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Hello Visa Journey Family,

 

It has been a while since I've posted here (since my wife entered the country) but I am now having issues with my mother-in-law's permanent residence card (green card). She entered the United States on November 9, 2018 with her Immigrant Visa (I-130) stamp in her passport. The Point Of Entry (POE) was San Diego International Airport. She went through a lengthy interview and then was released with a stamp on her visa (which makes it good for a year). We started the waiting process for the physical permanent resident card (and social security). Over a month passed and she still didn't get her social security card, even though we had filled out the form DS-260 saying that we would like to request a SS card. We had to go to downtown to get that taken care of.

 

We then waited 120 days (4 months) for her physical green card which was never received in the mail. Throughout this wait, we called the USCIS office several times asking for an update for her status (as we'd had family members received their green cards within weeks) but they told us we had to wait the full 120 days before we could make an inquiry. We called on March 10, 2019 and told them of the issue, they told us that the Texas Service Center (TSC) had not received her file but they would make an inquiry to see what happened. We just received a letter today (March 30, 2019), stating:

 

"A search of USCIS records indicates the Immigrant Visa Fee has been received. However, it appears that the Texas Service Center has not received your Department of State issued Immigrant Visa Packet, which should have been submitted by the Port of Entry (POE) when you entered the United States. The Texas Service Center requires a completed Lost Visa Packet in order to process your Permanent Resident Card. Further research is needed in regards to your inquiry. You should receive correspondence within the next 90 days regarding this case. If you do not receive this correspondence, please contact customer service."

 

For the life of me, I have not been able to figure out what the heck a "Lost Visa Packet" is and how we can fill it out. I've been googling that exact phrase for the past 2 hours, with no luck. Has anyone else received such a letter? Does anyone know what this could entail? Is it something that needs to be done with an Infopass session? (There is currently no way to make an appointment in Texas since we recently relocated here from California) To make matters a bit worse, she now has to go back home to Lebanon temporarily while this gets resolved.

 

Any help is appreciated, thanks in advance for your responses :) 


Sincerely,
Ramsey

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52 minutes ago, Ramsey said:

Hello Visa Journey Family,

 

It has been a while since I've posted here (since my wife entered the country) but I am now having issues with my mother-in-law's permanent residence card (green card). She entered the United States on November 9, 2018 with her Immigrant Visa (I-130) stamp in her passport. The Point Of Entry (POE) was San Diego International Airport. She went through a lengthy interview and then was released with a stamp on her visa (which makes it good for a year). We started the waiting process for the physical permanent resident card (and social security). Over a month passed and she still didn't get her social security card, even though we had filled out the form DS-260 saying that we would like to request a SS card. We had to go to downtown to get that taken care of.

 

We then waited 120 days (4 months) for her physical green card which was never received in the mail. Throughout this wait, we called the USCIS office several times asking for an update for her status (as we'd had family members received their green cards within weeks) but they told us we had to wait the full 120 days before we could make an inquiry. We called on March 10, 2019 and told them of the issue, they told us that the Texas Service Center (TSC) had not received her file but they would make an inquiry to see what happened. We just received a letter today (March 30, 2019), stating:

 

"A search of USCIS records indicates the Immigrant Visa Fee has been received. However, it appears that the Texas Service Center has not received your Department of State issued Immigrant Visa Packet, which should have been submitted by the Port of Entry (POE) when you entered the United States. The Texas Service Center requires a completed Lost Visa Packet in order to process your Permanent Resident Card. Further research is needed in regards to your inquiry. You should receive correspondence within the next 90 days regarding this case. If you do not receive this correspondence, please contact customer service."

 

For the life of me, I have not been able to figure out what the heck a "Lost Visa Packet" is and how we can fill it out. I've been googling that exact phrase for the past 2 hours, with no luck. Has anyone else received such a letter? Does anyone know what this could entail? Is it something that needs to be done with an Infopass session? (There is currently no way to make an appointment in Texas since we recently relocated here from California) To make matters a bit worse, she now has to go back home to Lebanon temporarily while this gets resolved.

 

Any help is appreciated, thanks in advance for your responses :) 

There was someone else on VJ, I think about 2-3 days ago maybe, with the exact same problem. They also got informed the visa packet was lost. It seems like USCIS opens a case, and once they figured out where it went wrong they can issue the green card. It seems they'll take care of the 'lost visa packet' completion, so all you can do is sit back and wait another 90 days. 

 

You can alway call USCIS on Monday just to double check. If they did not send you any forms or any other instructions on filling out any form, they'll probably take care of it, and this letter is just to inform you what's going on.

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56 minutes ago, Ramsey said:

The Texas Service Center requires a completed Lost Visa Packet in order to process your Permanent Resident Card

Sounds like that’s paperwork they have to do, because they lost the packet somewhere between the POE and Texas Service Center. I am quite it’s not so much lost, but just “misplaced” and they have to try to locate it. I guess you just wait the 90 days out and contact them again.

 

You mother in law is free to travel and come back to the US. She is a Lawful Permanent Resident and the stamp in her passport will allow her to come back no problem. She doesn’t lose her status just because they screwed up and she has no physical green card. The green card is just a piece of plastic that prove her status, not the status itself.

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C90,

 

You are correct, Peter posted about this in his thread:

 

 

 

And I also found the following very helpful thread:

 

I submitted a complaint with the ombudsman, will be contacting my local representative and seeing any other venues that would be useful. We will also definitely take your advice regarding contacting USCIS on Monday. Thanks for your response :)


Sincerely,
Ramsey

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3 minutes ago, USS_Voyager said:

Sounds like that’s paperwork they have to do, because they lost the packet somewhere between the POE and Texas Service Center. I am quite it’s not so much lost, but just “misplaced” and they have to try to locate it. I guess you just wait the 90 days out and contact them again.

 

You mother in law is free to travel and come back to the US. She is a Lawful Permanent Resident and the stamp in her passport will allow her to come back no problem. She doesn’t lose her status just because they screwed up and she has no physical green card. The green card is just a piece of plastic that prove her status, not the status itself.

USS_Voyager,

 

Thanks for your help and for reassuring us that she is able to travel until November 2019 (when it has been a year). At this point, you're right, all we can do is wait for the 90 days and in the meantime we will research other avenues in which we can somehow expedite this process, because it appears that many others are in the same boat (see my reply above).


Sincerely,
Ramsey

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