Records do not match to get SSN

[confusedinny 25]

My fiancee applied for her SSN 3 weeks after entering the US, and after several weeks was contacted by the SSA, who said they were unable to issue the SSN because the information provided them does not match up with records from "immigration". We gave them all the same info as was used in the K1 visa application, birth certificate, I-94 etc. The Administration did not say what information did not match, they told us we need to contact "immigration" to resolve the differences. I have no idea who to contact or where to begin with this. Any ideas?

[Cyberfx1024 7,978]

25 minutes ago, confusedinny said:

My fiancee applied for her SSN 3 weeks after entering the US, and after several weeks was contacted by the SSA, who said they were unable to issue the SSN because the information provided them does not match up with records from "immigration". We gave them all the same info as was used in the K1 visa application, birth certificate, I-94 etc. The Administration did not say what information did not match, they told us we need to contact "immigration" to resolve the differences. I have no idea who to contact or where to begin with this. Any ideas?

Did you look at the electronic I94 form? 

[confusedinny 25]

7 minutes ago, Cyberfx1024 said:

Did you look at the electronic I94 form? 

Yes, I had a printed copy of that, but they didn't need it. Her passport had a hard copy I94 stapled into it at POE, but I've compared the two and there is no difference in the information.

[MikeMc 38]

Call USCIS and tell them the problem.

Then verify I-94 and Passport with them.

Make sure her address she is providing matches USCIS address??

 

After that, I'm at a lose and would ask USCIS to fax you a copy showing their records of that data so you can take it to SSA Office.

[confusedinny 25]

12 minutes ago, MikeMc said:

Call USCIS and tell them the problem.

Then verify I-94 and Passport with them.

Make sure her address she is providing matches USCIS address??

 

After that, I'm at a lose and would ask USCIS to fax you a copy showing their records of that data so you can take it to SSA Office.

I just remembered, from your post, that we used a different address (same ZIP) on the SSN application than the one she gave as her future US address at her K1 interview (we're renting). That might be the problem?

Edited November 14, 2018 by confusedinny

[geowrian 22,335]

General customer support at USCIS won't be able to verify that type of information. A Tier 2 officer may or may not be able to do so.

That said, the issue would be with the SAVE system.

SSA is bound by their POM...a faxed document (I doubt they would even send anything like this, even by mail) is not acceptable proof according to the SSA's POM for verification of status. They need to verify status, which is done via SAVE (either instantly or manual verification).

 

Edit: As for what can be done:

1) Try a CBP deferred inspection site to verify or update records.

2) Wait until you have an EAD.

Edited November 14, 2018 by geowrian

[NikLR 13,220]

Issue with her SAVE database imo.  Often it combines first and middle names. 

[confusedinny 25]

9 minutes ago, NikLR said:

Issue with her SAVE database imo.  Often it combines first and middle names. 

She doesn't have a middle name. But it sounds like trying to verify that info will be a pain. We're thinking maybe trying to reapply for an SSN with the address she gave at the interview (I still get mail there) and see if it works.

[NikLR 13,220]

4 minutes ago, confusedinny said:

She doesn't have a middle name. But it sounds like trying to verify that info will be a pain. We're thinking maybe trying to reapply for an SSN with the address she gave at the interview (I still get mail there) and see if it works.

It's not hard to fix the SAVE db. For me, in CO, I went to the dept of revenue and it was fixed in a month.  Well it was actually fixed in a few days but it took a month to reach the DMV.  Check online for your state or call the USCIS. 

[MikeMc 38]

If it's a SAVE issue, then why can't he go here?

USCIS Verification Programs Contact Center: 1-888-464-4218

 

Or here and do it online to verify that all records match?

https://www.uscis.gov/save/about-save/verification-process

 

I know it's mainly for Students, but one of the required docs is the I-94, which he will have.

 

Is this possible?

[geowrian 22,335]

1 hour ago, MikeMc said:

If it's a SAVE issue, then why can't he go here?

USCIS Verification Programs Contact Center: 1-888-464-4218

 

Or here and do it online to verify that all records match?

https://www.uscis.gov/save/about-save/verification-process

 

I know it's mainly for Students, but one of the required docs is the I-94, which he will have.

 

Is this possible?

That link is for agency access. That's what groups like the SSA and DMV utilize.

I'd actually suggest the CaseCheck to see the status of the current submission and see if it has more info.

https://www.uscis.gov/save/casecheck

[NikLR 13,220]

~~moved to SSN from k1 process and procedures.  Topic is about ssn not K1 process. ~~

[Jenny17655 283]

So weird after waiting 3 weeks for USCIS to respond to Social Security for manual verification on my husbands application we get a message from the SS office saying that USCIS informed them my husband is authorized to work and needs to bring in his EAD card. HUH??? He is K1 and we did not file AOS yet.

[geowrian 22,335]

2 minutes ago, Jenny17655 said:

So weird after waiting 3 weeks for USCIS to respond to Social Security for manual verification on my husbands application we get a message from the SS office saying that USCIS informed them my husband is authorized to work and needs to bring in his EAD card. HUH??? He is K1 and we did not file AOS yet.

K-1 visa holders - while still in status - are considered authorized to work. But they need an EAD in order to do so. A K-1 visa holder is permitted to file for an EAD, but it expires at the end of their original 90 days, so it's pointless to even try nowadays.

 

tldr: Old info that doesn't apply to the case nowadays.

[Jenny17655 283]

Just now, geowrian said:

K-1 visa holders - while still in status - are considered authorized to work. But they need an EAD in order to do so. A K-1 visa holder is permitted to file for an EAD, but it expires at the end of their original 90 days, so it's pointless to even try nowadays.

 

tldr: Old info that doesn't apply to the case nowadays.

I'm fed up so I'm thinking to just apply for it with I-765 when we file AOS