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jg121783

No extension letter for step son 31 days after filing I-751 - USCIS customer service not very helpful - Advice needed

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Before I get into my issue and what happened I will post instructions on how to actually get a USCIS rep on the phone which required a Google search for me to figure out.

 

- Call the phone number on your extension letter (800-375-5283)

- When navigating the menu select 1 twice then 2 twice then # when asked to enter your receipt number (if you enter your number it will just send you to an automated system that gives you the status of your application).

- Be ready to wait on hold at least 45 minutes then be ready to give your receipt number to the rep right away along with other identifying information.  - They will not allow you to reschedule a biometrics appointment over the phone unless it is your appointment or the person who has the appointment is there for them to speak to.

 

Hopefully this information helps someone and saves you time having to call back multiple times. Anyways here is the issue I am dealing with. I filed an I 751 with both my wife and step son on the application. USCIS received it 31 days ago. My wife received her extension letter a week after filing and her biometrics appointment a week later. She had her biometrics appointment last week. My step son has received nothing whatsoever in the mail. I called USCIS a couple weeks ago and was told to call back after 30 days had passed since they received the package if no letters were received by us. The rep gave me my step sons receipt number over the phone and told me no biometrics appointments had been scheduled for him yet.

 

As I said before today is day 31 with no letter received so I just called USCIS. After waiting about an hour a rep answered and I explained the situation to her and she put me on hold for a minute. She then came back and told me normally they would forward my call to an immigration officer in this situation but none were currently available. She told me she didn't know when one would be available and to try calling back tomorrow morning.

 

Anyone ever deal with this situation and have any ideas for me? I'll try calling USCIS again tomorrow but if I keep getting the run around I think my next call will be to my congressman's office. That worked for us when we were in the I 130 process and NVC was taking longer than usual and couldn't locate our paperwork. A couple calls to my congressman's office and a week later they mysteriously found the paperwork and immediately processed everything. I hope it doesn't come to that again but I'm a busy person and don't have time to wait on hold numerous times over one simple issue. I want to be clear though that both reps I spoke with were friendly and were as helpful as they could be given the situation. My issue is more with how the system is set up rather than with the individual reps.


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Go get a stamp in his passport. That is probably the easiest solution if you need it. 


K-1 + K-2:                                                                                                                                AOS from K-1 + K-2:

02/02/16....I-129F mailed to Lewisville, TX                                                                       08/25/16....AOS package mailed to Chicago, IL

02/03/16....Delivered at Lewisville, TX                                                                               08/26/16....Delivered at Chicago, IL

02/08/16....NOA1 Text & E-mail. Case sent to CSC                                                         09/01/16....NOA1 Text & E-mail

02/12/16....NOA1 Hard copy received                                                                               09/09/16....NOA1 Hard copy received

03/24/16....NOA2 (45 days)                                                                                                 09/15/16....Bio-letter received for K-1/K-2 for Sep. 26th

03/29/16....NOA2 Hard copy received                                                                               09/19/16....Bio appointment done (Walk-in)

03/31/16....Medical                                                                                                              11/01/16.....EAD/AP approved

05/26/16....Interview                                                                                                            11/16/16.....EAD/AP card received

06/10/16....Visa in hand                                                                                                       03/08/17.....AOS Approved - No interview

06/21/16....POE Atlanta                                                                                                       03/15/17.....Green cards in hand

07/30/16....Wedding                                                                                                    

                                                                                                                                       

 

ROC from K-1 + K-2:

12/08/18....ROC window opens

12/13/18....I-751 mailed to Lewisville, TX

12/14/18....Delivered at Lewisville, TX

12/20/18....Text with case number. TX service center

12/24/18....NOA1/Extension letter received

 

 

 

 

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45 minutes ago, jg121783 said:

Before I get into my issue and what happened I will post instructions on how to actually get a USCIS rep on the phone which required a Google search for me to figure out.

 

- Call the phone number on your extension letter (800-375-5283)

- When navigating the menu select 1 twice then 2 twice then # when asked to enter your receipt number (if you enter your number it will just send you to an automated system that gives you the status of your application).

- Be ready to wait on hold at least 45 minutes then be ready to give your receipt number to the rep right away along with other identifying information.  - They will not allow you to reschedule a biometrics appointment over the phone unless it is your appointment or the person who has the appointment is there for them to speak to.

 

Hopefully this information helps someone and saves you time having to call back multiple times. Anyways here is the issue I am dealing with. I filed an I 751 with both my wife and step son on the application. USCIS received it 31 days ago. My wife received her extension letter a week after filing and her biometrics appointment a week later. She had her biometrics appointment last week. My step son has received nothing whatsoever in the mail. I called USCIS a couple weeks ago and was told to call back after 30 days had passed since they received the package if no letters were received by us. The rep gave me my step sons receipt number over the phone and told me no biometrics appointments had been scheduled for him yet.

 

As I said before today is day 31 with no letter received so I just called USCIS. After waiting about an hour a rep answered and I explained the situation to her and she put me on hold for a minute. She then came back and told me normally they would forward my call to an immigration officer in this situation but none were currently available. She told me she didn't know when one would be available and to try calling back tomorrow morning.

 

Anyone ever deal with this situation and have any ideas for me? I'll try calling USCIS again tomorrow but if I keep getting the run around I think my next call will be to my congressman's office. That worked for us when we were in the I 130 process and NVC was taking longer than usual and couldn't locate our paperwork. A couple calls to my congressman's office and a week later they mysteriously found the paperwork and immediately processed everything. I hope it doesn't come to that again but I'm a busy person and don't have time to wait on hold numerous times over one simple issue. I want to be clear though that both reps I spoke with were friendly and were as helpful as they could be given the situation. My issue is more with how the system is set up rather than with the individual reps.

This happen every time when calling the 800 number. It is not unusual.

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30 minutes ago, Georgia16 said:

Go get a stamp in his passport. That is probably the easiest solution if you need it. 

Agreed...make an Infopass appointment at your local field office and explain the situation.


03639.png                  

 🇷🇺  CR-1 via DCF in Moscow* (2016-2017) 🇺🇸 Info about my DCF experience here and here.

Spoiler

26-Jul-2016: Married abroad (USC + Russian husband) 👩‍❤️‍👨
21-Dec-2016: I-130 filed at Moscow USCIS field office*
29-Dec-2016: I-130 approved! Yay! 🎊 

17-Jan-2017: Case number received

21-Mar-2017: Medical Exam completed

24-Mar-2017: Interview at Embassy - approved! 🎉

29-Mar-2017: CR-1 Visa received (via mail)

02-Apr-2017: USCIS Immigrant (GC) Fee paid

28-Jun-2017: Port of Entry @ PDX 🛩️

21-Jul-2017: No SSN after three weeks; applied in person at the SSA

22-Jul-2017: GC arrived in the mail 📬

31-Jul-2017: SSN arrived via mail, hurrah!

 

*NOTE: The USCIS Field Office in Moscow is now CLOSED.

 

I-90 GC Replacment (for Erroneous GC)

22-Jul-2017: GC arrives in the mail – error in middle name 😕

01-Aug-2017: Sent in I-90 online via website

05-Aug-2017: Biometrics scheduled

23-Aug-2017: Biometrics done @ USCIS office; told to keep GC!

16-Jul-2018: RFE for original card!! 🤬

31-Jul-2018: USCIS Appointment at local field office..

22-Aug-2018: Mailed GC back to USCIS in response to RFE

29-Aug-2018: GC received by USCIS

17-Sep-2018: Received CORRECTED GC in the mail! Finally!! 😂

 

📑 I-751 Removal of Conditions - NBC (Apr-2019-???) 📝 MSC I-751 filers: Track your case here!

Spoiler

28-Jun-2019: Conditional GC expires

30-Mar-2019: Eligible to apply for ROC

01-Apr-2019: ROC in the mail to Phoenix AZ lockbox! 📫

03-Apr-2019: ROC packet delivered to lockbox

09-Apr-2019: USCIS cashed check

09-Apr-2019: Case number received via text - MSC 📲

12-Apr-2019: Extension letter arrives via mail

19-Apr-2019: Biometrics letter arrives via mail

30-Apr-2019: Biometrics appointment at local office  

??-???-2019: TBA...

30-Mar-2020: N-400 early filing window opens! 🇺🇸

 

 

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31 minutes ago, Georgia16 said:

Go get a stamp in his passport. That is probably the easiest solution if you need it. 

 

1 minute ago, millefleur said:

Agreed...make an Infopass appointment at your local field office and explain the situation.

There's only one problem with that. The closest field office (which is where my wife had her biometrics appointment) is over 2 hours away from us (Milwaukee). When we were there I saw signs saying they no longer provide infopass services at that location. If I had to guess the closest field office that does infopass is probably somewhere near Chicago (almost a 4 hour drive). I'm gonna try calling again tomorrow. I thought someone told me USCIS reps could have an extension letter sent out after 30 days from their computer but I could be mistaken. The only thing I'm concerned about is if the biometrics letter was lost in the mail and we miss the appointment. It also bothers me that we have to make the same drive twice for 2 biometrics appointments on different days but it is what it is I guess. If I get no where on the phone tomorrow I will have to look into infopass more or failing that give my congressman's office a call. They seem to know how to get things done when it comes to immigration stuff. Anyone have any other ideas?


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I'm in the same situation. My wife received her extension letter (NOA) rather quickly once we submitted the I-751 package. My two step-sons never received anything tho. My first call to USCIS was on 3/11 and the rep said that dependents don't even have a receipt number. At which point I knew I had gotten somebody who didn't really know. I pressured and eventually he looked up their A numbers and magically a receipt number showed up on his comp.

 

My second call on 3/13, armed with the receipt number now, the rep automatically offered to file a service request (SR) for non-receipt of the NOA for my step-sons.

 

I checked the case status online and it states they responded to the SR and closed the inquiry. So I'm waiting to see what they send.

 

I'd say just call back and be nice but confident with your request. Ask to file a service request for non-receipt of the NOA (extension) letter.


Maria ~ U.S. Citizen

 

11/28/15: Engaged (L)

K-1 & K-2 Process (Completed in 4 mos. 8 days)

 

1/19/16: I-129F Package recv'd by USCIS via FedEx overnight

1/21/16: NOA1 notice date, routed to CSC (1/28 recv'd hardcopy)

3/18/16: RFE Notification (3/23 recv'd hardcopy) ; 3/28/16: RFE Response Recv'd notification (3/26 delivered via USPS priority)

4/1/16: NOA2 Approval :dancing: (4/6 recv'd hardcopy)

4/25-4/26/16: NVC received case & assigned no. (5/2 recv'd hardcopy dated 4/29)

4/28/16: Left NVC, "In Transit" to consulate ; 5/2/16: Consulate Receives via DHL ; 5/9/16: Fiancée @CDJ recv'd hardcopy appt letter

5/13/16: Medical & Biometrics Appt ; 5/17/16: Interview :star: - APPROVED :dance:

5/19/16: CEAC Status changed from "Ready" to "Issued" ; 5/23/16: Recv'd DHL tracking info via email

5/25/16 @10am: Package ready for pickup at DHL office; @3pm: Fiancée picks up packages - Visas in hand! :thumbs: 

8/5/16: Wedding (L)

AOS/EAD/AP Process, K-1 & K-2 (Completed in 4 mos. 15 days)

 

9/21/16: Package recv'd by USCIS via FedEx overnight [Day 1]

9/29/16: NOA1 notice date, text & email recv'd, routed to NBC, 10/4 case status avail [Day 9] ; 10/6/16: NOA1 Hardcopies recv'd [Day 16]

10/15/16: Biometrics Notice recv'd, NOA date 10/7, postmark 10/12 [Day 25]

10/19/16: AOS Cases (I-864) RFIE Notification, text recv'd, 10/24 recv'd hardcopy [Day 29]

10/27/16: Biometrics (Scheduled) Appt for AOS/EAD - Success [Day 37]

11/2/16: AOS Cases, RFIE Response Recv'd case status update, 10/28 delivered via FedEx) [Day 43]

12/14/16: EAD Cases, Filed SR w/ Tier 2, approaching regulatory timeframe [Day 85 / 76 w/ 9day RFIE delay]

12/21/16: EAD Cases, Filed 2nd SR w/ Tier 2, 1st SR hadn't even been looked at [Day 92]

12/23/16: AOS Case Status Updates - Interview Scheduled, text recv'd [Day 94] :dancing:

1/5/17: AOS Interview Appt Hardcopies recv'd, notice date 12/21/16 (2nd SR probably prompted action on AOS cases) [Day 107]

1/9/17: EAD Cases Status Updates - New Card in Production, email recv'd [Day 111 / 102 w/ 9day RFIE delay]

1/12/17: EAD Cases Status Updates - Card Was Mailed, no email/txt [Day 114 / 105 w/ 9day RFIE delay]

1/14/17: AP Cases - Approval notice hardcopies recv'd, no email/txt/online update [Day 116 / 107 w/ 9day RFIE delay]

1/17/17: EAD/AP Combo Card recv'd via USPS Priority Mail [Day 119 / 110 w/ 9day RFIE delay]

1/27/17: AOS Interview :star: - APPROVED!! :dance:  [Day 129 / 120 w/ 9day RFIE delay ~ 4 mos.]

1/27/17: AOS Case status update - Approved | 1/31/17: New Card in Production | 2/1/17: Card Was Mailed | 2/4/17: Green Cards Arrived

ROC Process, Cond. Resident Spouse [K-1] and 2 Stepsons [K-2] (In Process)

 

1/25/19: Package recv'd by USCIS via FedEx overnight [Day 1]

1/29/19: NOA notice date, text & email recv'd, routed to CSC; Able to view case status online | 1/30/19: Check Draft cleared bank [Day 5]

2/1/19: NOA 18mo. Extension Letter arrived in the mail, for wife only [Day 7]

3/13/19: Filed SR for non-receipt of NOA for I-751A dependents [Day 48]

 

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