Captain Ewok

Hi there! Firstly -- GREAT suggestions! Would having a search option to show only reviews with content (not rating only) as the default help?

Only way to move over is to merge accounts. Let me know if you want to try or keep the accounts separate :).

It depends on if you want to merge them. I don't know if this will fix it or create the same issue TBH. You call... we can merge and see what happens or just start fresh with a new account. Thoughts?

I can attempt to merge the accounts or maybe just update your info in the new account to be safe? I'll upgrade your account to the full member status right now. I can also migrate your old username to the new one if you want.

Yes, soo strange. Can you try making a second account to see if that fixes it?

Yes this is soo strange. I want to help. What about phone vs desktop/laptop? I'm trying to gather more info to help debug since this appears to just be ion your account. What browsers?

I too a look at these timelines. Which entries seem wrong -- happy to help? On the whole they seem right but could be outliers in terms of extended processing times. We do outlier removal in our estimates, graphs, etc...

Can you try creating a new account? Don’t delete the old one. Let us know. Have you tried logging in with an incognito / private tab?

Hi all! Is there anything we could do to provide better stats to help you. Some trends here relevant to the topic:

It's available to mods only. But if you are blocked from a topic then you would get an alert with the notice and be told why and how long it was in effect for.

FYI, we've implemented two new moderation features to prevent ban's from being the 'first' official moderation tool used by mods when there is trouble. Previously, the moderation actions were as follows (lot's of caveats, so the general case): 1) Warning in the topic on in certain cases PM (perhaps not always seen by the poster) 2) Official mod action (suspension from site of TBD length) New: 1) Warning in the topic on in certain cases PM 2) [New] "Alert" message to the user from a mod with a verbal request to change whatever the issue behavior is. This message is presented to the user and must be acknowledged before continued use of the site (a simple "ok" will dismiss it). There is an option reply to the moderator if desired but this is optional. 3) [New] We've added a topic suspension feature (short term or permanent) that can be used to block members from a single topic versus the entire site. 4) Suspension (full site) I think this will help reduce heavier handed moderation and be a net positive for the site :). Happy to discuss if there are questions.

anyone else?

Which do you prefer (google powered or the default mobile search -- label advanced search on the desktop view).

Do you see this when logged out and viewing as a guest? Can you provide the following so we can try to reproduce? Computer (mac/windows) and version of OS Browser (Chrome, Edge, Safari, etc.) and version Can you reproduce if logged in? Can you reproduce if logged out? Can you record a video and post it here? Thanks!

What differences do you see on mobile vs desktop search? Do people use the Google powered search or "advanced" internal search more?

If you are tech savvy the TL;DR is on mobile click "add to homepage" from the browser menu (works in safari and I believe chrome). Then open the mobile app and go to your VJ settings screen and enable push notifications as you desire and those will start arriving automatically. . Details and maybe YT video in the near future.

Great, will post details shortly :).

I’m seeing a lot of opportunities here . Will need to unpack some items a bit more but one that seems hopefully addressable now is the foreign language question. The root of the current policy was three fold: 1) Mods can’t often read other languages so moderation had become extremely hard in some topics and posts. Members were hiding TOS violations by talking in non-English languages. 2) Members had trouble communicating with posters when there was mixed language. It isolated people. 3) Spammers have gotten creative and sign up and post seemingly innocent things in a foreign language but it is simply spam. I’ve even seen spammers post links to seemingly VJ content but then hide a different url behind it to deceptively route people to other sites (def a no no for that deception). While well intentioned perhaps we could put together a brief FAQ on this policy and have a mod function to reply with that FAQ and resources members can use to translate their posts to English. Also, we should be understanding that no one will be perfect on this policy — as long as they are trying that is what matters. Thoughts?

Just wanted to quickly chime in and say THANK YOU to everyone who has expressed an opinion here :)! @meladee @Rocio0010 @Boiler @Vashezzo @Redro and many others! To address one question above -- if you are EVER uncomfortable reporting to talking to a mod for any reason just PM me or email me at admin at visajourney! I'm here to help but do not actively check the forums so request that you reach out whenever you need to chat. Broadly speaking, I'm excited for this thread and to address concerns from the OP @AndiB :). I'm hoping to talk about larger ways to improve the site, atmosphere and moderation "at scale" (meaning changes that last and address these concerns in general). Constructive and actionable ideas are being listened to! I've already talked to the mod team about so actions and processes we can improve on, but that's just a small part of the formula! Hopefully we can constructively to work together and "build up" with a balanced set of changes to drive real improvements where there may be rough edges now :).

Hi all. I was wondering if anyone would like to help test our native PWA (mobile app) supported by Android and iOS. It will allow you to have an app icon on your home screen and receive push notifications for alerts to your phone — even when you don’t have VJ open on a browser window/tab. Let me know and I can walk you through enabling to test!

This should never be happening and if there is a negative trend -- let's fix it together. Tag me in line and i'll jump in. Grammar, learning curves, etc... should NEVER be a negative! We are a family here.

Hi, yes let's get that fixed :). First what browser are you using? Can you try a few things please... 1) Try using incognito mode in Chrome (or private mode in Safari). Log in and do you see this? 2) Clear all cookies in your normal browser. Close the browser and open it up again. Do you see the issue? Thanks!

Can you try now? I increased the time limit to 120 days (from 60).

How are you getting the receipt date (just want to ensure I'm aligned) versus the "approved date"? 60 days to mail it there is a long time. Are you using a later notice date for them (or is there no indication of received date until a later activity occurs)?

So which is the issue? The time to ship it from the SC to the NVC or processing time at the NVC?