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Tomalley

How to complain about USCIS?

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Filed: Citizen (apr) Country: Canada
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Unfortunately, there is no way to determine who is approved/processed before anyone else.

If you don't like that other people are approved before you, there'll be others who are upset that you were approved before them.

While you may not like what others are telling you, they're right.

I am a super boring person, and have a very boring FBI check, I'm sure. I was approved within a year.

Others may not be as boring as me, and require more background checks, or investigation....who knows.

What I miss most about Canada, in no particular order:

My family!

My friends!

KD!

Hawkins Cheezies!

Poutine!

Lays Ketchup Chips!

 

What I don't miss:

-40 degree weather

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4 minutes ago, PeachesMagee said:

Unfortunately, there is no way to determine who is approved/processed before anyone else.

If you don't like that other people are approved before you, there'll be others who are upset that you were approved before them.

While you may not like what others are telling you, they're right.

I am a super boring person, and have a very boring FBI check, I'm sure. I was approved within a year.

Others may not be as boring as me, and require more background checks, or investigation....who knows.

I just think some of the comments are not very friendly. I am just simply asking some ways to complain USCIS and I think I have a legit complaint. I called USCIS and they told me my cases were just waiting for my local office to schedule the interview. If that is the case, I don’t understand why people who applied after me got the interview before me. If they are investigating my case, at least they should tell me what is going on with my cases. Maybe it is online and anonymous, people can just be mean to others without any consequences.
 

I won’t reply to nasty and unfriendly comments anymore. It is not healthy. 

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Filed: Citizen (apr) Country: Taiwan
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13 minutes ago, Tomalley said:

I just think some of the comments are not very friendly. I am just simply asking some ways to complain USCIS and I think I have a legit complaint. I called USCIS and they told me my cases were just waiting for my local office to schedule the interview. If that is the case, I don’t understand why people who applied after me got the interview before me. If they are investigating my case, at least they should tell me what is going on with my cases. Maybe it is online and anonymous, people can just be mean to others without any consequences.
 

I won’t reply to nasty and unfriendly comments anymore. It is not healthy. 

As long as you are within the normal processing time, you will, likely, not get any attention. I don't think there is anything you can do.  Patience is still the key. 

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

August 7, 2022: Wife filed N-400 Online under 5 year rule.

November 10, 2022: Received "Interview is scheduled" letter.

December 12, 2022:  Received email from Dallas office informing me (spouse) to be there for combo interview.

December 14, 2022: Combo Interview for I-751 and N-400 Conducted.

January 26, 2023: Wife's Oath Ceremony completed at the Plano Event Center, Plano, Texas!!!😁

February 6, 2023: Wife's Passport Application submitted in Dallas, Texas.

March 21, 2023:   Wife's Passport Delivered!!!!

May 15, 2023 (about):  Naturalization Certificate returned from Passport agency!!

 

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

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Filed: Citizen (apr) Country: Argentina
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57 minutes ago, Tomalley said:

it takes so long to be a USC

It takes long because that’s when they really, really dig into your file. 

FROM F1 TO AOS

October 17, 2019 AOS receipt date 

December 09, 2019: Biometric appointment

January 15, 2020 RFE received

January 30, 2020  RFE response sent

Feb 7: EAD approved and interview scheduled

March 18, 2020 Interview cancelled

April 14th 2020: RFE received

April 29, 2020 Approved without interview

May 1, 2020 Card in hand

 

REMOVAL OF CONDITIONS

February 1, 2022 package sent

March 28, 2022 Fingerprints reused

July 18, 2023 approval

July 20, 2023 Card in hand

 

N400 

January 30,2023: Online filing

February 4th, 2023: Biometric appointment

June 15th, 2023: Case actively being reviewed

July 11th, 2023: Interview scheduled.

August 30th, 2023: Interview!

August 31st, 2023: Oath ceremony scheduled.

Sept 19th, 2023: Officially a US citizen!

 


 

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Filed: K-1 Visa Country: Wales
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Contact Us
Email

Case assistance inquiries: cisombudsman@hq.dhs.gov
Public engagement and webinar inquiries: CISOmbudsman.PublicAffairs@hq.dhs.gov
Phone

1-855-882-8100 (toll free)
202-357-8100 (local)
Our hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Eastern. We encourage you to email us if you are not able to reach us by phone.  

Please note: We have received reports that scammers sometimes use our phone number on caller ID. This is called spoofing, and it is illegal. If in doubt, let the call go to voicemail. We will always leave a voicemail. Also, we will never ask for your Social Security number, credit card information, or payment. Please report scammers directly to the Federal Communications Commission (FCC).   

Mailing address

Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180
Washington, D.C. 20528
If you choose to send information to us by mail, please know that delivery may be significantly delayed due to security measures with the government mail system (even for overnight couriers and express mail).

Social Media

You can follow us on Twitter (@cisombudsman, https://twitter.com/cisombudsman), LinkedIn (www.linkedin.com/company/cisombudsman), and Facebook (www.facebook.com/cisombudsman).

“If you know the enemy and know yourself, you need not fear the result of a hundred battles. If you know yourself but not the enemy, for every victory gained you will also suffer a defeat. If you know neither the enemy nor yourself, you will succumb in every battle.”

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3 minutes ago, Rocio0010 said:

This is not a competition of whose case is taking longer, but 22 months is not that long considering they are now taking up to 48 months to process cases. In fact, @Crazy Cat’s wife’s ROC took 44 months and I suspect it finally got looked at because she filed for N400. 
What I’m saying is, I doubt complaining will help and in fact, I’m sure they get at least a thousand complaints a day from different people in different parts of the world. And no, I can guarantee you they are not going to say “Oh, Tomalley has complained a lot, he’s obviously frustrated that we are approving newer cases first, let’s go and look at his case so he feels better”. No, unfortunately it doesn’t work like that. 
And yes, I do feel your frustration about the long wait because frankly, my case should take two hours at most to be approved. But I also feel that I was very lucky because my green card got approved without an interview (back in the day that was not the rule!) and in six months. So I feel that I’ve already been lucky and actually, it’s not like being a citizen is going to pose much of a difference for me.

 

So again, complaining will not work. Suing them will. However, suing them does not guarantee that you will be approved. It just guarantees that they will work with what they have. Have you thought that maybe your background checks are getting longer, and that by forcing their hand you’re getting into a denial?

Personally, I think my case is very simple and easy. when I had my green card interview, the officer told me it was an easy case and she didn’t even ask me any questions but only what is your name, DOB, etc. I don’t understand what you mean by background check? Since they already checked me many times before when I applied for K1 and I-485.

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Filed: Citizen (apr) Country: Argentina
Timeline

Wait, something doesn’t add up here… I was looking into your post history and apparently, you applied for N400 and had your interview in July 2019… that’s not 10 months from July 2019 til now…

and how on Earth is it that your ROC has been pending for 22 months and you applied for N400 in 2019?

 

For reference:

 

FROM F1 TO AOS

October 17, 2019 AOS receipt date 

December 09, 2019: Biometric appointment

January 15, 2020 RFE received

January 30, 2020  RFE response sent

Feb 7: EAD approved and interview scheduled

March 18, 2020 Interview cancelled

April 14th 2020: RFE received

April 29, 2020 Approved without interview

May 1, 2020 Card in hand

 

REMOVAL OF CONDITIONS

February 1, 2022 package sent

March 28, 2022 Fingerprints reused

July 18, 2023 approval

July 20, 2023 Card in hand

 

N400 

January 30,2023: Online filing

February 4th, 2023: Biometric appointment

June 15th, 2023: Case actively being reviewed

July 11th, 2023: Interview scheduled.

August 30th, 2023: Interview!

August 31st, 2023: Oath ceremony scheduled.

Sept 19th, 2023: Officially a US citizen!

 


 

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1 minute ago, Boiler said:

Contact Us
Email

Case assistance inquiries: cisombudsman@hq.dhs.gov
Public engagement and webinar inquiries: CISOmbudsman.PublicAffairs@hq.dhs.gov
Phone

1-855-882-8100 (toll free)
202-357-8100 (local)
Our hours of operation are Monday through Friday, 9 a.m. to 5 p.m. Eastern. We encourage you to email us if you are not able to reach us by phone.  

Please note: We have received reports that scammers sometimes use our phone number on caller ID. This is called spoofing, and it is illegal. If in doubt, let the call go to voicemail. We will always leave a voicemail. Also, we will never ask for your Social Security number, credit card information, or payment. Please report scammers directly to the Federal Communications Commission (FCC).   

Mailing address

Office of the Citizenship and Immigration Services Ombudsman
Department of Homeland Security
Mail Stop 0180
Washington, D.C. 20528
If you choose to send information to us by mail, please know that delivery may be significantly delayed due to security measures with the government mail system (even for overnight couriers and express mail).

Social Media

You can follow us on Twitter (@cisombudsman, https://twitter.com/cisombudsman), LinkedIn (www.linkedin.com/company/cisombudsman), and Facebook (www.facebook.com/cisombudsman).

Thank you. I appreciate your help! 

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Filed: Citizen (apr) Country: Argentina
Timeline
Just now, Tomalley said:

Personally, I think my case is very simple and easy. when I had my green card interview, the officer told me it was an easy case and she didn’t even ask me any questions but only what is your name, DOB, etc. I don’t understand what you mean by background check? Since they already checked me many times before when I applied for K1 and I-485.

If your case is that easy then why have you been waiting for N400 since 2019 and you already had your interview?

FROM F1 TO AOS

October 17, 2019 AOS receipt date 

December 09, 2019: Biometric appointment

January 15, 2020 RFE received

January 30, 2020  RFE response sent

Feb 7: EAD approved and interview scheduled

March 18, 2020 Interview cancelled

April 14th 2020: RFE received

April 29, 2020 Approved without interview

May 1, 2020 Card in hand

 

REMOVAL OF CONDITIONS

February 1, 2022 package sent

March 28, 2022 Fingerprints reused

July 18, 2023 approval

July 20, 2023 Card in hand

 

N400 

January 30,2023: Online filing

February 4th, 2023: Biometric appointment

June 15th, 2023: Case actively being reviewed

July 11th, 2023: Interview scheduled.

August 30th, 2023: Interview!

August 31st, 2023: Oath ceremony scheduled.

Sept 19th, 2023: Officially a US citizen!

 


 

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1 minute ago, Rocio0010 said:

Wait, something doesn’t add up here… I was looking into your post history and apparently, you applied for N400 and had your interview in July 2019… that’s not 10 months from July 2019 til now…

and how on Earth is it that your ROC has been pending for 22 months and you applied for N400 in 2019?

 

For reference:

 

Hi, I had my i485 interview on July 2019. I applied i751 in May 2021. And applied N400 in 2022 May. 

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Filed: Citizen (apr) Country: Taiwan
Timeline

Everyone you complain to will refer you to this below.  I see no justification for intervention, but I wish you luck in the future.

 

image.thumb.png.8d587d7ed839ff2975dbf31204fff98e.png

Edited by Crazy Cat

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

August 7, 2022: Wife filed N-400 Online under 5 year rule.

November 10, 2022: Received "Interview is scheduled" letter.

December 12, 2022:  Received email from Dallas office informing me (spouse) to be there for combo interview.

December 14, 2022: Combo Interview for I-751 and N-400 Conducted.

January 26, 2023: Wife's Oath Ceremony completed at the Plano Event Center, Plano, Texas!!!😁

February 6, 2023: Wife's Passport Application submitted in Dallas, Texas.

March 21, 2023:   Wife's Passport Delivered!!!!

May 15, 2023 (about):  Naturalization Certificate returned from Passport agency!!

 

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

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Filed: Citizen (apr) Country: Argentina
Timeline
3 minutes ago, Tomalley said:

Hi, I had my i485 interview on July 2019. I applied i751 in May 2021. And applied N400 in 2022 May. 

Gotcha. Sorry. 
 

whats the local field office for your N400?

FROM F1 TO AOS

October 17, 2019 AOS receipt date 

December 09, 2019: Biometric appointment

January 15, 2020 RFE received

January 30, 2020  RFE response sent

Feb 7: EAD approved and interview scheduled

March 18, 2020 Interview cancelled

April 14th 2020: RFE received

April 29, 2020 Approved without interview

May 1, 2020 Card in hand

 

REMOVAL OF CONDITIONS

February 1, 2022 package sent

March 28, 2022 Fingerprints reused

July 18, 2023 approval

July 20, 2023 Card in hand

 

N400 

January 30,2023: Online filing

February 4th, 2023: Biometric appointment

June 15th, 2023: Case actively being reviewed

July 11th, 2023: Interview scheduled.

August 30th, 2023: Interview!

August 31st, 2023: Oath ceremony scheduled.

Sept 19th, 2023: Officially a US citizen!

 


 

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18 minutes ago, Crazy Cat said:

Everyone you complain to will refer you to this below.  I see no justification for intervention, but I wish you luck in the future.

 

image.thumb.png.8d587d7ed839ff2975dbf31204fff98e.png

Hi, thank you. But again people in Orlando applied later than me got their interview and citizenship so this process time is not accurate.

 

I will try different approach to complain. Maybe it won’t really help but I want to let the system know that it is an unfair system and they should fix it. My husband and I decide to write to the director of USCIS. Maybe also ask an immigration lawyer friend for help.  The director of USCIS should know how unfair the system is and as a federal agency, it is not right. Especially we are paying thousands of dollars and this is simply not right. I also will contact my senators and congressmen again for help and I want to know why my cases are not moving especial people behind me already got their interviews and citizenship. 
 

 

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