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Do USCIS phone agents have outdated info?

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I submitted my 3 cases (wife and stepdaughters) in mid April 2020 to USCIS Online. After seeing a few update date changes online I decided to call on July 2nd for status merely out of curiosity. The phone agent told me that everything was normal and my case remained in Nebraska. However when I looked online on July 6th, I saw I had RFE's from the California Service Center dated July 1st. The RFE's were for our marriage certificate and birth certificates, because the ones I sent were stamped and certified by the National Court office,  however they weren't issued at the National Court office in the capital. 

 

Which leads me to 2 questions:

1. Why are my RFE's from a center that my case doesn't supposedly reside?

2. Do the phone agents not have the most recent information? The RFE's were from the day before I called, why did she tell me that everything was fine when it wasn't?

 

 

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Filed: F-2A Visa Country: Iraq
Timeline

The hotline is called "un-information" hotline by many, I'll let make your own interpretation why this could be the case :)

 

Monitoring the activity of online filed petitions, my theory is that the service center is irrelevant - the seem to linger in a centralized pool, and the IO's (regardless of center) pull it out of the pool when the number reaches the top of the queue. I have no proof or official statement for this, but seeing that service centers for online cases change very, very often (often multiple times) and no "transfer notice" is sent, I'm pretty set on my opinion by now.

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14 minutes ago, Quarknase said:

The hotline is called "un-information" hotline by many,

I always preferred "misinformation line", actually. :P

 

=====

It's possible they just read a field off the computer screen for original SC and didn't look at any further notes. idk what exactly their screens show. It could be a lack of info or just a mistake.

Edited by geowrian

Timelines:

ROC:

Spoiler

7/27/20: Sent forms to Dallas lockbox, 7/30/20: Received by USCIS, 8/10 NOA1 electronic notification received, 8/1/ NOA1 hard copy received

AOS:

Spoiler

AOS (I-485 + I-131 + I-765):

9/25/17: sent forms to Chicago, 9/27/17: received by USCIS, 10/4/17: NOA1 electronic notification received, 10/10/17: NOA1 hard copy received. Social Security card being issued in married name (3rd attempt!)

10/14/17: Biometrics appointment notice received, 10/25/17: Biometrics

1/2/18: EAD + AP approved (no website update), 1/5/18: EAD + AP mailed, 1/8/18: EAD + AP approval notice hardcopies received, 1/10/18: EAD + AP received

9/5/18: Interview scheduled notice, 10/17/18: Interview

10/24/18: Green card produced notice, 10/25/18: Formal approval, 10/31/18: Green card received

K-1:

Spoiler

I-129F

12/1/16: sent, 12/14/16: NOA1 hard copy received, 3/10/17: RFE (IMB verification), 3/22/17: RFE response received

3/24/17: Approved! , 3/30/17: NOA2 hard copy received

 

NVC

4/6/2017: Received, 4/12/2017: Sent to Riyadh embassy, 4/16/2017: Case received at Riyadh embassy, 4/21/2017: Request case transfer to Manila, approved 4/24/2017

 

K-1

5/1/2017: Case received by Manila (1 week embassy transfer??? Lucky~)

7/13/2017: Interview: APPROVED!!!

7/19/2017: Visa in hand

8/15/2017: POE

 

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Filed: F-2A Visa Country: Iraq
Timeline
9 minutes ago, geowrian said:

I always preferred "misinformation line", actually. :P

 

=====

It's possible they just read a field off the computer screen for original SC and didn't look at any further notes. idk what exactly their screens show. It could be a lack of info or just a mistake.

Now that I say it out loud the misinformation makes so much more sense 🙄😁

 

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I had called to ask about our case since we were approaching 60 days of sending our RFE stuff without an update. The agent said we are still within the processing time of 32 months (when Potomac had the big glitch jumping from 7-9 months processing time to 32 months). Not even an hour later we were approved. From the time we filed our I-130 to DQ, it only took us less than 5 months with no expedite. They have no idea what is going on within the organization.

Edited by B&ANZ
typo

USCIS

02/12/2020: Submitted I-130 online 🥳

02/12/2020 : NOA1 (Nebraska) - received online 02/13🤬

02/18/2020 : Mailed K3 ☘️

02/23/2020: Touched

02/23/2020: "Transfered" to Potomac

02/25/2020 : NOA1 (Potomac) K3

04/09/2020: RFE 😫

04/13/2020: RFE response sent 😬

05/04/2020: "Request for RFE evidence received by USCIS"

05/06/2020: Touched

06/15/2020: Touched

06/16/2020: "Case is Being Actively Reviewed by USCIS"

06/16/2020 : NOA2 (Potomac)

07/15/2020 : K3 denied

 

NVC

06/17/2020: Welcome Letter

06/18/2020: Paid AOS and IV fees 

07/03/2020: NVC expedite sent

07/07/2020: Submit everything to NVC

07/08/2020: Documentarily Qualifed (less than 24 hours!) 🥰

07/09/2020: NVC expedite in review

07/14/2020: NVC expedite approved!!🥳

 

Embassy

07/16/2020: Embassy received case

07/27/2020: Interview Letter

07/30/2020: Medical

08/12/2020 : Interview - cancelled due to alert Level 3 in Auckland :( 

09/16/2020: Interview - APPROVED!!!!!!!!!!!!!!!!!!🥰🥳♥️👩‍❤️‍👨

09/17/2020: CEAC status says "Issued"🥳

09/18/2020: Visa in hand - flight booked!

09/24/2020 : POE

 

“Love knows not distance; it hath no continent; its eyes are for the stars.”🌏

 

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Filed: F-2A Visa Country: Iraq
Timeline
37 minutes ago, B&ANZ said:

I had called to ask about our case since we were approaching 60 days of sending our RFE stuff without an update. The agent said we are still within the processing time of 32 months (when Potomac had the big glitch jumping from 7-9 months processing time to 32 months). Not even an hour later we were approved. From the time we filed our I-130 to DQ, it only took us less than 5 months with no expedite. They have no idea what is going on within the organization.

Our timeline was very similar to yours - and then Trump decided that LPRs don’t matter and banned our spouses. Throughout all immigration matters I always found the NVC hotline very decent and USCIS hotline varying levels of misinformed/not helpful. Can’t recall a single call to USCIS that answered a question I had.

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Filed: Citizen (apr) Country: Brazil
Timeline
21 hours ago, geowrian said:

I always preferred "misinformation line", actually. :P

 

=====

It's possible they just read a field off the computer screen for original SC and didn't look at any further notes. idk what exactly their screens show. It could be a lack of info or just a mistake.

"Disinformation" is my personal favorite.

 

I have a strong suspicion that the first people you talk to just look at the same website we all see. So basically only useful for people who can't use the internet.

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23 hours ago, Quarknase said:

The hotline is called "un-information" hotline by many, I'll let make your own interpretation why this could be the case :)

 

Monitoring the activity of online filed petitions, my theory is that the service center is irrelevant - the seem to linger in a centralized pool, and the IO's (regardless of center) pull it out of the pool when the number reaches the top of the queue. I have no proof or official statement for this, but seeing that service centers for online cases change very, very often (often multiple times) and no "transfer notice" is sent, I'm pretty set on my opinion by now.

My experience says otherwise, when my online petition was transferred I got approved straight away.

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1 minute ago, Quarknase said:

So you received a transfer notice?

No but as soon as I was transferred, my case clearly went to that service center and I was at the PD (forgot what the term was) of that service center, which subsequently they approved me. 

 

If they're picking from a centralized system then that wouldn't have happened.

Edited by ohcoffeeeyes

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2 hours ago, ohcoffeeeyes said:

No but as soon as I was transferred, my case clearly went to that service center and I was at the PD (forgot what the term was) of that service center, which subsequently they approved me. 

 

If they're picking from a centralized system then that wouldn't have happened.

Actually, I think if there was a centralized system (albeit different in function from the one explained previously ITT), that makes perfect sense.

Once ready to take on more cases, the next batch are transferred to the new SC. Barring a reason for delay (background checks, document verification, RFE, legal review, etc.), it would be approved not long afterwards.


Timelines:

ROC:

Spoiler

7/27/20: Sent forms to Dallas lockbox, 7/30/20: Received by USCIS, 8/10 NOA1 electronic notification received, 8/1/ NOA1 hard copy received

AOS:

Spoiler

AOS (I-485 + I-131 + I-765):

9/25/17: sent forms to Chicago, 9/27/17: received by USCIS, 10/4/17: NOA1 electronic notification received, 10/10/17: NOA1 hard copy received. Social Security card being issued in married name (3rd attempt!)

10/14/17: Biometrics appointment notice received, 10/25/17: Biometrics

1/2/18: EAD + AP approved (no website update), 1/5/18: EAD + AP mailed, 1/8/18: EAD + AP approval notice hardcopies received, 1/10/18: EAD + AP received

9/5/18: Interview scheduled notice, 10/17/18: Interview

10/24/18: Green card produced notice, 10/25/18: Formal approval, 10/31/18: Green card received

K-1:

Spoiler

I-129F

12/1/16: sent, 12/14/16: NOA1 hard copy received, 3/10/17: RFE (IMB verification), 3/22/17: RFE response received

3/24/17: Approved! , 3/30/17: NOA2 hard copy received

 

NVC

4/6/2017: Received, 4/12/2017: Sent to Riyadh embassy, 4/16/2017: Case received at Riyadh embassy, 4/21/2017: Request case transfer to Manila, approved 4/24/2017

 

K-1

5/1/2017: Case received by Manila (1 week embassy transfer??? Lucky~)

7/13/2017: Interview: APPROVED!!!

7/19/2017: Visa in hand

8/15/2017: POE

 

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5 minutes ago, geowrian said:

Actually, I think if there was a centralized system (albeit different in function from the one explained previously ITT), that makes perfect sense.

Once ready to take on more cases, the next batch are transferred to the new SC. Barring a reason for delay (background checks, document verification, RFE, legal review, etc.), it would be approved not long afterwards.

Yes that actually makes sense, wonder why they would get transferred to different SC's instead of just one main one?

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5 minutes ago, ohcoffeeeyes said:

Yes that actually makes sense, wonder why they would get transferred to different SC's instead of just one main one?

My complete guess is that the workflow requires assignment to an IO and the IOs are at a specific SC. Hence it needs to be transferred to that SC first (keep in mind IOs likely don't handle only online sourced and entirely electronically  captured cases).

Edited by geowrian

Timelines:

ROC:

Spoiler

7/27/20: Sent forms to Dallas lockbox, 7/30/20: Received by USCIS, 8/10 NOA1 electronic notification received, 8/1/ NOA1 hard copy received

AOS:

Spoiler

AOS (I-485 + I-131 + I-765):

9/25/17: sent forms to Chicago, 9/27/17: received by USCIS, 10/4/17: NOA1 electronic notification received, 10/10/17: NOA1 hard copy received. Social Security card being issued in married name (3rd attempt!)

10/14/17: Biometrics appointment notice received, 10/25/17: Biometrics

1/2/18: EAD + AP approved (no website update), 1/5/18: EAD + AP mailed, 1/8/18: EAD + AP approval notice hardcopies received, 1/10/18: EAD + AP received

9/5/18: Interview scheduled notice, 10/17/18: Interview

10/24/18: Green card produced notice, 10/25/18: Formal approval, 10/31/18: Green card received

K-1:

Spoiler

I-129F

12/1/16: sent, 12/14/16: NOA1 hard copy received, 3/10/17: RFE (IMB verification), 3/22/17: RFE response received

3/24/17: Approved! , 3/30/17: NOA2 hard copy received

 

NVC

4/6/2017: Received, 4/12/2017: Sent to Riyadh embassy, 4/16/2017: Case received at Riyadh embassy, 4/21/2017: Request case transfer to Manila, approved 4/24/2017

 

K-1

5/1/2017: Case received by Manila (1 week embassy transfer??? Lucky~)

7/13/2017: Interview: APPROVED!!!

7/19/2017: Visa in hand

8/15/2017: POE

 

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