Case rejected due to wrong fee

[aznhouston 124]

Hi guys,

 

I'm trying to figure out why my package was rejected. 

The I797 said the payment amount is incorrect, or has not been provided. 

I submitted 2 credit card forms, one for I130 with my wife's card (535 usd), and another one for the other petitions with my credit card (1225 usd). 

I'm not sure what the problem is. Should I call them and ask before resubmiting? And how, and how, I tried calling the customer service line but don't know how to reach an agent. 😕 

 

[Going through 5,668]

Dumb question----but it's happened before on here----the signature is the "right" person on each form (I understand you used two different cards by two different cardholders), and checked the credit card info was correct on both forms, right?

[aznhouston 124]

The signatures are two different one, not one. Lol. 

They destroyed both of the credit cards form, that meant they did read the forms. 

If I call, would they give me more detail?

4 minutes ago, Going through said:

Dumb question----but it's happened before on here----the signature is the "right" person on each form (I understand you used two different cards by two different cardholders), and checked the credit card info was correct on both forms, right?

 

[PartyParrot 40]

I would definitely call, the USCIS people helped a lot. After you dial press 2 and then follow the instructions to get to the “track a case number” part and then select the “I don’t know my case number”, and you will be directed to one of the operators.

 

took me a while to get through.

 

[Devy and Lynette 46]

59 minutes ago, Going through said:

Dumb question----but it's happened before on here----the signature is the "right" person on each form (I understand you used two different cards by two different cardholders), and checked the credit card info was correct on both forms, right?

Why is it a dumb question, everyone needs help, that's what this site is for...uuughh some people!!!

[Devy and Lynette 46]

1 hour ago, hoangthaihuy said:

Hi guys,

 

I'm trying to figure out why my package was rejected. 

The I797 said the payment amount is incorrect, or has not been provided. 

I submitted 2 credit card forms, one for I130 with my wife's card (535 usd), and another one for the other petitions with my credit card (1225 usd). 

I'm not sure what the problem is. Should I call them and ask before resubmiting? And how, and how, I tried calling the customer service line but don't know how to reach an agent. 😕 

 

Definitely give them a call before resubmitting, they will straighten it out for you,  also read some of the I130 links and associated fees you have to send, I believe one fee is due first and the other is due at a later time, but check for sure, things change so often!!!  Good Luck!!

[geowrian 22,335]

Both petitions were returned? What was the edition date (lower left corner) on them? Sometimes they reject the packet with the generic response when you use a form edition that is no longer accepted.

[aznhouston 124]

19 minutes ago, Devy and Lynette said:

Why is it a dumb question, everyone needs help, that's what this site is for...uuughh some people!!!

I think what he meant was his questions were dumb. LOL

17 minutes ago, Devy and Lynette said:

Definitely give them a call before resubmitting, they will straighten it out for you,  also read some of the I130 links and associated fees you have to send, I believe one fee is due first and the other is due at a later time, but check for sure, things change so often!!!  Good Luck!!

 

51 minutes ago, EducatedByAnimals said:

I would definitely call, the USCIS people helped a lot. After you dial press 2 and then follow the instructions to get to the “track a case number” part and then select the “I don’t know my case number”, and you will be directed to one of the operators.

 

took me a while to get through.

 

I called and talked to the tier 1 officer, now waiting to get a call back from tier 2 officer. :/

[aznhouston 124]

7 minutes ago, geowrian said:

Both petitions were returned? What was the edition date (lower left corner) on them? Sometimes they reject the packet with the generic response when you use a form edition that is no longer accepted.

I used newest form except for the i 765, but on the website it says:

 

"05/31/18. Starting 09/17/2018, we will only accept the 05/31/18 edition. Until then, you can use the 07/17/17 edition. You can find the edition date at the bottom of the page on the form and instructions." 

 

Not sure if this is the reason. Still waiting for the call back from a tier-2 officer.

[Going through 5,668]

3 hours ago, Devy and Lynette said:

Why is it a dumb question, everyone needs help, that's what this site is for...uuughh some people!!!

Chill.

 

I was saying *I* was asking a dumb question, not the OP.

 

Jeez...

[Going through 5,668]

2 hours ago, hoangthaihuy said:

I used newest form except for the i 765, but on the website it says:

 

"05/31/18. Starting 09/17/2018, we will only accept the 05/31/18 edition. Until then, you can use the 07/17/17 edition. You can find the edition date at the bottom of the page on the form and instructions." 

 

Not sure if this is the reason. Still waiting for the call back from a tier-2 officer.

Hopefully you hear from them soon.

[elmers 289]

21 hours ago, hoangthaihuy said:

Hi guys,

 

I'm trying to figure out why my package was rejected. 

The I797 said the payment amount is incorrect, or has not been provided. 

I submitted 2 credit card forms, one for I130 with my wife's card (535 usd), and another one for the other petitions with my credit card (1225 usd). 

I'm not sure what the problem is. Should I call them and ask before resubmiting? And how, and how, I tried calling the customer service line but don't know how to reach an agent. 😕 

 

Is it possible for you to send personal bank checks instead of credit card? Many payment failures appear to be coming from those who elected to pay using their cards. It is baffling though, they cited the reason being wrong fee amount. Maybe there was a typo in the forms? In any case, use checks the next time if you can. Good luck!

[aznhouston 124]

1 hour ago, elmers said:

Is it possible for you to send personal bank checks instead of credit card? Many payment failures appear to be coming from those who elected to pay using their cards. It is baffling though, they cited the reason being wrong fee amount. Maybe there was a typo in the forms? In any case, use checks the next time if you can. Good luck!

Thanks for your input.

I spent the whole night last night double checking the payment forms, there were absolutely no typos.

I called the banks and none of them said there were an attempt to charge the card over the last week (banks do save fraudulent charges).

That means there was something wrong with the forms that makes the whole package rejected. Maybe they don't like the fact that there were 2 people paying for one petition as it complicates the situation (Technically speaking some websites don't allow multiple charges on one single purchase as the database wasn't designed for that purpose, may be)?

This morning I called them up promptly at 8AM, was told to wait 26 minutes for a tier 2 officer to callback. It's been 4 hours and nothing from them. From what I've read on VJ, sometimes a tier-2 officer are not that helpful.

So I took my chance, put the payment form on the top, only one payment of 1760 USD and get it delivered overnight, tonight. Finger crossed.

 

[elmers 289]

3 hours ago, hoangthaihuy said:

Thanks for your input.

I spent the whole night last night double checking the payment forms, there were absolutely no typos.

I called the banks and none of them said there were an attempt to charge the card over the last week (banks do save fraudulent charges).

That means there was something wrong with the forms that makes the whole package rejected. Maybe they don't like the fact that there were 2 people paying for one petition as it complicates the situation (Technically speaking some websites don't allow multiple charges on one single purchase as the database wasn't designed for that purpose, may be)?

This morning I called them up promptly at 8AM, was told to wait 26 minutes for a tier 2 officer to callback. It's been 4 hours and nothing from them. From what I've read on VJ, sometimes a tier-2 officer are not that helpful.

So I took my chance, put the payment form on the top, only one payment of 1760 USD and get it delivered overnight, tonight. Finger crossed.

 

Hopefully this goes through without any problems. Good luck brother!

[Going through 5,668]

Just for interests sake, I found the below chart on the USCIS website on how to pay with more than one credit card:

 

(I'm wondering if this was just human error on their part and the person didn't realize that your filing fee/forms were correct)

 

Multiple/Combined Applications

 

Here are examples of how to properly submit payments:

If you submit...	And wish to pay with...	Then you must
One application, petition, or request	One credit card	Pay the entire fee for that application, petition, or request using one Form G-1450.
One application, petition, or request	Visa, MasterCard, American Express, or Discover gift cards or prepaid cards	Pay the entire fee for that application, petition, or request using one Form G-1450.
One application, petition, or request	Two credit or gift cards (split payment)	Complete two Form G-1450s, one for each card, and specify the amount you wish to pay with each card. Note: Make sure the amounts on the two Form G-1450s add up to the correct total, as we will reject a filing with an incorrect payment. Please complete one Form G-1450 for each card and ensure the total amount of the filing fee is correct between the two forms. (For example: You could pay a $400 filing fee with two $200 payments on each card.)
Three applications, petitions, or request	One credit card	Submit three Form G-1450s, one for each application, petition, or request.
Five applications, petitions, or requests	One credit card for two of the forms A check for the other three forms	Submit two separate packages -- First package: two applications, petitions, or requests and two Form G-1450s. Second package: three applications, petitions, or requests and three separate checks.