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No automated service or "hold" when calling NVC?

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My husband received NOA2 Feb. 23rd and his case was sent to DOS on March 3rd. I'd like to start calling to find out if they have the case yet, and if so, can we get our case number. I just called 603-334-0700 and this is all I got, "You've contacted the National Visa Center. Due to an over load in calls, there are no service representatives available to assist you. Please hang up and try again later." I didn't have the option of using an automated system, and didn't have the option to wait on hold. If this is how it works, it seems possible I could perhaps never get through! I've been reading posts from other vj members who say they've waited on hold, and/or had the choice to use an automated system. Now I'm puzzled.

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The only way that my husband can to talk to NVC is by calling them at exactly 7:00 AM EST or even at 6:59 AM, they put him on hold for like 30 minutes and then he finally gets to talk to someone, otherwise he never reaches them and all he gets is the message you heard.

so call them at 7:00 am EST and good luck

Edited by ibabu

Started talking on skype: Mar 28th, 2012
Got married: Feb 4th, 2014 (L)
I-130 sent (F2A case type): Feb 20th, 2014
USCIS approval (California Service Center): Apr 8th, 2014
Case received by NVC: May 20th, 2014
My hubby got his citizenship: Sep 19th, 2014
Case upgrade request sent: Sep 21th, 2014
case upgraded to CR1: Nov 26th, 2014
AOS and IV packages sent: Dec 28th, 2014
Checklist (cuz of missing info in I-864): Feb 27th, 2015 :crying:
Expedition request sent: Mar 3rd, 2015
Expedition under review email received: Mar 7th, 2015 :clock:
Expedition request approved: Mar 10th, 2015
Email confirming our expedition request approval received: Mar 11th, 2015
case status updated to "in transit" at CEAC: Mar 13th, 2015
case status updated to "Ready" at CEAC: March 16th, 2015
medical exam: Mar 23rd, 2015
interview date(visa approved: Mar 25th, 2015
visa in hand: Apr 7th, 2015

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keep trying! you will get through! I avg 50 tries lol

Edited by ItsGonnaBeWorthIt

USCIS : 7 months
Marriage : March 21, 2014
I-130 Sent : April 18, 2014
I-130 NOA1 : April 22, 2014
I-130 Approved: November 14, 2014 
after two service request

NVC6 months
Received : December 1, 2014
Received DS-261 / AOS Bill : January 1, 2015
Pay AOS Bill : January 9, 2015
Submit DS-261 : January 7, 2015
Receive IV Bill : January 15, 2015 
called after AOS showed paid, they released it overnight)
Pay IV Bill : January 23, 2015
Send IV and AOS: January 29, 2015
Scan date: February 3, 2015
Checklist: March 19, 2015
 (only need to send south Africa police report)
Case Complete: June 3, 2015 

EMBASSY: 10 months
Interview appointment letter : December 4, 2015
Interview Date : January 21, 2016 
medical wasn't complete
Second interview date: April 4th 2016
Interview Result :APPROVED!!!

Visa Received : 4/13/2016 ( they sent us a email stating our visa was ready for pick up)

USA LIFE
US Entry :4/29/2016 
Social Security : 5/10/2016 (filed from the actual office)
State ID: 5/14/2016
Started working!!: 5/25/2016
Finally paid green card fee: 6/24/2016 ( note said we will receive it within 60 days)
Green card in hand: 7/5/2016 10 year green card we done!! 

1st king born: 6/30/2016

April 2017 update: Marriage still going strong, baby boy getting bigger. Life is good 

 

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My husband received NOA2 Feb. 23rd and his case was sent to DOS on March 3rd. I'd like to start calling to find out if they have the case yet, and if so, can we get our case number. I just called 603-334-0700 and this is all I got, "You've contacted the National Visa Center. Due to an over load in calls, there are no service representatives available to assist you. Please hang up and try again later." I didn't have the option of using an automated system, and didn't have the option to wait on hold. If this is how it works, it seems possible I could perhaps never get through! I've been reading posts from other vj members who say they've waited on hold, and/or had the choice to use an automated system. Now I'm puzzled.

Congratulations. No your case will not be there this soon. You have a wait. So while you are waiting read the NVC Process wiki so you can prepare and know whats going to happen.

It usually takes about 8 weeks to get to NVC and get case #. However after 2 weeks you should start calling to stay on top of it to make sure your case hasn't been shipped to the unknown abyss.

http://www.visajourney.com/wiki/index.php/NVC_Process


Case Complete to Interview spreadsheet

From now on your VJ Member name will be verified. If the name you put on form to be added to spreadsheet comes up not found, you will not be added to the spreadsheet. If you don't have a timeline you will not be added to the spreadsheet.
Please Please put your VJ member name only. Not nicknames or real names whatever your VJ name is. It's below your profile picture!!

:goofy:


Come join the current Interview thread: 

 

Case-Complete-to-Interview-November-2018/

Case Complete to Interview Form
Case Complete to Interview Spreadsheet
NVC Filers Wiki Process

 

 

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Congratulations. No your case will not be there this soon. You have a wait. So while you are waiting read the NVC Process wiki so you can prepare and know whats going to happen.

It usually takes about 8 weeks to get to NVC and get case #. However after 2 weeks you should start calling to stay on top of it to make sure your case hasn't been shipped to the unknown abyss.

http://www.visajourney.com/wiki/index.php/NVC_Process

I'll start the 5am (mnt time) calling next Tuesday the 17th, two weeks after my hubby's case was sent to them.

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Sounds like fun! Okay, so my game plan is to start calling them at 5am (7am Eastern) and preserver on the redials as much as necessary. :)

that's the spirit!!! lol


USCIS : 7 months
Marriage : March 21, 2014
I-130 Sent : April 18, 2014
I-130 NOA1 : April 22, 2014
I-130 Approved: November 14, 2014 
after two service request

NVC6 months
Received : December 1, 2014
Received DS-261 / AOS Bill : January 1, 2015
Pay AOS Bill : January 9, 2015
Submit DS-261 : January 7, 2015
Receive IV Bill : January 15, 2015 
called after AOS showed paid, they released it overnight)
Pay IV Bill : January 23, 2015
Send IV and AOS: January 29, 2015
Scan date: February 3, 2015
Checklist: March 19, 2015
 (only need to send south Africa police report)
Case Complete: June 3, 2015 

EMBASSY: 10 months
Interview appointment letter : December 4, 2015
Interview Date : January 21, 2016 
medical wasn't complete
Second interview date: April 4th 2016
Interview Result :APPROVED!!!

Visa Received : 4/13/2016 ( they sent us a email stating our visa was ready for pick up)

USA LIFE
US Entry :4/29/2016 
Social Security : 5/10/2016 (filed from the actual office)
State ID: 5/14/2016
Started working!!: 5/25/2016
Finally paid green card fee: 6/24/2016 ( note said we will receive it within 60 days)
Green card in hand: 7/5/2016 10 year green card we done!! 

1st king born: 6/30/2016

April 2017 update: Marriage still going strong, baby boy getting bigger. Life is good 

 

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Hey, I got good news. I didn't call NVC yet but turns out I won't have to! I just got a notice in the mail from NVC, dated March 17th, with my husbands case number. I was totally surprised! It was only sent to them from Nebraska service center 2 weeks ago! :-)

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congrats :dancing::dancing::dancing:


Started talking on skype: Mar 28th, 2012
Got married: Feb 4th, 2014 (L)
I-130 sent (F2A case type): Feb 20th, 2014
USCIS approval (California Service Center): Apr 8th, 2014
Case received by NVC: May 20th, 2014
My hubby got his citizenship: Sep 19th, 2014
Case upgrade request sent: Sep 21th, 2014
case upgraded to CR1: Nov 26th, 2014
AOS and IV packages sent: Dec 28th, 2014
Checklist (cuz of missing info in I-864): Feb 27th, 2015 :crying:
Expedition request sent: Mar 3rd, 2015
Expedition under review email received: Mar 7th, 2015 :clock:
Expedition request approved: Mar 10th, 2015
Email confirming our expedition request approval received: Mar 11th, 2015
case status updated to "in transit" at CEAC: Mar 13th, 2015
case status updated to "Ready" at CEAC: March 16th, 2015
medical exam: Mar 23rd, 2015
interview date(visa approved: Mar 25th, 2015
visa in hand: Apr 7th, 2015

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! I've been reading posts from other vj members who say they've waited on hold, and/or had the choice to use an automated system. Now I'm puzzled.

FYI (for you or anyone else who may read this thread). Any posts about anyone using an automated system at the NVC is a post over 3 years old. The NVC used to have an automated system; however, it was discontinued in early 2012.


Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

 

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FYI (for you or anyone else who may read this thread). Any posts about anyone using an automated system at the NVC is a post over 3 years old. The NVC used to have an automated system; however, it was discontinued in early 2012.

They still give the number out when they send the notice with the case number. The notice list ways to contact and one of the ways is a twenty-four hour automated number (which is the same as the customer service number). Received our case number January 2016. But yeah when I call, no automated service...

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* Resurrected thread from 2015 moved from IR-1/CR-1 forum to NVC forum as topic relates to NVC *


Fifteen years in the US and I still don't understand Velveeta, Alabama accents or the entire concept of Bill O'Reilly...

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As mentioned this thread is old so your reply is a bit late :)

As such this thread is locked to further comments.


Spoiler

Met Playing Everquest in 2005
Engaged 9-15-2006
K-1 & 4 K-2'S
Filed 05-09-07
Interview 03-12-08
Visa received 04-21-08
Entry 05-06-08
Married 06-21-08
AOS X5
Filed 07-08-08
Cards Received01-22-09
Roc X5
Filed 10-17-10
Cards Received02-22-11
Citizenship
Filed 10-17-11
Interview 01-12-12
Oath 06-29-12

Citizenship for older 2 boys

Filed 03/08/2014

NOA/fee waiver 03/19/2014

Biometrics 04/15/14

Interview 05/29/14

In line for Oath 06/20/14

Oath 09/19/2014 We are all done! All USC no more USCIS

 

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