Immigration Visa Status Issued: Still No Passport Received

[wizzie1980 20]

Hello everyone, 

Not sure if anyone here experienced severe delays getting their passport with visa after it was issued.

 

Immigrant Visa Status Issued on March 23, 2021. It will be 2 months next week but we have not received the passport yet.

 

We called 2go and they could not find any info.

 

Any thoughts on this?

 

Thank you in advance.

 

[Crazy Cat 39,318]

Have you contacted the consulate?  

[wizzie1980 20]

1 minute ago, Lucky Cat said:

Have you contacted the consulate?  

Not yet but that's the next course of action. Wondering what happened to the passport.

 

Thank you.

[payxibka 10,044]

1 minute ago, wizzie1980 said:

Not yet but that's the next course of action. Wondering what happened to the passport.

 

Thank you.

It is in the visa packet 

[wizzie1980 20]

4 minutes ago, payxibka said:

It is in the visa packet 

We havent received the visa packet yet, Issue date is March 23

[Hank_ 9,173]

1 hour ago, wizzie1980 said:

Hello everyone, 

Not sure if anyone here experienced severe delays getting their passport with visa after it was issued.

 

Immigrant Visa Status Issued on March 23, 2021. It will be 2 months next week but we have not received the passport yet.

 

We called 2go and they could not find any info.

 

Any thoughts on this?

 

Thank you in advance.

 

 

 

Contacting the Embassy
Manila Visa Information and Appointment Service center hotlines at (632) 854-882-23, (632) 779-289-88.
The center is open Monday through Friday, from 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays.

Callers in the U.S should call (703) 520-2235 on its Eastern Standard Time equivalent of operation hours.
 
Skype: To use Skype to speak to a customer service representative Monday Friday from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-philippines.
 
EMAIL:   IVMANILAREPLIES@STATE.GOV

[Joe Kano 327]

1 hour ago, Lucky Cat said:

Have you contacted the consulate?  

Just a FYI, it the Embassy in Manila

 

 

[flicks1998 1,044]

4 minutes ago, Hank_ said:

 
EMAIL:   IVMANILAREPLIES@STATE.GOV

I believe that email is only outgoing now. The new one to try is:  Email to support-philippines@ustraveldocs.com

 

To the OP, try both the emails as the 2nd mailbox may be full.  Why did you wait so long to follow up? You should have had your passport back in early April.  Out of curiosity, when was your medical completed?  That will give you an idea when your visa will expire. When we had our visa issued we were at the 2go office the next morning waiting outside until they opened up. Good luck and hopefully your passport can be found. We had ours stolen and with all of the lockdowns and DFA passport appointments full, we had a nightmare of a time to get a new passport. You’ll probably run the risk of having your visa expire if that’s the situation. 

 

[top_secret 2,066]

2 hours ago, wizzie1980 said:

We called 2go and they could not find any info.

Not that I wouldn't trust 2GO's call center 🙄.  But try tracking it online too.

 

https://supplychain.2go.com.ph/customersupport/etrace/index.asp

 

"For US VISA inquiries you may use your Passport/UID Nos or Case Nos."

[payxibka 10,044]

26 minutes ago, Joe Kano said:

Just a FYI, it the Embassy in Manila

 

 

FYI, it is actually the Immigrant Visa unit of the  Consular Section at the US Embassy in Manila 

Edited May 15, 2021 by payxibka

[wizzie1980 20]

10 minutes ago, top_secret said:

Not that I wouldn't trust 2GO's call center 🙄.  But try tracking it online too.

 

https://supplychain.2go.com.ph/customersupport/etrace/index.asp

 

"For US VISA inquiries you may use your Passport/UID Nos or Case Nos."

Thank you. I tried entering the MNL case number but it says it's not valid

[wizzie1980 20]

29 minutes ago, Hank_ said:

 

Contacting the Embassy
Manila Visa Information and Appointment Service center hotlines at (632) 854-882-23, (632) 779-289-88.
The center is open Monday through Friday, from 8:00 a.m. to 8:00 p.m. (Manila time), except on Philippine and U.S. holidays.

Callers in the U.S should call (703) 520-2235 on its Eastern Standard Time equivalent of operation hours.
 
Skype: To use Skype to speak to a customer service representative Monday Friday from 8:00am to 8:00pm., please add a new contact to your Skype account with the Skype name ustraveldocs-philippines.
 
EMAIL:   IVMANILAREPLIES@STATE.GOV

Thank you! I need all these info! 

[payxibka 10,044]

13 minutes ago, wizzie1980 said:

Thank you. I tried entering the MNL case number but it says it's not valid

Have you tried sending an email to passportstatus@state.gov?  You need to put your passport number in the subject line

[top_secret 2,066]

Has anyone tried the chat feature here????  https://www.ustraveldocs.com/ph/ph-main-chat.asp  It has options to ask about delayed passport delivery but I have no idea if you get some kind of real agent to chat with, or just some canned robot response.  I never heard much about that chat feature so I assume it must not be useful, but it's under the couldn't hurt to try category.

[Carpe Vinum 2,310]

2 hours ago, top_secret said:

Not that I wouldn't trust 2GO's call center 🙄.  But try tracking it online too.

 

https://supplychain.2go.com.ph/customersupport/etrace/index.asp

 

"For US VISA inquiries you may use your Passport/UID Nos or Case Nos."

2Go didn't show anything online for us until after we already had the package 😕