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I can't login to pay my AOS and IV fees!!! Sign in failed!

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for the past week and half ive been trying to sign in to pay my fees but its keep on telling me my invoice ID number and case number do not match! i have called the nvc 4 times and each time they tell me the info is correct and that i should try everyday. im getting really stressed out. could someone please let me know what is the problem and if anyone else is having the same issue?

Immigrant Visa Invoice Payment Center
Sign In Failed
The selected Case Number and Invoice Identification Number combination you entered do not match our records. Please try again or click on the Contact the NVC hyperlink if you have forgotten your Case Number or Invoice Identification Number.

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for the past week and half ive been trying to sign in to pay my fees but its keep on telling me my invoice ID number and case number do not match! i have called the nvc 4 times and each time they tell me the info is correct and that i should try everyday. im getting really stressed out. could someone please let me know what is the problem and if anyone else is having the same issue?

Immigrant Visa Invoice Payment Center
Sign In Failed

The selected Case Number and Invoice Identification Number combination you entered do not match our records. Please try again or click on the Contact the NVC hyperlink if you have forgotten your Case Number or Invoice Identification Number.

CEAC Website is having glitches

There is this important notice on CEAC website

Important Notice:

We are aware that some users are experiencing technical difficulties accessing Form DS-260/261 or paying IV fees. If you experience any of this issue, please try it back later. We apologize for any inconvenience this may be causing.

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It's so frustrated!

We've been waiting to pay AOS fee as well. I tried to log in everyday, but it shows as below:

This case is in the process of termination. Fee payments and online forms can no longer be accepted. If you believe you have received this message in error, or to resume processing of the case, please contact the NVC immediately.

er, not quite sure what can we do, we called two days ago, the rep said we have nothing can do until they fix the system, but they have no clue when will it be fix~

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It's so frustrated!

We've been waiting to pay AOS fee as well. I tried to log in everyday, but it shows as below:

This case is in the process of termination. Fee payments and online forms can no longer be accepted. If you believe you have received this message in error, or to resume processing of the case, please contact the NVC immediately.

er, not quite sure what can we do, we called two days ago, the rep said we have nothing can do until they fix the system, but they have no clue when will it be fix~

That message is a placeholder (a poorly chosen one IMO) that appears when they start entering your information into the system so that you can pay the invoice. Your case isn't actually in the process of termination.


ROC from CR-1 visa (Green Card expiration date was Nov 24th 2016)

 

Link to the evidence I submitted. Be sure to send evidence spanning your entire marriage (especially for K-1) or as far back as you can. Just one or two bank statements will not cut it. I primarily focused on the two years of living here since I came in on a CR-1. If you don't have the fundamentals (i.e. joint accounts/policies), you can explain why in the covering letter. E.g. "While we do not have joint utilities, we both contribute to them from our joint bank account".

 

September 26th 2016: I-751 package sent to CSC

September 28th 2016: Package delivered
September 30th 2016: Check cashed
October 3rd 2016: NOA1 received with receipt date of 09/28/16
November 3rd 2016: Biometrics received with appointment date of 11/14/16.
November 14th 2016: Attended biometrics appointment
October 30th 2017: Infopass appointment to get I-551 stamp
February 26th 2018: I-751 case number (aka the NOA1 receipt number) becomes trackable
March 14th 2018: Submitted service request due to being outside of processing time.

March 15th 2018: ROC approved. 535 days (1 year, 5 months and 17 days)

March 29th 2018: Card being produced

April 4th 2018: Card mailed out

April 6th 2018: Card in hand. Has incorrect "resident since" date. Submitted service request on I-751 case (typographical error on permanent resident card) and an I-90 online.

April 2018 - August 7th 2018: Tons of service requests, emails and now senator involvement to get my corrected green card back because what the heck, USCIS

August 8th 2018: Card in production thanks to the direct involvement of Senator Sherrod Brown's team

August 13th 2018: Card mailed

August 15th 2018: Card in hand with correct date. :joy:

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Moved from IR-1/CR-1 Process & Procedures to NVC forum; topic is about NVC operations.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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This is really frustrating.. I tried logging in to the nvc website, now it says this:

We are aware that some applicants continue to experience technical difficulty. If you are unable to access the form DS-260, DS-261, or pay immigrant visa processing fees and have an emergency need, please contact the Embassy where your visa will be processed for further instructions. We are working to address this issue and apologize for any inconvenience.

Anyone who's getting the same message as mine?

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This is really frustrating.. I tried logging in to the nvc website, now it says this:

We are aware that some applicants continue to experience technical difficulty. If you are unable to access the form DS-260, DS-261, or pay immigrant visa processing fees and have an emergency need, please contact the Embassy where your visa will be processed for further instructions. We are working to address this issue and apologize for any inconvenience.

Anyone who's getting the same message as mine?

Yea, same here.. Tried to contact my Embassy but they just closed for the day. I will try again tomorrow to see what they say.


USCIS

12/01/14: NOA1

04/16/15: NOA2

NVC

05/01/15: NVC received the case

05/13/15: Case number assigned and IIN

05/28/15: SCAN DATE, IV and AOS package

06/02/15: DS-261 available and completed

06/08/15: AOS bill available and paid

06/23/15: SECOND SCAN DATE (checklist for new i864 form)

07/05/15: IV bill available and paid

07/08/15: DS-260 Available and completed

07/17/15 Case Complete

EMBASSY STAGE

07/15/15: Medical examination

09/02/15: Interview (Changed from 09/23/15) approved (L)

09/10/15: Visa in hand

09/12/15: POE, Los Angeles

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Me too i'll call tomorrow. I hope my embassy is aware of this issue.

Yes I truly hope so too!


USCIS

12/01/14: NOA1

04/16/15: NOA2

NVC

05/01/15: NVC received the case

05/13/15: Case number assigned and IIN

05/28/15: SCAN DATE, IV and AOS package

06/02/15: DS-261 available and completed

06/08/15: AOS bill available and paid

06/23/15: SECOND SCAN DATE (checklist for new i864 form)

07/05/15: IV bill available and paid

07/08/15: DS-260 Available and completed

07/17/15 Case Complete

EMBASSY STAGE

07/15/15: Medical examination

09/02/15: Interview (Changed from 09/23/15) approved (L)

09/10/15: Visa in hand

09/12/15: POE, Los Angeles

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Is it an emergency? Is someone going to die if they don't rush? If not then I have no idea why you would contact your embassy? Yup it sucks that site is down. But I think you should try mailing a payment first.


You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose.  - Dr. Seuss

 

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we've been trying to get logged in for the last 3 weeks.... Calling the NVC everyday isn't going to help... Complaining to the customer service won't help it get fixed any faster either... The call center people are telling me that people are becoming rude... Please be kind! It's a waiting game right now... So take the time to be prepared... When the site comes up the first to get their paperwork a in will get through pretty quickly ?

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