USCIS automated update

[SJordanS 342]

Not sure if anyone knows this but when you call USCIS for an automated status update, is that information linked to same info we would see on their web if we logged in or the internal information we would get if we spoke to an agent? Because we know there’s a difference between the website and calling in.

 

I guess this applies to more than K1 so tagged accordingly. 

[Letspaintcookies 2,207]

I don't know but I would say that it would use the same resource as the online thing. So if there's no update then you won't get anything else from the answering machine. Only a human can open your file to tell you if there's something different.   

[GaryK 39]

On 4/19/2019 at 3:19 PM, Letspaintcookies said:

I don't know but I would say that it would use the same resource as the online thing. So if there's no update then you won't get anything else from the answering machine. Only a human can open your file to tell you if there's something different.   

Ask any T2 immigration officer and he/she is going to say they just can't open your case and see things.  It's like for the most part they only see what the frontline CSRs see.  They will tell you only the adjudicator working your case can see the REAL important stuff.

 

That could be the line they hand people like me who are still within the 'normal processing time' and will talk turkey ONLY if it's past the normal processing time.  However, this has been my experience calling the 800 CSR number.  As of last night, I decided I won't be calling that number anymore and wasting my time.  If, God forbid, I ever were to go past the normal processing time, I'm going straight to my congressman.  I'm already on his radar and his immigration attorney is in the bullpen should her involvement become necessary.

 

Never again am I going to sit on hold for hours listening to that nauseating flute song only to hear the same fertilizer over and over again.

[Ryan H 3,790]

Moved from K1 Process & Procedures to USCIS Service Centers forum.

[GaryK 39]

On 4/19/2019 at 3:19 PM, Letspaintcookies said:

I don't know but I would say that it would use the same resource as the online thing. So if there's no update then you won't get anything else from the answering machine. Only a human can open your file to tell you if there's something different.   

I don't think it actually helps to call and speak with someone... front-line CSR... Tier 2 immigration officer.  Both have offered nothing of value to me.  Unless you have the bat phone to the adjudicator of your case my opinion is you're wasting your time.

 

It has been advised to me to just call twice a week and that it doesn't matter if you speak with front line people.  Ask for status and maybe you strike pay dirt at some point.  I don't really know.

[SJordanS 342]

On 4/20/2019 at 4:42 PM, GaryK said:

Ask any T2 immigration officer and he/she is going to say they just can't open your case and see things.  It's like for the most part they only see what the frontline CSRs see.  They will tell you only the adjudicator working your case can see the REAL important stuff.

 

That could be the line they hand people like me who are still within the 'normal processing time' and will talk turkey ONLY if it's past the normal processing time.  However, this has been my experience calling the 800 CSR number.  As of last night, I decided I won't be calling that number anymore and wasting my time.  If, God forbid, I ever were to go past the normal processing time, I'm going straight to my congressman.  I'm already on his radar and his immigration attorney is in the bullpen should her involvement become necessary.

 

Never again am I going to sit on hold for hours listening to that nauseating flute song only to hear the same fertilizer over and over again.

That flute music is most definitely nauseating.