Jump to content
Sign in to follow this  
Daveadams33

Somebody Help!!! USCIS automated system!

27 posts in this topic

Recommended Posts

Hi everyone!! Since the USCIS website was updated we have not been able to check our case online. we were fine with this since we knew its a system glitch and we would get this error msg:

Validation Error(s)
You must correct the following error(s) before proceeding:
  • At this time USCIS cannot provide you with information for your case. Please contact the NCSC 1 (800) 375-5283 for additional information.

We would call the number and the automated system would give us the information about our case. We stopped calling and worrying about it since our case is still within the procedure time, However today we decided to call the automated system and for our surprise its saying it cannot give us any information about our case!! I'm freaking out, Is anybody else having this issue? for some reason hearing the automated system would give us a peace of mind but anymore. Does this mean we'll get a case response soon? Thank you!!!!

Share this post


Link to post
Share on other sites

The automated system used to provide me with the information about my case but not anymore. it says that they cannot provide information about my case and to check if the case number is correct. Have you been also getting this msg when you call the customer service number? Hopefully it means something is happening!!! I'm becoming a little bit paranoic about it!! lol

Share this post


Link to post
Share on other sites
Filed: IR-1/CR-1 Visa Country: Nigeria
Timeline

I posted the exact same thing a few days ago but got no response. I'm also hoping this means good news is coming. All of sudden the automated line says my case can't be found. Prior to this it worked fine. I'm praying an approval is coming soon!

I also see we filed around the same time.

Share this post


Link to post
Share on other sites

I have called USCIS yesterday and got the same message. However, I recalled again to talk to Customer Service and she told me that the system is down. She told me to call back next week if I still have problem.


New Journey AOS:

My fiancee came to US on the 8th of March, 2014 under K-1 visa at Newark, NJ Airport for POE.

Applied Social Security Number on the 10 of March, 2014.

Married on the 13th of March, 2014.

Sent I-485, I-765, and I-131 on the 15th of March, 2014.

Received EAD on June 7, 2014.

Received Notice of Potential Interview Waiver on July 1, 2014 date 6/27

Contacted Ombudsman on 01/12/2015.

Ombudsman contacted USCIS on 02/20/2015.

Ombudsman sent a follow up to USCIS on 03/18/2015.

I-485 approved on 03/31/2015 ( we ordered your card).

Welcome notice was mailed on 04/01/2015.

Received Welcome Notice on 04/08/2015.

Card was mailed to me/picked up by USPS on 04/08/2015.

Received GC on 4/10/2015.

Prediction 04/08/2015

Share this post


Link to post
Share on other sites

oh so we all in the same boat! I'm glad is just not me! Hope this all good news for us!!! :dancing: I know this can be really frustrating!!! You can really drive yourself nuts going thru this process!! :cry::clock:

Share this post


Link to post
Share on other sites
Filed: Lift. Cond. (apr) Country: China
Timeline

~Moved from IR1/CR1 to USCIS Service Centers Forum~

~Similar topics are discussed at this forum~


Completed: K1/K2 (271 days) - AOS/EAD/AP (134 days) - ROC (279 days)

"Si vis amari, ama" - Seneca

 

 

 

Share this post


Link to post
Share on other sites
Filed: AOS (apr) Country: Barbados
Timeline

The system is just down, due to them changing the page and stuff as far as I know. So sadly it doesn't mean anything about possible action on your case, but don't hold me to that. You may get it sooner than you think or you may have a while longer to wait. Gosh this sounds so depressing.


02 Aug 2012 -- Met online

23 Feb 2013 -- Relations began (L)

19 May 2014 -- Visited! :luv:

26 Jun 2014 -- Engaged :dancing:

15 Oct 2014 -- I-129F package finished and mailed to Dallas

17 Oct 2014 -- NOA1 (email) TSC

22 Oct 2014 -- ARN updated

13 May 2015 -- NOA2 (email) :dancing:

19 May 2015 -- NOA2 Hardcopy

4 June 2015 -- NVC received (I think lol) Case number assigned.

11th June 2015 -- NVC sent to Bridgetown

16th June 2015 -- Bridgetown received

17th June 2015 - PCKT3 received
30th June 2015 - PCKT4 received

9th July 2015 - Medical (too many needles :/ )

21st July 2015 - Interview date :goofy:

10th August 2015 - Approved

12th August 2015 - Issued

13th August 2015 - Visa in hand via DHL

24th August 2015 - US arrival (POE MIA)


I am the beneficiary

Share this post


Link to post
Share on other sites
Filed: Citizen (pnd) Country: India
Timeline

I am not getting anyone's hopes up, but I started getting the validation error also about four weeks ago. Then, on Tuesday, I started having the same issue when I would call the customer service number. On Friday, my husband's petition was approved, and my priority date was July 24th, 2014.

Share this post


Link to post
Share on other sites
Filed: Citizen (pnd) Country: India
Timeline

Wow Katietw95 you just made my night!!

As I said, do not get your hopes up lol. It could really be anything. But, I do know other people who had the exact same situation as me, and they got an approval. But, I am sure that there are people who did not get anything who were in the same situation.. I see you are Vermont Service Center.. What is your PD?

Also guys, from what I have seen, they are NOT fixing the website validation error. It seems like the only time when that is fixed is when their is some sort of update on your case, whether that is an RFE, approval, etc. But, if you really want to know information, you can call the customer service number, get connected with an agent, tell them the situation and say that you have called multiple times and that you demand to speak to a tier 2 agent (because they can give you info on your case). Tip: When/If you are successful getting connected to a tier 2 agent, there is a call back feature where they will call you back when your turn comes (and they DO call back), do that! It is much better, and be prepared to potentially wait for a while.. Sometime the wait is over 2 hours.

Share this post


Link to post
Share on other sites
Filed: IR-1/CR-1 Visa Country: Nigeria
Timeline

As I said, do not get your hopes up lol. It could really be anything. But, I do know other people who had the exact same situation as me, and they got an approval. But, I am sure that there are people who did not get anything who were in the same situation.. I see you are Vermont Service Center.. What is your PD?

Also guys, from what I have seen, they are NOT fixing the website validation error. It seems like the only time when that is fixed is when their is some sort of update on your case, whether that is an RFE, approval, etc. But, if you really want to know information, you can call the customer service number, get connected with an agent, tell them the situation and say that you have called multiple times and that you demand to speak to a tier 2 agent (because they can give you info on your case). Tip: When/If you are successful getting connected to a tier 2 agent, there is a call back feature where they will call you back when your turn comes (and they DO call back), do that! It is much better, and be prepared to potentially wait for a while.. Sometime the wait is over 2 hours.

Hello katie! Thanks I totally get your drift. Whether you're right or wrong I still appreciate the feedback. Sometimes just mere feedback is hopeful. I won't hold it against you. My pd is 9/5. I did speak to tier 2 last week and they said it's still being processed. Level 1 can no longer see any info like I can't as of the past week. Case just dropped off the automated system. Thanks for your help. You're awesome.

Share this post


Link to post
Share on other sites
Filed: Citizen (pnd) Country: India
Timeline

Hello katie! Thanks I totally get your drift. Whether you're right or wrong I still appreciate the feedback. Sometimes just mere feedback is hopeful. I won't hold it against you. My pd is 9/5. I did speak to tier 2 last week and they said it's still being processed. Level 1 can no longer see any info like I can't as of the past week. Case just dropped off the automated system. Thanks for your help. You're awesome.

Yes, feedback is definitely always good! Yeah, when it started with me, the level 1 agents could not see it either. Hopefully, it is good news for you, and you will receive an approval soon! Good luck, and let's hope for good news soon. :)

And, you are welcome. :)

Share this post


Link to post
Share on other sites

As I said, do not get your hopes up lol. It could really be anything. But, I do know other people who had the exact same situation as me, and they got an approval. But, I am sure that there are people who did not get anything who were in the same situation.. I see you are Vermont Service Center.. What is your PD?

Also guys, from what I have seen, they are NOT fixing the website validation error. It seems like the only time when that is fixed is when their is some sort of update on your case, whether that is an RFE, approval, etc. But, if you really want to know information, you can call the customer service number, get connected with an agent, tell them the situation and say that you have called multiple times and that you demand to speak to a tier 2 agent (because they can give you info on your case). Tip: When/If you are successful getting connected to a tier 2 agent, there is a call back feature where they will call you back when your turn comes (and they DO call back), do that! It is much better, and be prepared to potentially wait for a while.. Sometime the wait is over 2 hours.

I wouldn't exactly demand anything from them.. Ask nicely.. I called the Wednesday before thanksgiving and the wait for a tier 2 operator was only 6 minutes. I have also sat on hold for 2 hours.. it all depends. I would suggest calling the minute they open.


Married March 9, 2013
NOA1 I-130 April 12, 2013

Transferred to TSC Nov 27, 2013
APPROVED March 18, 2014 FINALLY ! ! ! !! 11 MONTHS & 6 LONG DAYS FOR MY NOA2
Case shipped from TSC to NVC March 21, 2014
Rec'd NOA2 hard copy March 22, 2014
Case rec'd & Case Number assigned April 1, 2014
AMAZING !!!
PAID IV and AOS fees online April 5, 2014
Fees show paid/DS 260 avail. /DS260 submitted/AOS&IV pkg sent April 9, 2014
FEDEX delivered @ NVC April 11, 2014
Revised AOS pkg delivered April 15, 2014
AOS & IV rec'd& scanned in @ NVC April 15, 2014
Revised AOS scanned April 18, 2014
AOS checklist for income and IV pkg April 30, 2014 (checklist expected due to Lawyers mistakes)
DS260 accepted April 30, 2014
Checklist for Birth cert/police cert May 1, 2014
AOS accepted May 5, 2014

Birth cert scanned MAY 8, 2014

CASE COMPLETE JUNE 4, 2014 CC letter received via email June 11, 2014

INTERVIEW JULY 15, 2014

Waiver finally FedEx'd to Phoenix Lockbox August 21, 2014

WAIVER APPROVED December 17, 2014

Received Instruction Letter via email December 23, 2014

Final Embassy Appointment January 5, 2015 YAY !

Visa ISSUED January 12, 2015

event.png

event.png







Share this post


Link to post
Share on other sites
 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  
- Back to Top -


Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
×
×
  • Create New...