Troubles with SSN

[Techniix 7]

Hello Everyone,

 

My wife has been waiting on her SSN since June. We've made 6 trips to the SSA since then. Each time being told we're "pending verification." We have a letter from the SSA to any potential employer showing my wife is authorized to work and that she can begin work while the SSN is pending, however after so many interviews now... every place we've tried refuses to hire her without the SSN. This latest trip to the SSA we got a different answer. We were told that her green card and work authorization cards do not match in their category. One is C09 (work authorization) and one is CF1 (green card.) We were told they'd be canceling our application from their system due to the fact that they can't work the application properly until this discrepancy is corrected. We were told to contact DHS. We got in touch with USCIS just recently and we were transferred through them to a DHS tier 2. The tier 2 told us that the National Benefits Center will need to correct this error and that it will be 15 days or more before they can give us a call. All of this seems so unnecessary. Her name on all of the documents match. The only thing I can think of is that since we've applied twice (once before the marriage which never seemed to go anywhere, and once after where they insisted the name must match the passport) it may have caused a mess in the system. Reading online it appears the category for the green card and for the work authorization are in NO WAY related and so therefore I feel like the information I was given last was wrong. What should I do?

Edited December 11, 2019 by Techniix
Typos

[Illiria 980]

Wait are you presenting both the ead and the green card when you try and get the ssn? 

[Techniix 7]

The SSN application had been pending since June. We were told last that they're canceling the application due to mismatched categories on the two cards. Yes, we gave both the EAD and Green Card because we were asked to present them by the SSA clerk. 

[Illiria 980]

You don’t need the ead anymore the green card is your authorization to work from now on. Social security office workers are morons - they don’t understand anything to do with immigration so when they submit the application with both ead and green card the person who they send it to and actually processes it gets confused (electronic processing not possible as they probably try and put both catalogues in and it rejects it). 
 

You could try going back and saying uscis took the ead as you didn’t need it anymore as you had the green card which is your work authorization document.

Edited December 11, 2019 by Illiria
Autocorrect

[Lil bear 3,850]

4 minutes ago, Illiria said:

You don’t need the ead anymore the green card is your authorization to work from now on. Social security office workers are morons - they don’t understand anything to do with immigration so when they submit the application with both ead and green card the person who they send it to and actually processes it gets confused (electronic processing not possible as they probably try and put both catalogues in and it rejects it). 
 

You could try going back and saying uscis took the ead as you didn’t need it anymore as you had the green card which is your work authorization document.

I agree. The EAD is unnecessary now and will be confusing the system. Try another office .. ask for a supervisor if needed ... take just the GC and the other required docs for SSN application and try again. 

[Illiria 980]

2 minutes ago, Lil bear said:

I agree. The EAD is unnecessary now and will be confusing the system. Try another office .. ask for a supervisor if needed ... take just the GC and the other required docs for SSN application and try again. 

This - try another office and leave the ead at home. 

[Lebanese23 303]

go elsewhere some SSA staff are definitely morons, i have read that some VJ members had to tell them what to do to get them processed. they are INCOMPETENT. also like everyone said ditch the EAD., it's no longer valid now that you have a GC

[Strontium 70]

Agree with everyone else.  Our SSA officer kept asking for EAD or I-94 and I had to tell her that 1) the I-94 is expired and irrelevant, and 2) my wife has a green card so the EAD is also irrelevant.

 

If you live in a large enough city, go to another office if you can't get it resolved at the current one.  If not, just tell them you don't have an EAD.

[Ayrton 965]

2 hours ago, Techniix said:

The SSN application had been pending since June. We were told last that they're canceling the application due to mismatched categories on the two cards. Yes, we gave both the EAD and Green Card because we were asked to present them by the SSA clerk. 

Her EAD has no validity if she has a green card.

[Techniix 7]

It's exactly as you all have said. They insist on EAD or I-94 as if the green card means nothing. It seems they just truly don't know how to handle these. I knew it made no sense, but I blindly trusted they'd know what they're doing. We'll try submitting with just the green card. There's an office in a bigger city nearby that's much more diverse. That being the case maybe the employees at the SSA there would be more knowledgeable. 

[BBGG 57]

I've just had some troubles with SSN after entering on K1 visa (got "status mismatch" and "pending verification"), my problem got resolved, but I wish I found this post here on VJ earlier:

I just could not believe my eyes when I read all this:

 

Quote 1: 

The number we all need, and SSA needs to call for verification problems -  888-464-4218

 

Quote 2:

"I called it, it is a little sectioned off part of the DHS that is currently handling all SAVE cases because SAVE doesn't have a designated number. I called this guy and I swear he was the first person I talked to that just understood everything, he even said, "let me guess you went to SSA, have a K-1 and have been given the run-around with the SSA, and don't have your SSN yet even tho you are eligible and should have it, and you don't have it due to verification issues, and are trying to get them fixed, yeah let me help you out and explain absolutely everything you need to do."  

 

He said I needed to go back to the SSA office tomorrow and basically tell them they need to contact the verification department by this number, and select any of the 3 options just to get to one of the workers,  give them the case ID number, that they got when they generated the application, and he even told me to tell the worker that it is on the tooltip. After giving the case ID number, you will get transferred to the CASE resolution team, this is the actual team that does the verifications on the SSN applications, and he said they will walk the SSA worker through fixing the case, fixing absolutely all verification issues, and everything else, and he said within a matter of 5 minutes.  And then after that call the SSA worker will be able to issue you a SSN, and boom you will be all done.  I can't believe the answer to all of this is that the SSA worker just needs to call this verification hotline portion of the DHS, and the DHS case resolution team will literally tell the SSA worker how to fix it."

 

You may want to try it, looks like SSA officers are too lazy and not motivated enough to resolve such problems for us even though they could just call this number and verify you instantly. Instead, they make us believe they know what they are doing, and we trust them when they say "just be patient, come back in four more weeks, there is nothing you can do".

 

Hope it helps.

[NikLR 13,220]

~~moved to SSN from AOS ~~