSCIS status shows "Interview Scheduled, read the letter we mailed you..."

Aug 17, 2017 (Day 33) - Interview Appointment Letter PDF posted online---GOT AN INTERVIEW DATE!!!

Aug 21, 2017 (Day 37) - Interview Appointment Letter received in the mail, appointment for 09/27/17

Sep. 27, 2017 (Day 74) - Naturalization Interview--- read my experience here

Sep. 27, 2017 (Day 74) - Online MYUSCIS status shows "Oath Ceremony Notice mailed"

Sep. 28, 2017 (Day 75) - Oath Ceremony Letter PDF posted online--Ceremony for 10/19/17

Oct. 02, 2017 (Day 79) -  Oath Ceremony Letter received in the mail

Oct. 19, 2017 (Day 96) -  Oath Ceremony-- read my experience here

 

 

 

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Posted (edited)

You most like won’t receive a response. I started my immigration journey in 2013. Relocating here on a K-1 visa. Along the way I filed to remove conditions on my GC 2015, little did I know that my soon to be ex never wanted me to live here legally. After a year of waiting for my ROC to be adjudicated I started writing letter to USCIS, senator and ombudsman. I never received any response from USCIS but the senator’s and ombudsman office was able to receive updates about my case. At the time they were told by uscis that my case was being help due to a Security reasons. In 2017 I filed A Mandamus action against USCIS, 4 months after filing I received a letter from the USCIS district director inviting me for an interview and asking me to come with my soon to be ex. 

At the time of the interview we were separated. I sat in the room with my attorney even though he was asked not to answer any of the questions. The IO grilled me for 4hrs straight, it was intense. My husband was asked to come in and also be interviewed separately. He was in and out in 20 minutes. At the end I was told to wait for a decision. In the mail.

30 days after the first interview I submitted a service request about my case to which they responded informing me that my GC was approved . I excitedly told my soon to be ex about the good news, unfortunately he then decided to personally go to uscis and insisted that I only used him for a GC.  

30 days after service request response about GC approval i was called in for a second interview, this time I was questions for 2 hrs and my soon to be ex was questioned for 1.5hr. Still decision was not made.

I waited 2 months then I received a NOID and N14. In NOID it was revealed to me that my soon to be ex went to uscis on 3 occasions and made sworn statements about me trafficking a child and committing marriage fraud.

The child in question is my biological son he never wanted me to reunite with. what my ex did was that he helped me write an invitation for my minor son because he never wanted to anger me but he then went behind my back and tried intercepting him from entering the US.

He doesn’t like kids.

What really helped me fight this case is that I still had a copy of the motorized invitation letter that he submitted to the embassy and other joint stuff to prove my case and of course we had dna testing.

8 months after submitting the NOID and N14. Both my GC and citizen were approved.

Note: I did not retain an attorney for the NOID and N14.

Edited by Stuck in NY

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Thread is moved from General Immigration Discussion to the USCIS Service Centers fórum.


06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

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Posted (edited)
14 hours ago, HPPJ said:

hi.

 

looking for 'first hand experience' from people who have submitted formal complaints against USCIS. 

 

Exactly 'how' did you do it, and how did it turn out.

 

me:  I found a link at the USCIS site, and did what it suggested:  I sent a (registered/certified) letter to the Director of the USCIS office I have multiple issues with.  The letter was received (tracked via USPS.com as delivered and signed for) but after more than a month I have received no response.  

 

thanks for any all responses from people with experience.

 

 

We filed a complaint against the US Embassy about how they illegally terrorized my husband during his interview. I mailed it to the specified place on the USCIS website. A while later, they said I had mailed it to the wrong place (which they had specified), so they mailed it to the 'right' place. I don't know if it ever got to the Islamabad embassy. All we got is a crummy form letter saying too bad, so sad, the decision was made. It said that the decision was final and if I wanted to, I could make an appointment with my local office, which is 500 miles away. I knew right them they don't give a rat's butt nor will they follow through on any complaints. You can read what happened to my hubby in my posts. Good luck! What country did you interview in?

 

PS--If people would start complaining, maybe something would change. But they are too afraid. The only way we can stop the bullying is for everyone who had a problem (and there are plenty) to stand up to the bully.

Quote

 

 

 

Edited by Love To Teach

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Where USCIS files all complaints photo below. Understand this trash can is way too small for the number of complaints against them. There is none, zero, zilch, accountability. Welcome to the United States of America. Sorry to be so blunt, but sometimes that's the best way.

toter-commercial-trash-cans-79264-r2968-64_1000.jpg

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7 hours ago, Love To Teach said:

 

 

We filed a complaint against the US Embassy about how they illegally terrorized my husband during his interview. I mailed it to the specified place on the USCIS website. A while later, they said I had mailed it to the wrong place (which they had specified), so they mailed it to the 'right' place. I don't know if it ever got to the Islamabad embassy. All we got is a crummy form letter saying too bad, so sad, the decision was made. It said that the decision was final and if I wanted to, I could make an appointment with my local office, which is 500 miles away. I knew right them they don't give a rat's butt nor will they follow through on any complaints. You can read what happened to my hubby in my posts. Good luck! What country did you interview in?

 

PS--If people would start complaining, maybe something would change. But they are too afraid. The only way we can stop the bullying is for everyone who had a problem (and there are plenty) to stand up to the bully.

 

thanks for sharing.

 

country was USA

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Good luck with it---let us know if you ever get a response.


Applied for Naturalization based on 5-year Residency - 96 Days To Complete Citizenship!

July 14, 2017 (Day 00) -  Submitted N400 Application, filed online

July 21, 2017 (Day 07) -  NOA Receipt received in the mail

July 22, 2017 (Day 08) - Biometrics appointment scheduled online, letter mailed out

July 25, 2017 (Day 11) - Biometrics PDF posted online

July 28, 2017 (Day 14) - Biometrics letter received in the mail, appointment for 08/08/17

Aug 08, 2017 (Day 24) - Biometrics (fingerprinting) completed

Aug 14, 2017 (Day 30) - Online EGOV status shows "Interview Scheduled, will mail appointment letter"

Aug 16, 2017 (Day 32) - Online MYUSCIS status shows "Interview Scheduled, read the letter we mailed you..."

Aug 17, 2017 (Day 33) - Interview Appointment Letter PDF posted online---GOT AN INTERVIEW DATE!!!

Aug 21, 2017 (Day 37) - Interview Appointment Letter received in the mail, appointment for 09/27/17

Sep. 27, 2017 (Day 74) - Naturalization Interview--- read my experience here

Sep. 27, 2017 (Day 74) - Online MYUSCIS status shows "Oath Ceremony Notice mailed"

Sep. 28, 2017 (Day 75) - Oath Ceremony Letter PDF posted online--Ceremony for 10/19/17

Oct. 02, 2017 (Day 79) -  Oath Ceremony Letter received in the mail

Oct. 19, 2017 (Day 96) -  Oath Ceremony-- read my experience here

 

 

 

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Posted (edited)
21 hours ago, Allaboutwaiting said:

It depends on the kind of complaint.

As you might already know, if the complaint is about something that happened during a visit to your local office, the preferred method is asking for a supervisor then and there. If that was not possible at the time of the incident, you can book an info pass IF your local office allows it and complain then - again, with a supervisor-.

Third option is what you already did, sending a letter.

The fourth would be escalating it to ombudsman level -your issue should be related to the list you can find at the USCIS ombudsman’s site-.

unfortunately, i was not aware that asking for a supervisor was an option.  

 

the office in question does not allow info pass appointments. 

 

i have contacted my US Congressman's office for assistance, but was hoping to hear from others here.  

 

 

Edited by HPPJ

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Posted (edited)
3 hours ago, Loren Y said:

Where USCIS files all complaints photo below. Understand this trash can is way too small for the number of complaints against them. There is none, zero, zilch, accountability. Welcome to the United States of America. Sorry to be so blunt, but sometimes that's the best way.

toter-commercial-trash-cans-79264-r2968-64_1000.jpg

thanks, i needed a laugh.

 

i agree, my three year journey working with USCIS (on behalf of my wife and stepson) proves to me that there is little to no accountability or oversight of USCIS.

 

BUT, i am persistent and will never stop trying....

 

 

Edited by HPPJ

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Posted (edited)
7 minutes ago, HPPJ said:

the office in question does not allow info pass appointments. 

If it's a field office---you can request an info pass appointment over the phone by calling 1-800-375-5283 , they've just removed the online scheduling option (they are doing this for almost all field offices now).

 

The only issue with having to request an appointment with someone (as opposed to doing it yourself online), is whether the person you speak to deems it necessary for them to give you one.

Edited by Going through

Applied for Naturalization based on 5-year Residency - 96 Days To Complete Citizenship!

July 14, 2017 (Day 00) -  Submitted N400 Application, filed online

July 21, 2017 (Day 07) -  NOA Receipt received in the mail

July 22, 2017 (Day 08) - Biometrics appointment scheduled online, letter mailed out

July 25, 2017 (Day 11) - Biometrics PDF posted online

July 28, 2017 (Day 14) - Biometrics letter received in the mail, appointment for 08/08/17

Aug 08, 2017 (Day 24) - Biometrics (fingerprinting) completed

Aug 14, 2017 (Day 30) - Online EGOV status shows "Interview Scheduled, will mail appointment letter"

Aug 16, 2017 (Day 32) - Online MYUSCIS status shows "Interview Scheduled, read the letter we mailed you..."

Aug 17, 2017 (Day 33) - Interview Appointment Letter PDF posted online---GOT AN INTERVIEW DATE!!!

Aug 21, 2017 (Day 37) - Interview Appointment Letter received in the mail, appointment for 09/27/17

Sep. 27, 2017 (Day 74) - Naturalization Interview--- read my experience here

Sep. 27, 2017 (Day 74) - Online MYUSCIS status shows "Oath Ceremony Notice mailed"

Sep. 28, 2017 (Day 75) - Oath Ceremony Letter PDF posted online--Ceremony for 10/19/17

Oct. 02, 2017 (Day 79) -  Oath Ceremony Letter received in the mail

Oct. 19, 2017 (Day 96) -  Oath Ceremony-- read my experience here

 

 

 

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20 hours ago, Stuck in NY said:

You most like won’t receive a response. I started my immigration journey in 2013. Relocating here on a K-1 visa. Along the way I filed to remove conditions on my GC 2015, little did I know that my soon to be ex never wanted me to live here legally. After a year of waiting for my ROC to be adjudicated I started writing letter to USCIS, senator and ombudsman. I never received any response from USCIS but the senator’s and ombudsman office was able to receive updates about my case. At the time they were told by uscis that my case was being help due to a Security reasons. In 2017 I filed A Mandamus action against USCIS, 4 months after filing I received a letter from the USCIS district director inviting me for an interview and asking me to come with my soon to be ex. 

At the time of the interview we were separated. I sat in the room with my attorney even though he was asked not to answer any of the questions. The IO grilled me for 4hrs straight, it was intense. My husband was asked to come in and also be interviewed separately. He was in and out in 20 minutes. At the end I was told to wait for a decision. In the mail.

30 days after the first interview I submitted a service request about my case to which they responded informing me that my GC was approved . I excitedly told my soon to be ex about the good news, unfortunately he then decided to personally go to uscis and insisted that I only used him for a GC.  

30 days after service request response about GC approval i was called in for a second interview, this time I was questions for 2 hrs and my soon to be ex was questioned for 1.5hr. Still decision was not made.

I waited 2 months then I received a NOID and N14. In NOID it was revealed to me that my soon to be ex went to uscis on 3 occasions and made sworn statements about me trafficking a child and committing marriage fraud.

The child in question is my biological son he never wanted me to reunite with. what my ex did was that he helped me write an invitation for my minor son because he never wanted to anger me but he then went behind my back and tried intercepting him from entering the US.

He doesn’t like kids.

What really helped me fight this case is that I still had a copy of the motorized invitation letter that he submitted to the embassy and other joint stuff to prove my case and of course we had dna testing.

8 months after submitting the NOID and N14. Both my GC and citizen were approved.

Note: I did not retain an attorney for the NOID and N14.

thanks for sharing

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