No response from CBP

[teddy k 35]

Hi everyone good day to all, here's my problem my in-laws who are in their 70s came here last November 27 on a B-2 visa and they were supposed to return home on May 21 but since this virus every flight home was cancelled I've tried to get them a flight home back in March but to no avail so I'm trying to get them a extension but I can't get the I-94 from CBP since their passport was never stamped on arrival I've been emailing and filing out the form online but it says no record found I've been talking to USCIS and I'm told not to worry about it I don't want them to over stay

[Boiler 43,436]

Were you able to extend their travel insurance?

[teddyking1958 4]

3 minutes ago, Boiler said:

Were you able to extend their travel insurance?

No since PAL AIRLINES cancelled all their flights with no rebooking in sight. But they said once they're able to fly again I can rebook anytime

Edited May 14, 2020 by teddyking1958
More to write

[Boiler 43,436]

I asked about their travel insurance.

[teddyking1958 4]

2 minutes ago, Boiler said:

I asked about their travel insurance.

No. But that was the reason they gave me

[designguy 1,179]

File I-539

As of today they have been in the US 168 days you have 12 days till they hit 180...

Edited May 14, 2020 by designguy

[teddyking1958 4]

Just now, designguy said:

File I-539

I can't since CBP can't find their I-94 . They never got a stamp in their passport on arrival and every time I inquired on the I-94 site it says no record found so they'll just have to wait it out

[designguy 1,179]

There is a flight tomorrow with Asiana from JFK to Manilla through Seoul. So there are ways out of the country

[irishoxford 38]

9 minutes ago, teddyking1958 said:

I can't since CBP can't find their I-94 . They never got a stamp in their passport on arrival and every time I inquired on the I-94 site it says no record found so they'll just have to wait it out

Teddy,

Have you actually spoken to CBP?  Are you aware of Deferred Inspection? https://www.cbp.gov/contact/ports/deferred-inspection-sites

I'm not 100% sure if they'll help with a *missing*/*not present* I-94, but I'd still try to contact your nearest Deferred Inspection site to see what they can do.  There are email/phone contacts above, and the following (seemingly new CBP) contact form info seems like a good place to try as well: https://help.cbp.gov/s/article/Article-1696?language=en_US

J

Edited May 14, 2020 by irishoxford

[Nouchigang 200]

11 hours ago, teddy k said:

Hi everyone good day to all, here's my problem my in-laws who are in their 70s came here last November 27 on a B-2 visa and they were supposed to return home on May 21 but since this virus every flight home was cancelled I've tried to get them a flight home back in March but to no avail so I'm trying to get them a extension but I can't get the I-94 from CBP since their passport was never stamped on arrival I've been emailing and filing out the form online but it says no record found I've been talking to USCIS and I'm told not to worry about it I don't want them to over stay

Hello,

 

There is no need to talk to CBP to get a copy of their I94, they have stopped stamping passports fora whilenow and everything is electronic. Go to this web site : https://i94.cbp.dhs.gov/I94/#/home

with their passport handy and the specific date they entered the US and you should be able to easily retrieve their I94. I did it last werk for my Mother in Law.

them you need to file I-539 for each of them for the extension of stay. 

Good luck

[irishoxford 38]

2 hours ago, Nouchigang said:

Hello,

 

There is no need to talk to CBP to get a copy of their I94, they have stopped stamping passports fora whilenow and everything is electronic. Go to this web site : https://i94.cbp.dhs.gov/I94/#/home

with their passport handy and the specific date they entered the US and you should be able to easily retrieve their I94. I did it last werk for my Mother in Law.

them you need to file I-539 for each of them for the extension of stay. 

Good luck

He said he’d already tried this though.

[teddyking1958 4]

1 hour ago, irishoxford said:

He said he’d already tried this though.

I've tried everything and every link to no avail, I'll call USCIS again and tell them no luck let them try

[Lucky2Lucky 2,526]

44 minutes ago, teddyking1958 said:

I've tried everything and every link to no avail, I'll call USCIS again and tell them no luck let them try

Have your in-laws contacted the Philippines embassy? They should be working to help bring their citizens home. USCIS isn't going to care you can't find their I-94. They are going to be out of status and most likely lose their ability to ever visit again. If they wanted to live here your wife could have applied for a visa for them or they can adjust status providing you can show $$$ support for 2 70 year olds.

[teddyking1958 4]

6 minutes ago, Luckycuds said:

Have your in-laws contacted the Philippines embassy? They should be working to help bring their citizens home. USCIS isn't going to care you can't find their I-94. They are going to be out of status and most likely lose their ability to ever visit again. If they wanted to live here your wife could have applied for a visa for them or they can adjust status providing you can show $$$ support for 2 70 year olds.

I finally got someone on the phone at CBP and I explained my situation and he sent me a email back with a case number now I have to upload my in-laws information and hopefully get a response

[Lucky2Lucky 2,526]

Just now, teddyking1958 said:

I finally got someone on the phone at CBP and I explained my situation and he sent me a email back with a case number now I have to upload my in-laws information and hopefully get a response

Good luck.