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summer0492

calling the NVC??

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Hello everyone! I need some advices about this...

our NOA2 has been approved on February 19th, 2015. As it was written on the mail, u should start calling after 2 weeks from the date it has been approved, so we were trying today.

First of all, reach the line was taking forever!

But finally, when we were able to connect, a voice were saying we would have to wait a min of 35 days since ur NOA2 was approved, in order to know if ur case has been assigned. I didnt know what to do, do we really have to wait that amount of time? Because I know people that said after 2 weeks they were able to tell them if the case was been assigned, and the number...

Any help would be more than welcome!

Thanks

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If you want your case number, you need to be persistent and call NVC every day. Of course they will tell you to call back 4 or 5 weeks after your NOA2, but don't let that stop you from calling them more often.

By the way, it took me 5 weeks after my NOA2 to get my case number. I called every single day for 4 weeks straight until I had it.

Edited by Zedayn

K-1
NOA1: 04/08/2014; NOA2: 04/21/2014; Visa interview, approved: 07/15/2014; POE: 07/25/2014; Marriage: 09/05/2014

 

AOS

NOA1:  09/12/2014;  Biometrics:  10/06/2014;  EAD/AP Received:  11/26/2014;

Interview Waiver Letter:  01/02/2015;  RFE:  07/09/2015;

Permanent Residency Granted:  07/27/2015;  Green card Received:  08/22/2015

 

ROC

05/23/2017 -- Mailed ROC application

05/24/2017 -- NOA1 date

05/30/2017 -- NOA1 received in the mail

06/05/2017 -- Biometrics letter received

06/13/2017 -- Biometrics appointment

09/05/2018 -- Approved without interview!

09/13/2018 -- 10 Yr Green card Received

 

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If you get that message, then just hang up and dial again immediately. Most times I would need to dial about 20 to 30 times in order to get through.


K-1
NOA1: 04/08/2014; NOA2: 04/21/2014; Visa interview, approved: 07/15/2014; POE: 07/25/2014; Marriage: 09/05/2014

 

AOS

NOA1:  09/12/2014;  Biometrics:  10/06/2014;  EAD/AP Received:  11/26/2014;

Interview Waiver Letter:  01/02/2015;  RFE:  07/09/2015;

Permanent Residency Granted:  07/27/2015;  Green card Received:  08/22/2015

 

ROC

05/23/2017 -- Mailed ROC application

05/24/2017 -- NOA1 date

05/30/2017 -- NOA1 received in the mail

06/05/2017 -- Biometrics letter received

06/13/2017 -- Biometrics appointment

09/05/2018 -- Approved without interview!

09/13/2018 -- 10 Yr Green card Received

 

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Yep, calling NVC is a test of your patience big time.

My fiance and I received NOA2 on January 23 and began calling a week later. I kept track of our case status and didn't bother calling until a few days after our status changed to 'Sent to Department of State for processing'. Each time I called I had to retry the number about 20-30 times (as said above if you hear 'Due to the high call volume...' just hang up and call again until you get something else. Ignore the messages about waiting.) and once I got past the message about high call volume I had a 45 minute wait to get an agent on the phone.

I didn't call daily, but I did call every few days. NVC received our case file and had a case number for us on February 6. TSC was fast at something at least, thanks for the over 7 month wait on that NOA2 though...

Edited by Megan & Luke

Our K-1 at Texas Service Center

I-129F Sent: 07-02-14 (USPS Overnight Express)
I-129F Rcvd: 07-03-14
NOA1: 07-08-14

NOA1 Hardcopy: 07-14-14

ARN Changed: 07-16-14

NOA2: 01-23-15 (199 days)

Sent to NVC: 01-27-15

NOA2 Hardcopy: 01-30-15 (No consulate listed, inquiry opened)

NVC Received: 02-06-15 (Case # assigned)

NVC Sent: 02-19-15

London Embassy Received: 02-23-15

Readiness Submitted: 03-02-2015

Packet 3 Received: 03-03-2015

Packet 4 Received: 03-12-2015

Medical: 03-04-15 (Passed)

Interview: 04-10-2015 (Approved!)

Visa Issued: 04-15-2015

Visa In Hand: 04-21-2015

POE: 05-03-2015

Wedding: July 10, 2015

3,419 miles (L) Distance means nothing when your heart says "I love you"

YVjFm5.png

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I never got through on the phone line. I thought their customer phone line was down for several weeks, as all I received was a busy signal. They never responded to any of my emails.

By never reaching a live person on the phone, it took 7 weeks for them to assign a # to our case. So that might be a worst case scenario considering there were some snow days in New England in January.


Marriage: 2014-02-23
CR1 started : 2014-06-06
CR1 completed : 2015-07-13 (POE)
ROC started : 2017-04-14 - CSC

N400 started: 2018-04-24

N400 interview: 2018-08-16 - Albuquerque - Approved N400 & ROC

Oath ceremony: 2018-09-24 - Albuquerque

 

April 2017 I-751 Filers Spreadsheet

https://docs.google.com/spreadsheets/d/1t335PrkwxPk7sRryv02NH3vrWHy0vlkBxjmPy5VYJO8/edit#gid=0

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that line is insane! we have been trying but nothing.. doesn't matter if it's 7am or close to midnight.. always busy!!! ok here's another question.. what if reaching the line is so hard; is there anything that will send by mail or email to tell us the number we have been assigned? or call the NVC is the only way to get that number??

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Keep calling. Don't call once, hang-up and call back immediately. You are waiting for someone to get off the line, once they do you should be able to connect. Typically it takes me about 3-5 minutes of calling (approximately 30-40 phone calls) to get through. Longest has been 15 minutes to connect. Best times for me have been around 8 pm EST. Worst times around 2 pm EST.

It is much faster to get your case information over the phone.

that line is insane! we have been trying but nothing.. doesn't matter if it's 7am or close to midnight.. always busy!!! ok here's another question.. what if reaching the line is so hard; is there anything that will send by mail or email to tell us the number we have been assigned? or call the NVC is the only way to get that number??

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So my NOA2 was approved March 5. I'll wait a few more days\couple weeks to start calling NVC. In the meantime...

When we finally do get a person on the line, what exactly do we say or ask?

!) Hi.. my case was approved on xyz date and sent to NVC. Has NVC received it? (If no, thanks; hang up.) If yes, ask for case #?

2) Will they "put me on hold" to look for my case.. and assign a case # manually or something?

3) Ask me to call back another time when a case # has been assigned so then they could tell me the case # is xyz??

This is all new, so I'm a bit confused about the initial NVC process.


USCIS

January 16, 2015 I-130 Mailed, Chi lockbox January 20, 2015 Priority Date, January 21, 2015 NOA1 notice date, Assigned VSC, January 23, 2015 Check Cashed, electronically March 5, 2015 NOA2

NVC

March 27, 2015 NVC received April 6, 2015 Case#, IIN# assigned April 8, 2015 Paid AOS + IV fee Invoices May 5, 2015 AOS + IV package submitted May 11, 2015 Scan Date

June 11, 2015 DS-260 submitted June 25, 2015 False checklist (for ds260).. hello? June 30, 2015 Answered checklist Aug 5, 2015 Escalated to Supervisor review Aug 13, 2015 Case Complete

Consular

Sept 10, 2015 Interview Scheduled Sept 11, 2015 P4 Letter received Sept 21, 2015 file In transit from NVC Sept 23, 2015 file at Embassy

Sept 28, 2015 Medical Oct 14, 2015 Biometrics Oct 15, 2015 Interview (Approved) Oct 19, 2015 IV visa Issued Oct 23, 2015 Passport Pickup

POE

Nov 2, 2015 Entered the US Nov 16, 2015 Applied for SSN, walk-in Nov 20, 2015 Social Security Card recd Jan 15, 2016 GC received

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So my NOA2 was approved March 5. I'll wait a few more days\couple weeks to start calling NVC. In the meantime...

When we finally do get a person on the line, what exactly do we say or ask?

!) Hi.. my case was approved on xyz date and sent to NVC. Has NVC received it? (If no, thanks; hang up.) If yes, ask for case #?

2) Will they "put me on hold" to look for my case.. and assign a case # manually or something?

3) Ask me to call back another time when a case # has been assigned so then they could tell me the case # is xyz??

This is all new, so I'm a bit confused about the initial NVC process.

1. Both times - they started off by asking me my USCIS case number or NVC case number. Then they asked for verifying details. My birthday, beneficiary's birthday and passport number, my address, my name, his full name, etc... Not every agent asks the same questions. They just need to verify it's the petitioner calling and that you have inside details about the application. Once that happened they asked what I was calling about. I just said 'I wanted to know if our petition had arrived yet.' They said yes and then I asked for the case number.

2. I was never put on hold - they were able to bring the info up right there after I gave the USCIS or NVC case number.

3. If your petition hasn't yet arrived and been assigned a case number they will typically ask you what the notice date was. If it's recent they will give you the normal script of "Please wait up to 6 weeks...". Just say thanks and hang up. Try again in a few days. If your petition has arrived they will tell you so and some may offer the case number, I had to ask for ours.

That part is pretty simple really. The annoying part is needing to hang up and call back - busy signal or "Due to high call volume...." - just hang up and keep trying. Took me 20-30 calls normally to get in the queue, and after that I sat on hold for 45 minutes. NVC could really do with a nice callback system like USCIS has (one good thing they have!)


Our K-1 at Texas Service Center

I-129F Sent: 07-02-14 (USPS Overnight Express)
I-129F Rcvd: 07-03-14
NOA1: 07-08-14

NOA1 Hardcopy: 07-14-14

ARN Changed: 07-16-14

NOA2: 01-23-15 (199 days)

Sent to NVC: 01-27-15

NOA2 Hardcopy: 01-30-15 (No consulate listed, inquiry opened)

NVC Received: 02-06-15 (Case # assigned)

NVC Sent: 02-19-15

London Embassy Received: 02-23-15

Readiness Submitted: 03-02-2015

Packet 3 Received: 03-03-2015

Packet 4 Received: 03-12-2015

Medical: 03-04-15 (Passed)

Interview: 04-10-2015 (Approved!)

Visa Issued: 04-15-2015

Visa In Hand: 04-21-2015

POE: 05-03-2015

Wedding: July 10, 2015

3,419 miles (L) Distance means nothing when your heart says "I love you"

YVjFm5.png

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1. Both times - they started off by asking me my USCIS case number or NVC case number. Then they asked for verifying details. My birthday, beneficiary's birthday and passport number, my address, my name, his full name, etc... Not every agent asks the same questions. They just need to verify it's the petitioner calling and that you have inside details about the application. Once that happened they asked what I was calling about. I just said 'I wanted to know if our petition had arrived yet.' They said yes and then I asked for the case number.

2. I was never put on hold - they were able to bring the info up right there after I gave the USCIS or NVC case number.

3. If your petition hasn't yet arrived and been assigned a case number they will typically ask you what the notice date was. If it's recent they will give you the normal script of "Please wait up to 6 weeks...". Just say thanks and hang up. Try again in a few days. If your petition has arrived they will tell you so and some may offer the case number, I had to ask for ours.

That part is pretty simple really. The annoying part is needing to hang up and call back - busy signal or "Due to high call volume...." - just hang up and keep trying. Took me 20-30 calls normally to get in the queue, and after that I sat on hold for 45 minutes. NVC could really do with a nice callback system like USCIS has (one good thing they have!)

Thanks for the information, Megan & Luke. Hearing firsthand from someone who's been through the process is a big help. I've read tons about the process, but after a certain point, things tend to veer towards information overload.

We plan to give it a few more days as the case makes its way to NVC. Meanwhile, I'll get to work on my patience and thumb muscles...


USCIS

January 16, 2015 I-130 Mailed, Chi lockbox January 20, 2015 Priority Date, January 21, 2015 NOA1 notice date, Assigned VSC, January 23, 2015 Check Cashed, electronically March 5, 2015 NOA2

NVC

March 27, 2015 NVC received April 6, 2015 Case#, IIN# assigned April 8, 2015 Paid AOS + IV fee Invoices May 5, 2015 AOS + IV package submitted May 11, 2015 Scan Date

June 11, 2015 DS-260 submitted June 25, 2015 False checklist (for ds260).. hello? June 30, 2015 Answered checklist Aug 5, 2015 Escalated to Supervisor review Aug 13, 2015 Case Complete

Consular

Sept 10, 2015 Interview Scheduled Sept 11, 2015 P4 Letter received Sept 21, 2015 file In transit from NVC Sept 23, 2015 file at Embassy

Sept 28, 2015 Medical Oct 14, 2015 Biometrics Oct 15, 2015 Interview (Approved) Oct 19, 2015 IV visa Issued Oct 23, 2015 Passport Pickup

POE

Nov 2, 2015 Entered the US Nov 16, 2015 Applied for SSN, walk-in Nov 20, 2015 Social Security Card recd Jan 15, 2016 GC received

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that line is insane! we have been trying but nothing.. doesn't matter if it's 7am or close to midnight.. always busy!!! ok here's another question.. what if reaching the line is so hard; is there anything that will send by mail or email to tell us the number we have been assigned? or call the NVC is the only way to get that number??

The other way is the consulate contacting you once it receives your packet from NVC. You won't receive an e-mail from NVC and some of us never receive anything in regular mail either.


Removing Conditions Timeline

Aug. 10, '17: Mailed in I-751

Aug. 21, '17: NOA1

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