N400 Rejection - Application error I hope!

[Toforo 15]

My K1 fiancee (and then wife) arrived here in the USA on 20 April 2015
She received her 2-year green card in November of 2015 (without interview)
(she took one 3-week vacation back to PHIL in Jan 2017 - only time she has left the country)
We applied for ROC/10-year card in August of 2017
She was granted her ROC and 10-year card was received in November of 2018 (again, we got lucking - NO interview)

On 07 Jan 2019, we forwarded her N400 submission with all the proper paperwork.
On 22 Jan 2019, we received a rejection stating my wife had not been a resident long enough (see attached)

The 2 attachments are (1) there reason for rejection (2) Part 1 Eligibility
I used their "calculator" and tabulated that she was eligible. Did I make an "eligibility mistake" somewhere? Did I check the wrong box?
ll the dates on her paperwork look good.
So, I thought she could apply for her citizenship 3years from the DATE of her 2-year green card.

 

HELP!

Signed -
Frustrated in MO!

 

[EM_Vandaveer 2,364]

You checked the right box. Sounds like they made a mistake. I'd re-file. File online. https://www.uscis.gov/n-400

[Toforo 15]

5 minutes ago, EM_Vandaveer said:

You checked the right box. Sounds like they made a mistake. I'd re-file. File online. https://www.uscis.gov/n-400

I'm retired civil service and absolutely anally OCD about paperwork and your response is exactly what I'm thinking, but I needed/need to double/triple/quadruple check!

Are you absotively posolutely sure, by the dates I have posted about my wife, that she's eligible? Because everything looks right to me too!

 

[EM_Vandaveer 2,364]

44 minutes ago, Toforo said:

I'm retired civil service and absolutely anally OCD about paperwork and your response is exactly what I'm thinking, but I needed/need to double/triple/quadruple check!

Are you absotively posolutely sure, by the dates I have posted about my wife, that she's eligible? Because everything looks right to me too!

 

Yes, I'm 100% sure, she was eligible 90 days prior to whatever date in Nov 2018 her GC "turned 3 years old" - that sounds silly, but I'm sure you get what I mean.

[dannyphan91 30]

How long have you live in your current address?

[Dashinka 23,198]

Three years from the resident since date on the GC less 90 days, it looks like a USCIS error.

 

Good Luck!

[EM_Vandaveer 2,364]

3 minutes ago, dannyphan91 said:

How long have you live in your current address?

True, have you been living at your present address for at least 3 months? That's the only other thing.

[Dashinka 23,198]

2 minutes ago, dannyphan91 said:

How long have you live in your current address?

Good point.  A lot of folks miss this requirement.

 

In addition, applicants are required to show they have resided for at least three months immediately preceding the filing of Form N-400 in the USCIS district or state where the applicant claims to have residency (See 8 CFR §316.2(a)(5) & §319.1(a)(5)).

 

https://www.uscis.gov/us-citizenship/citizenship-through-naturalization/continuous-residence-and-physical-presence-requirements-naturalization

[Toforo 15]

9 minutes ago, dannyphan91 said:

How long have you live in your current address?

We have been at our current address for more than 18months - the address is update and current in the USCIS system and we are still within the same "jurisdiction" as our previous address - 
Thank you for asking.

[Toforo 15]

We have been at our current address for +18months - and we only moved a few blocks when we did move.
Our addresses have been/were promptly changed at the time we moved and recognized by USCIS and they are current in the their system.
In addition, we also live within the same jurisdiction so there's no problem there.

I just tried calling the 1-800 help-line and with a miracle, I got through almost immediately. The person reviewed the file and she's pretty convinced that someone, simply made a mistake, but she has "elevated" the call to the next level and someone is supposed to call us back within about 20 minutes.

We'll see...

[Toforo 15]

1 hour ago, EM_Vandaveer said:

You checked the right box. Sounds like they made a mistake. I'd re-file. File online. https://www.uscis.gov/n-400

We just received a call-back from a Consular Officer. He reviewed the application and found nothing wrong with it - told us to "re-submit" the package (using "resubmit" instructions) and try again.
He said he "noted her account" so that his call would be documented.

Thank you to everyone here that responded to help us check that it was a simple mistake on their part!

Toforo.

[Mollie09 1,543]

For someone finding this topic at another time, please note the 90-day window only applies to the "Resident Since" requirement. The other two (married for 3 years, spouse has been a USC for 3 years) don't have 90-day windows.

[Toforo 15]

1 hour ago, Mollie09 said:

For someone finding this topic at another time, please note the 90-day window only applies to the "Resident Since" requirement. The other two (married for 3 years, spouse has been a USC for 3 years) don't have 90-day windows.

Thank you Mollie09, however this post has nothing to do with the 90-day window nor the "Resident Since" requirement.

 

[Ambassador87 1]

On 1/22/2019 at 2:41 PM, Toforo said:

My K1 fiancee (and then wife) arrived here in the USA on 20 April 2015
She received her 2-year green card in November of 2015 (without interview)
(she took one 3-week vacation back to PHIL in Jan 2017 - only time she has left the country)
We applied for ROC/10-year card in August of 2017
She was granted her ROC and 10-year card was received in November of 2018 (again, we got lucking - NO interview)

On 07 Jan 2019, we forwarded her N400 submission with all the proper paperwork.
On 22 Jan 2019, we received a rejection stating my wife had not been a resident long enough (see attached)

The 2 attachments are (1) there reason for rejection (2) Part 1 Eligibility
I used their "calculator" and tabulated that she was eligible. Did I make an "eligibility mistake" somewhere? Did I check the wrong box?
ll the dates on her paperwork look good.
So, I thought she could apply for her citizenship 3years from the DATE of her 2-year green card.

 

HELP!

Signed -
Frustrated in MO!

 

did you file online or by mail? because most time uscis officers don't know the rules 

[Toforo 15]

59 minutes ago, Ambassador87 said:

did you file online or by mail? because most time uscis officers don't know the rules 

 

Upon review by USCIS, they made a mistake and it has been refiled.
Thanks!