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NO Receipt Letter, USCIS refuse to schedule info pass

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Hello,

 

On Dec 10th i received an sms notification with my EAC nr. No email.

Since then I haven’t received my extension letter or i797. 

 

I submitted a service request on the 26th and the officer said by the end of that week i will receive a copy of my letter , which i haven’t.

 

I called again and the second officer said they do not resend letters and to schedule info pass. Ok.

 

I get a call from an officer to schedule infopass and she says since i made my service request to wait until the 19th for the letter. I told her that i need to renew my DL soon for work and she said she cant schedule me an appointment.

 

 

My DL expires next month, middle of feb, and i wanted to schedule an appointment to get an i551stamp. 

 

What do i do? I don’t want to wait until my dl expires and then have to wait for info pass time who knows when they will schedule it, and i cant work with an expired license because i break the law. If i don’t renew it i lose my job.

 

Your advice and help is greatly appreciated.

 


California

NOA1 - 19/01/2016

NOA2 approved - 22/03/2016

NVC status - READY - 20/04, 2016

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Can you go to USCIS website and see if you can schedule it yourself? You already have case number which helps you getting I155 stamp on your passport. 


July 15, 2015: Got Married!

August 06, 2015: File I-130

August 20, 2015: NOA 1

May 20, 2016: NOA 1

May 25, 2016: NOA 1

May 20, 2016: Case Sent to NVC

...................................................................

NVC:

06/06/2016: Case received

06/22/2016: Case and IIN#

06/22/2016: Choice of Agent -DS-261

06/22/2016: AOS Fee Invoiced

06/22/2016AOS Fee Paid

06/22/2016: IV Fee Invoiced

06/22/2016: IV Fee Paid

07/08/2016DS-260 Completed

07/14/2016: Sent AOS & IV Packets

07/18/2016: Scan Date

08/19/2016: Checklist ( i received checklist for missing passport copy)

08/29/2016: Second Scan Date

10/12/2016: Supervisor's review

10/17/2016: Case Complete

11/23/2016: Interview Date (Approved)

 

Removal of Condition 🖤💖🖤

12/10/2018: Documents Mailed to Phoenix Lock box

12/14/2018: Documents Delivered

12/17/2018: Case number Received (Nebraska Service Center)

12/24/2018: NOA Received

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10 minutes ago, abhatia315 said:

Can you go to USCIS website and see if you can schedule it yourself? You already have case number which helps you getting I155 stamp on your passport. 

Unfortunately no, my areas are not accepting appointments. 


California

NOA1 - 19/01/2016

NOA2 approved - 22/03/2016

NVC status - READY - 20/04, 2016

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Posted (edited)

Call them again. They gave me a heart attack many times because they don't know what they're looking at and/or saying.

 

Tell them you need to obtain a stamp because you don't have proof of your status and your employer is asking for it. They make infopasses when there's an emergency and make it sound like a big emergency.

 

The whole USCIS doesn't allow to make infopasses on the website anymore, only through the phone.

Edited by AlluringSoul

AOS i-130, i-485 & i-765 in New York (Queens field office)

12/29/2014 - Priority Date; receipt number starting with MSC

1/2/2015 - Fingerprint fee accepted

1/26/2015 - Case suspended - RFE sent out

2/3/2015 - Fingerprint done at Jamaica Center, Queens

2/11/2015 - RFE received - Case resumed

3/2/2015 - EAD ordered

3/13/2015- EAD card mailed out -- received it 3 days later

7/8/2015 - AOS interview ready to be scheduled for an interview

9/27/2015 - AOS Interview scheduled for Nov 3

11/3/2015 - AOS interview

12/11/2015 - APPROVED!!!

ROC (Vermont Service Center)

10/3/2017 - Sent out ROC package to VSC

10/6/2017 - Date on NOA (Received NOA on 10/16/2017)

11/6/2017 - Biometrics done

8/15/2018 - Extension letter for 18 months received

12/28/2018 - APPROVED! 🤸‍♀️

1/7/2019 - GC delivered

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6 minutes ago, AlluringSoul said:

Call them again. They gave me a heart attack many times because they don't know what they're looking at and/or saying.

 

Tell them you need to obtain a stamp because you don't have proof of your status and your employer is asking for it. They make infopasses when there's an emergency and make it sound like a big emergency.

 

The whole USCIS doesn't allow to make infopasses on the website anymore, only through the phone.

Same here. I explained to them over and over. I forgot to add. Last night i called and the woman kept saying she can’t schedule an appointment until my green card expires. I don’t understand it


California

NOA1 - 19/01/2016

NOA2 approved - 22/03/2016

NVC status - READY - 20/04, 2016

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2 minutes ago, asls said:

Same here. I explained to them over and over. I forgot to add. Last night i called and the woman kept saying she can’t schedule an appointment until my green card expires. I don’t understand it

When does your GC expire?


AOS i-130, i-485 & i-765 in New York (Queens field office)

12/29/2014 - Priority Date; receipt number starting with MSC

1/2/2015 - Fingerprint fee accepted

1/26/2015 - Case suspended - RFE sent out

2/3/2015 - Fingerprint done at Jamaica Center, Queens

2/11/2015 - RFE received - Case resumed

3/2/2015 - EAD ordered

3/13/2015- EAD card mailed out -- received it 3 days later

7/8/2015 - AOS interview ready to be scheduled for an interview

9/27/2015 - AOS Interview scheduled for Nov 3

11/3/2015 - AOS interview

12/11/2015 - APPROVED!!!

ROC (Vermont Service Center)

10/3/2017 - Sent out ROC package to VSC

10/6/2017 - Date on NOA (Received NOA on 10/16/2017)

11/6/2017 - Biometrics done

8/15/2018 - Extension letter for 18 months received

12/28/2018 - APPROVED! 🤸‍♀️

1/7/2019 - GC delivered

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5 minutes ago, asls said:

Feb 17

Maybe because of that. You have to wait at least 30 days before it expires (I think, from what I read here, CMIIW) to get the stamp. My green card expires in a week and they helped me set up an appointment here in Kentucky because of the same reason. The USCIS office here isn't accepting walk-in request and scheduling infopass appointment.


Married: October 25th, 2015

USCIS Process

Priority date: January 25th, 2016

Service Center: Nebraska

Request for Evidence (RFE): May 19th, 2016

RFE received: June 24th, 2016

I-130 approved: July 1st, 2016

NVC Process

Choice of Agent (DS-261) completed: August 10, 2016

Affidavit of Support (AOS) Fee Invoiced: August 10, 2016

Pay AOS Fee: August 12th, 2016

AOS Fee appeared as PAID: August 14, 2016

Immigrant Visa Application Processing Fees (IV Fee) Invoiced: August 10, 2016

Pay IV Fee: August 12, 2016

IV Fee appeared as PAID: August 14, 2016

Case Completed (CC) over the phone: November 3rd, 2016

Confirmation of CC email received: -

Interview date received over the phone: November 10th, 2016

Confirmation of Interview date email received: November 11th, 2016

Case "In Transit": November 16th, 2016

Case "Ready": November 17th, 2016

Interview Process

Medical (Jakarta, Indonesia): November 21st, 2016

Interview Date: December 29th, 2016 --APPROVED--

CEAC Status "Issued": December 30th, 2016

Visa in hand: January 4th, 2017

Fees

I-130 USCIS Filing Fee: $420

NVC Affidavit of Support Fee: $120

NVC Immigrant Visa Processing Fee: $325

USCIS Immigrant Fee: $165

Medical: $214.92 // IDR 2,887,632 (rate in December 2016 $1 = IDR 13,437)

Lawyer Fee: $ 2,950
Point of Entry (POE): January 19th, 2017

SSN: January 30th, 2017

Green Card: February 23rd, 2017

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Posted (edited)
1 hour ago, ayuness said:

You have to wait at least 30 days before it expires (I think, from what I read here, CMIIW) to get the stamp. 

Not true, but they can be total morons about giving them. If there is a genuine need to have one then it generally isn't a problem, but the main issue is you are just another barcode to them. The majority simply don't care how much this impacts peoples lives in a negative manner.

 

1 hour ago, asls said:

 I don’t understand it

Welcome to USCIS.

 

2 hours ago, asls said:

Unfortunately no, my areas are not accepting appointments. 

You need to keep checking the infopass site, at odd times - midnight, 5am, 6am, 9am - especially on a monday morning -  until something appears. If you have to travel to a different area/city as that is the only appointment, then do so. Alternatively try a walk in once we hit february.

My honest advice would be to not bother with phoning them - many of them make it up on the spot, many are just plain wrong, and some lie.

Edited by mindthegap

CR1 / DCF (London): 2012 / 2013 (4.5 months from I-130 petition to visa in hand)

 

I-751 #1- May2015 [Denied]

 

Early May 2015 : I-751 Joint filing package sent fedex next day 09:00am from UK ($lots - thanks). 
May 2015: Notice of receipt/1yr extension received, dated day of receipt. This was forwarded to me outside the US, and no issues re-entering multiple times.
June 2015: Biometrics completed - walk in / argument, stressing proof of imminent travel and multiple prior inconvenient appointments & reschedules.
May 2016: Vermont Service Centre updated to processing May 2015 cases, therefore my case is now classed as outside normal processing time
May 2016: Service request sent (whatever that is) after calling to find out why I am still waiting after 12 months. Unable to tell me anything.
May 2016: Letter received in response, stating processing is on hold due to 'pending security checks' with no other information. Not helpful.
May 2016: (7am) - Infopass appointment for I-551 Stamp in passport.  (8am) - Returned to USCIS office for another I-551 stamp after realizing the dumbass put the expiry stamp as 2015 not 2017. Two entire passport pages wasted. Cheers. 

Oct 2016: Infopass appointment (not at local office). USCIS have sent my file to an overseas office, in a country that neither myself or my spouse have ever resided in. It has sat there untouched for five months. Why? Who knows. Internal query requesting urgent clarification is sent by USCIS officer.  
Oct 2016: An identical 'pending security check'  letter received, addressing precisely none of my or the immigration officers legitimate queries. 
Nov 2016: Infopass appointment: My file is now back in the US and at my local office...no other updates or progress. 
Jan 2017: Notification that an interview has been scheduled at a local office. Bizarrely still no RFE... 
Jan 2017: 2hr wait, then interview terminated before it began, due to moving my ID to another state 2 wks prior. New interview 'in a few months...maybe.'       Informed them that divorce proceedings are underway, but not finalised at this time. 
March 2017: An Interview was scheduled - marked as no-show as they didn't actually send out a notification of interview. FML 
April  2017: Filed an official complaint with the ombudsman, and have requested Senator & Congressman assistance - enough is enough. 
May 2017: Yet another infopass. No updates, interview of further progress. Still no response from Congressperson, Senator, or Ombudsman received. 
June 2017: 68 days after contacting them, the Ombudsman finally contacted USCIS. 'It may take up to 60 days to receive a response'.   
July 2017:  A follow up enquiry sent by Ombudsman to USCIS after receiving no response or action after 45 days. I am Jack's complete lack of surprise. 
August 2017: 60 days has come and gone with no response from USCIS. Contacted the Ombudsman who will contact them AGAIN. 
August 2017: Email from Ombudsman - USCIS have scheduled an interview at the very end of August .  
August 2017: Interview - switched to a (finalised) divorce waiver. Told that decision will be made that afternoon, but no problems foreseen with my case. 
September 2017: Now 4 weeks since interview, my file has not moved from the officers desk, and no decision is showing when I call and speak to a Tier 2.  
September 2017: Request filed for Senator assistance (a different senator - maybe I will get a reply & assistance from this one?). 
October 2017: 37 days since interview....and no decision.  W, and indeed, TF is going on???? 
October 2017: Letter of Denial received - reason given as 'I-751 petition was not properly filed'. Discovered ex-spouse made false allegations to USCIS

I-751 #2 - Oct 2017 [Pending] 

October 2017: Within 72hrs of receiving denial notice, a new waiver I-751, divorce decree & $680 cheque, sent to Vermont via FedEx overnight 9am priority.  

October 2017: I-797C Receipt/extension letter received, dated day of receipt at VSC 

October 2017: Another I-551 stamp obtained at infopass appointment, as the extension letter is useless with a 2yr card that expired 2.5yrs ago! 

November 2017: Biometrics completed (early walk-in) 

2018: Re-entered US multiple times with second I-751 extension letter & stamp. Quick trip to secondary required to verify, and stamped in as normal

  

N-400 Feb 2018 [Pending] 

February 2018: N-400 filed online.  $725 paid to the USCIS paperwork wastage fund

February 2018: Biometrics completed (walk-in)

Mid - February  2019: N-400 Interview

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5 hours ago, mindthegap said:

Not true, but they can be total morons about giving them. If there is a genuine need to have one then it generally isn't a problem, but the main issue is you are just another barcode to them. The majority simply don't care how much this impacts peoples lives in a negative manner.

 

Welcome to USCIS.

 

You need to keep checking the infopass site, at odd times - midnight, 5am, 6am, 9am - especially on a monday morning -  until something appears. If you have to travel to a different area/city as that is the only appointment, then do so. Alternatively try a walk in once we hit february.

My honest advice would be to not bother with phoning them - many of them make it up on the spot, many are just plain wrong, and some lie.

The problem is, you can no longer even schedule an infopass on the site. The infopass scheduling was taken over by the CS at USCIS.

 

@asls -- Just keep calling until they give you an infopass. Tell them it is an EMERGENCY. If not, try getting a letter from the HR stating that you need a proof of status (addressed to USCIS , whatever it takes) and just try walking in at the time they open. Stay on top of this because honestly, the customer service people have no clue sometimes (well, majority of the time). 


AOS i-130, i-485 & i-765 in New York (Queens field office)

12/29/2014 - Priority Date; receipt number starting with MSC

1/2/2015 - Fingerprint fee accepted

1/26/2015 - Case suspended - RFE sent out

2/3/2015 - Fingerprint done at Jamaica Center, Queens

2/11/2015 - RFE received - Case resumed

3/2/2015 - EAD ordered

3/13/2015- EAD card mailed out -- received it 3 days later

7/8/2015 - AOS interview ready to be scheduled for an interview

9/27/2015 - AOS Interview scheduled for Nov 3

11/3/2015 - AOS interview

12/11/2015 - APPROVED!!!

ROC (Vermont Service Center)

10/3/2017 - Sent out ROC package to VSC

10/6/2017 - Date on NOA (Received NOA on 10/16/2017)

11/6/2017 - Biometrics done

8/15/2018 - Extension letter for 18 months received

12/28/2018 - APPROVED! 🤸‍♀️

1/7/2019 - GC delivered

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11 minutes ago, AlluringSoul said:

The problem is, you can no longer even schedule an infopass on the site. The infopass scheduling was taken over by the CS at USCIS.

 

@asls -- Just keep calling until they give you an infopass. Tell them it is an EMERGENCY. If not, try getting a letter from the HR stating that you need a proof of status (addressed to USCIS , whatever it takes) and just try walking in at the time they open. Stay on top of this because honestly, the customer service people have no clue sometimes (well, majority of the time). 

I will call again.


California

NOA1 - 19/01/2016

NOA2 approved - 22/03/2016

NVC status - READY - 20/04, 2016

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1 hour ago, AlluringSoul said:

The problem is, you can no longer even schedule an infopass on the site. The infopass scheduling was taken over by the CS at USCIS.

Lol, since when? My last infopass was October for a(nother) stamp and it was still working then.

 

What could possibly go wrong leaving that to CS 🤨


CR1 / DCF (London): 2012 / 2013 (4.5 months from I-130 petition to visa in hand)

 

I-751 #1- May2015 [Denied]

 

Early May 2015 : I-751 Joint filing package sent fedex next day 09:00am from UK ($lots - thanks). 
May 2015: Notice of receipt/1yr extension received, dated day of receipt. This was forwarded to me outside the US, and no issues re-entering multiple times.
June 2015: Biometrics completed - walk in / argument, stressing proof of imminent travel and multiple prior inconvenient appointments & reschedules.
May 2016: Vermont Service Centre updated to processing May 2015 cases, therefore my case is now classed as outside normal processing time
May 2016: Service request sent (whatever that is) after calling to find out why I am still waiting after 12 months. Unable to tell me anything.
May 2016: Letter received in response, stating processing is on hold due to 'pending security checks' with no other information. Not helpful.
May 2016: (7am) - Infopass appointment for I-551 Stamp in passport.  (8am) - Returned to USCIS office for another I-551 stamp after realizing the dumbass put the expiry stamp as 2015 not 2017. Two entire passport pages wasted. Cheers. 

Oct 2016: Infopass appointment (not at local office). USCIS have sent my file to an overseas office, in a country that neither myself or my spouse have ever resided in. It has sat there untouched for five months. Why? Who knows. Internal query requesting urgent clarification is sent by USCIS officer.  
Oct 2016: An identical 'pending security check'  letter received, addressing precisely none of my or the immigration officers legitimate queries. 
Nov 2016: Infopass appointment: My file is now back in the US and at my local office...no other updates or progress. 
Jan 2017: Notification that an interview has been scheduled at a local office. Bizarrely still no RFE... 
Jan 2017: 2hr wait, then interview terminated before it began, due to moving my ID to another state 2 wks prior. New interview 'in a few months...maybe.'       Informed them that divorce proceedings are underway, but not finalised at this time. 
March 2017: An Interview was scheduled - marked as no-show as they didn't actually send out a notification of interview. FML 
April  2017: Filed an official complaint with the ombudsman, and have requested Senator & Congressman assistance - enough is enough. 
May 2017: Yet another infopass. No updates, interview of further progress. Still no response from Congressperson, Senator, or Ombudsman received. 
June 2017: 68 days after contacting them, the Ombudsman finally contacted USCIS. 'It may take up to 60 days to receive a response'.   
July 2017:  A follow up enquiry sent by Ombudsman to USCIS after receiving no response or action after 45 days. I am Jack's complete lack of surprise. 
August 2017: 60 days has come and gone with no response from USCIS. Contacted the Ombudsman who will contact them AGAIN. 
August 2017: Email from Ombudsman - USCIS have scheduled an interview at the very end of August .  
August 2017: Interview - switched to a (finalised) divorce waiver. Told that decision will be made that afternoon, but no problems foreseen with my case. 
September 2017: Now 4 weeks since interview, my file has not moved from the officers desk, and no decision is showing when I call and speak to a Tier 2.  
September 2017: Request filed for Senator assistance (a different senator - maybe I will get a reply & assistance from this one?). 
October 2017: 37 days since interview....and no decision.  W, and indeed, TF is going on???? 
October 2017: Letter of Denial received - reason given as 'I-751 petition was not properly filed'. Discovered ex-spouse made false allegations to USCIS

I-751 #2 - Oct 2017 [Pending] 

October 2017: Within 72hrs of receiving denial notice, a new waiver I-751, divorce decree & $680 cheque, sent to Vermont via FedEx overnight 9am priority.  

October 2017: I-797C Receipt/extension letter received, dated day of receipt at VSC 

October 2017: Another I-551 stamp obtained at infopass appointment, as the extension letter is useless with a 2yr card that expired 2.5yrs ago! 

November 2017: Biometrics completed (early walk-in) 

2018: Re-entered US multiple times with second I-751 extension letter & stamp. Quick trip to secondary required to verify, and stamped in as normal

  

N-400 Feb 2018 [Pending] 

February 2018: N-400 filed online.  $725 paid to the USCIS paperwork wastage fund

February 2018: Biometrics completed (walk-in)

Mid - February  2019: N-400 Interview

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Did you fill out a request online for a missing/unsent I-797?


You can do so at: https://myaccount.uscis.dhs.gov/

It can take a few weeks before they respond though.


*More detailed timeline in profile!*
 
Relationship:     Friends since 2010, Together since 2013

The K-1 Process:    Done in 208 days                                               
 

Spoiler

04/27/15- NOA1 Recieved                                                    
06/02/15 - NOA2 Recieved
09/22/15 - Interview       (221g for more documents (a SECOND cosponsor), see profile for more details!)                                            
11/09/15 -  ISSUED!!                                                              
11/10/15 - Passport received                                                
02/20/16 - Wedding!              


                                                
 AOS   Done in 77 days                                                                            
 

Spoiler

04/08/16 - I-485, I-765, I-131 AOS Application recieved by USCIS
04/12/16 - 3 NOA1's received in mail
05/14/16 - Biometrics for AOS and EAD
06/27/16 - I-485 Case to changed to "New Card being produced"  (Day 77)
06/27/16 - I-485 Case changed to Approved! (Day 77)
06/30/16 - I-485 Case changed to "My Card has been mailed to me!"
07/05/16 - Green Card received in mail! 

 



ROC 

05/09/18 - Mailed out ROC to CSC

05/10/18 - CSC Signed and received ROC package
06/07/28 - NOA1 

06/11/18 - Check cashed

06/15/18 - NOA received in the mail
08/27/18 - 18 month extension received (Courtesy Copy)

09/18/18 - Request for official 18 month extension
10/22/18 - Official 18 month extension received 

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Posted (edited)
55 minutes ago, mindthegap said:

Lol, since when? My last infopass was October for a(nother) stamp and it was still working then.

 

What could possibly go wrong leaving that to CS 🤨



Searching places around me, and I'm in a high immigration city, but it shows this now when you go to schedule:

ATTENTION: In two weeks, this USCIS office will stop accepting walk-in requests and scheduling InfoPass appointments for information services. At that time, appointments for document services (such as passport stamps and advance parole) and true emergencies can be made by contacting the USCIS Contact Center at 800-375-5283. USCIS representatives are available Monday through Friday from 8 a.m. to 9 p.m. Eastern, except on federal holidays.


Note that not ALL cities respond in this manner, but apparently if we wanted an infopass appointment in San Antonio, we would have to drive to Laredo to get it.

It looks like they're rearranging how the field offices work, when searching for Houston field offices, it mentions that if you live in certain counties around Houston, your N-400 will be serviced out of San Antonio.

Edited by Ash.1101

*More detailed timeline in profile!*
 
Relationship:     Friends since 2010, Together since 2013

The K-1 Process:    Done in 208 days                                               
 

Spoiler

04/27/15- NOA1 Recieved                                                    
06/02/15 - NOA2 Recieved
09/22/15 - Interview       (221g for more documents (a SECOND cosponsor), see profile for more details!)                                            
11/09/15 -  ISSUED!!                                                              
11/10/15 - Passport received                                                
02/20/16 - Wedding!              


                                                
 AOS   Done in 77 days                                                                            
 

Spoiler

04/08/16 - I-485, I-765, I-131 AOS Application recieved by USCIS
04/12/16 - 3 NOA1's received in mail
05/14/16 - Biometrics for AOS and EAD
06/27/16 - I-485 Case to changed to "New Card being produced"  (Day 77)
06/27/16 - I-485 Case changed to Approved! (Day 77)
06/30/16 - I-485 Case changed to "My Card has been mailed to me!"
07/05/16 - Green Card received in mail! 

 



ROC 

05/09/18 - Mailed out ROC to CSC

05/10/18 - CSC Signed and received ROC package
06/07/28 - NOA1 

06/11/18 - Check cashed

06/15/18 - NOA received in the mail
08/27/18 - 18 month extension received (Courtesy Copy)

09/18/18 - Request for official 18 month extension
10/22/18 - Official 18 month extension received 

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