My mother in-law is 82 years old and trying to apply for a US tourist visa from the Philippines. She has completed and submitted her DS-160 form but unsure about the next step.
According to this page, https://www.ustraveldocs.com/ph/ph-niv-below14andover79.asp and this page https://ustraveldocs.com/ph/ph-niv-visarenew.asp, it appears people under 14 or over 79 are special cases and may be eligible for an interview waiver.
I thought that her age would automatically exempt her from an interview, but I emailed the visa services just to make sure. Unfortunately they replied with the same information that's on the website, indicating that you have to already have a B2 visa you wish to renew. Note that on the page, https://ustraveldocs.com/ph/ph-niv-visarenew.asp, it lists the interview waiver eligibility criteria, and then immediately after it says "***For applicants under the age of 14 and over 79 years of age should check here." But then simply links back to the first link above.
My in-law has never held a visa before, in fact she has never left the Philippines in her life and she just recently got her visa first passport.
Can anyone help clarify what is the next step? Does she need to schedule an appointment still? Thanks.