USPS lost my green card

[Josh9494 15]

My green card was mailed out on April 15 and I still haven't received it. I approached USPS and created multiple service requests reached out to the post office but they have no clue where the card is as it was never delivered. Any one have any idea what my next steps should be? I really appreciate any help. Thank you in advance.

 

USPS has one job and they can't do it properly... They deserve an award!!!!! And nobody over there is ever held accountable for the poor service provided.

[payxibka 10,044]

Did you relocate during the process?

[Nitas_man 3,100]

They lost a travel document of ours awhile back.

We ended up applying for and paying for a new one.

There are a LOT of stories of missing documents like that and sometimes it seems there is something going on.  There’s a market for documents and ID after all.

Advice file I-90, report it lost / never delivered, pay the fee, get a new one

[Alienbiteme 54]

You need to contact USCIS and try to explain situation  to tier 2 officer. They will resend your GC by mail. 

 

Here is the link. https://egov.uscis.gov/e-request/displayNDCForm.do?entryPoint=init

 

Edited May 9, 2021 by Alienbiteme

[neca 166]

This might help:

 

[Josh9494 15]

1 hour ago, payxibka said:

Did you relocate during the process?

Never relocated. The tracking says that it went to another city. That is the last scan. The post master over there insists that it was returned to the processing plant but there is no documentation of that.

 

Also, it appeared on informed delivery at our residential address but that has also been taken off.

[Josh9494 15]

@Nitas_man - So sorry that you had to go through the same thing. How long before did you get your travel document? When I spoke to a tier 1, they informed me that the post office must report it is as lost. The post office refuses to do so. Only then I can file a Form I-90. And the processing time for I-90 is like a year. 

Edited May 9, 2021 by Josh9494
Did not tag

[Josh9494 15]

58 minutes ago, Alienbiteme said:

You need to contact USCIS and try to explain situation  to tier 2 officer. They will resend your GC by mail. 

 

Here is the link. https://egov.uscis.gov/e-request/displayNDCForm.do?entryPoint=init

 

@Alienbiteme - So I don't have to file a Form I-90. The card was never delivered to me.. So just use the link?

Edited May 9, 2021 by Josh9494
Edit

[Josh9494 15]

47 minutes ago, neca said:

This might help:

 

@neca - Thank you, I appreciate all the help.

[neca 166]

8 minutes ago, Josh9494 said:

@neca - Thank you, I appreciate all the help.

Good luck.

[Verrou 1,899]

try to reach to your congressman. its not fair to pay again for new green card that's not even delivered to u 

[Alienbiteme 54]

54 minutes ago, Josh9494 said:

@Alienbiteme - So I don't have to file a Form I-90. The card was never delivered to me.. So just use the link?

You need to read information in that link carefully.

"NOTE: Do not submit a request if you have just recently been approved, allow approximately 90 days to receive your new card. You can check the status of your case using the My Case Status Tool. If Case Status Online indicates that the card was mailed, you should be provided with a United States Postal Service tracking number".

Call USCIS on Monday and talk to tier 2 officer, they will tell you what to do the next. Then follow the instruction in that link. Don't try to do anything else before you gather enough information from USCIS. Misleading information from the others  can cause more problem. 

Edited May 9, 2021 by Alienbiteme

[Trutta 103]

Contact USCIS. You will never get satisfaction from USPS where the motto is: I don't know, but it's not my fault!

[Nitas_man 3,100]

5 hours ago, Josh9494 said:

@Nitas_man - So sorry that you had to go through the same thing. How long before did you get your travel document? When I spoke to a tier 1, they informed me that the post office must report it is as lost. The post office refuses to do so. Only then I can file a Form I-90. And the processing time for I-90 is like a year. 

4 weeks after the Ombusdman had the fingerprint step skipped for us.  How ridiculous is that?  Added insult to injury right there.

 

I-90 does take awhile however at the end of the day my money’s on that’s what you’ll

probably end up doing.  Post office?  Not their problem, nobody’s going to make them do anything for you.  You can try Tier II, good luck.  
 

Tough break for you guys.  Hope things work out.

 

Edited May 9, 2021 by Nitas_man

[top_secret 2,061]

You know, I don't recall hearing of USPS ever losing a credit card bill or anything like that in like the last 30 years but I could easily dig up dozens of instances of them loosing Green Cards or Citizenship Certificate or all manner of stuff like that.  It strikes me as amazing that they have such high loss rates in such specific categories.