Can not log in to CEAC website, message "The selected Case Number and Invoice Identification Number combination you entered does not match our records. Please try again or contact the National Visa Center for further assistance."

[United2019 9]

Able to login just now !!

[CJO032418 100]

1 hour ago, Gamboli said:

I'm glad you were able to login. If you have any tabs open try to close them all, and try again it does cache. 

Still not working for me. 

[Maxifer 2]

21 minutes ago, United2019 said:

Able to login just now !!

good ! me too but now I don't see the amount to pay...

[Gamboli 48]

Guys, some good news. Mine works too. Try to close all your tabs and ensure you're not using a cached version of the site. Preferably run in incognito mode. I believe they might be fixing the cases one by one based on the reports by the call center. So don't be disheartened. 

[Maxifer 2]

49 minutes ago, United2019 said:

Able to login just now !!

do you see the amount to pay? I see amount zero....:(

[nastra30 2,044]

49 minutes ago, United2019 said:

Able to login just now !!

wonderful; that's good news. When did you get you case number?

28 minutes ago, Maxifer said:

good ! me too but now I don't see the amount to pay...

when did you get your case number?

[nastra30 2,044]

6 minutes ago, Gamboli said:

Guys, some good news. Mine works too. Try to close all your tabs and ensure you're not using a cached version of the site. Preferably run in incognito mode. I believe they might be fixing the cases one by one based on the reports by the call center. So don't be disheartened. 

Looks like they are actively fixing something.

[AndyH 12]

Dear all, I am able to log in and pay all the fees just 5 minutes ago. My case number and invoice ID were issued on Feb 20. I hope all the people can log in today.

[Apsingh 9]

Just now, AndyH said:

Dear all, I am able to log in and pay all the fees just 5 minutes ago. My case number and invoice ID were issued on Feb 20. I hope all the people can log in today.

Great for you..I am still not able to login

[justjoy 23]

I’m also finally able to login! 😌

[nastra30 2,044]

5 minutes ago, justjoy said:

I’m also finally able to login! 😌

When did you get your case number?

[Maxifer 2]

38 minutes ago, nastra30 said:

wonderful; that's good news. When did you get you case number?

when did you get your case number?

Feb 21, but The case was changed to another country and then I got a new case number on Friday March 01

[Maxifer 2]

30 minutes ago, AndyH said:

Dear all, I am able to log in and pay all the fees just 5 minutes ago. My case number and invoice ID were issued on Feb 20. I hope all the people can log in today.

happy for you!!!! I can access but the amount is zero. My case was issued on 02/21 but the case was changed to a new number last Friday March 01.

[Maxifer 2]

1 hour ago, United2019 said:

Able to login just now !!

Great!!! do you see your amount? mine is in zero

[Gamboli 48]

Guys, for those who haven't been able to login yet. If you reported an issue it should be on your case, ask the customer rep whether your case was escalated to the Supervisor, I believe they might be fixing the affected records one by one. Because I literally was just able to login not an hour ago. I believe they're actively working on this.