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Moon&Stars

Need help scheduling ASC pickup for visa in Brazil

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My fiance's visa is ready! We're so excited! However, we can't figure out the website to schedule the pick-up, it won't give us any option to schedule an appointment. The email instructions they sent us aren't correct, the option they say we should have, we don't have. And of course we are struggling to get through to a person on the phone to help us. Can anyone walk us through how to make this appointment! What a frustrating last step! Help!!!

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On 2/22/2019 at 5:22 AM, Moon&Stars said:

My fiance's visa is ready! We're so excited! However, we can't figure out the website to schedule the pick-up, it won't give us any option to schedule an appointment. The email instructions they sent us aren't correct, the option they say we should have, we don't have. And of course we are struggling to get through to a person on the phone to help us. Can anyone walk us through how to make this appointment! What a frustrating last step! Help!!!

I don’t understand, you got an email from the CASV or did you see the change of status in the DHS website?

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Maybe try asking in the Brazil portal? Good luck!

 

https://www.visajourney.com/forums/forum/96-mexico-latin-south-america/

Edited by boris64

Not a newbie but lost my old info years ago) I have been through this process before --all the way through naturalization-- This site has always been a great help to me. 

 

 

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Go on the same website where you scheduled the interview (green page - immigrant) and log in. You’ll be able to schedule the pickup there.

The link on the email is in fact incorrect, it directs you to the nonimmigrant page (blue).

 

here: https://ais.usvisa-info.com/en-br/iv

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Thanks all! I was having a mini-meltdown! For some reason the link/website wasn't allowing us to schedule an appointment. We received the email saying to do it and everything. We tried calling their help desk and it was either busy or would disconnect us. Eventually we just gave up and my fiancé went their for assistance. After waiting about 40 minutes they gave him his visa/passport. We're not sure if they realized the website wasn't working or just had pity on us, but we thankfully have it now!!!

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On ‎2‎/‎24‎/‎2019 at 10:23 AM, Moon&Stars said:

Thanks all! I was having a mini-meltdown! For some reason the link/website wasn't allowing us to schedule an appointment. We received the email saying to do it and everything. We tried calling their help desk and it was either busy or would disconnect us. Eventually we just gave up and my fiancé went their for assistance. After waiting about 40 minutes they gave him his visa/passport. We're not sure if they realized the website wasn't working or just had pity on us, but we thankfully have it now!!!

May I ask you when your fiancé had his interview? We had our interview  in Rio on 12/02 and she elected to pick up her visa in Recife. Our status was updated to "Issued" on 19/02, but we haven't received the email and we are very anxious ….. Very anxious :)

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On ‎2‎/‎26‎/‎2019 at 1:57 PM, E & J 2018 said:

May I ask you when your fiancé had his interview? We had our interview  in Rio on 12/02 and she elected to pick up her visa in Recife. Our status was updated to "Issued" on 19/02, but we haven't received the email and we are very anxious ….. Very anxious :)

I totally understand that feeling! You should receive it any day! We interviewed in November, but had to obtain an additional document which we submitted in February. Our status changed to issued on 14/02. My fiancé elected to pick it up in Belo and he received an email on 22/02 that he could schedule an appointment to pick it up. Between the time of it being issued and being told we could pick it up, we heard nothing. Hope you hear something soon!

Edited by Moon&Stars

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Moved from K1 Progress Reports to Mexico, Latin & South America regional forum; topic is Brazil specific.


Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

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