USCIS hung up on me twice today!

[cinco8 0]

I called USCIS today and got hung up on twice. The first one I think may have been a mistake...he was in mid-sentance. But the 2nd time the lady said, "I can't discuss this futher"...click. #######!!!!

She did tell me that the on-line tracking tool for the USCIS is broken. It has not worked or been updated for months. That makes since because my last "touch" was October 3rd.

I called today (and will call everyday until we get our NOA2) and my tier 2 person sucked. Last week I requested and got a service request. Well the lady today said that person whom created the service request for us did so prematurely. That we were still in the normal processing times. I asked what that time frame was and got the standard 5 months. I explained that 5 months has long passed (we filed 9/23/10). She just said that service request is in but that no one will pay attention to it. Again....#######....what is it for then damn it?! I was told to call back in 11 days. Again..again...#######?! I asked why 11 days? That is an odd number and that would be a Saturday. So she just said, "Oh...I guess it is...then call the newt business day." This is proof she just pulled that number out of the air. I asked why 11....what happens in 11 days. That's when I got the hang up. I mean....this IS MY LIFE. Not just some file on her desk. They won't tell me anything...no good news no bad news nothing....just wait more. We are almost at 7 months...how long does it take?

BTW....do not mention the speed of the California Service Center. That just pissed her off more. But facts are facts lady and ya'll aren't cutting the mustard! Think the VSC is hiring? I want a job that I can treat people like garbage, get all holidays off, and not perform my work in the time designated.

[Afrikan Queen 11]

Please go here and file a complaint. (Go to "Report USCIS Employee Misconduct")

But if you put in service request you'll probably hear something within a couple of weeks.

Edited April 5, 2011 by Joyjoy

[Aeolus7000 1]

Try calling your local Senator(especially one who needs reelected), and ask them to look up your case #, and see what the problem is.

[nutchaya 2]

what if we're all who have to wait in a long ridiculous time put all complaint against them. Will that effect our petition?? Just curious that's all cuz my filed hasn't been touched since 3rd of Dec this ppl are really useless!!! I really feel for you hope you hear something soon, hang in there

[* Kristin * 49]

Oh my goodness; so sorry to hear this! I can't believe it... how awful! :-(

I called USCIS today and got hung up on twice. The first one I think may have been a mistake...he was in mid-sentance. But the 2nd time the lady said, "I can't discuss this futher"...click. #######!!!!

She did tell me that the on-line tracking tool for the USCIS is broken. It has not worked or been updated for months. That makes since because my last "touch" was October 3rd.

I called today (and will call everyday until we get our NOA2) and my tier 2 person sucked. Last week I requested and got a service request. Well the lady today said that person whom created the service request for us did so prematurely. That we were still in the normal processing times. I asked what that time frame was and got the standard 5 months. I explained that 5 months has long passed (we filed 9/23/10). She just said that service request is in but that no one will pay attention to it. Again....#######....what is it for then damn it?! I was told to call back in 11 days. Again..again...#######?! I asked why 11 days? That is an odd number and that would be a Saturday. So she just said, "Oh...I guess it is...then call the newt business day." This is proof she just pulled that number out of the air. I asked why 11....what happens in 11 days. That's when I got the hang up. I mean....this IS MY LIFE. Not just some file on her desk. They won't tell me anything...no good news no bad news nothing....just wait more. We are almost at 7 months...how long does it take?

BTW....do not mention the speed of the California Service Center. That just pissed her off more. But facts are facts lady and ya'll aren't cutting the mustard! Think the VSC is hiring? I want a job that I can treat people like garbage, get all holidays off, and not perform my work in the time designated.

[cinco8 0]

Try calling your local Senator(especially one who needs reelected), and ask them to look up your case #, and see what the problem is.

I did just that. I emailed both my Senators and my US Rep. (he was hard to find...lots of them in TX). I have not received a responce yet. I am just so frustrated. I wish I could at least get common or uniform answers. Everyone I speak with tells me something new or different or they say thing contradictory to what the last person just told me. My life is being held hostage by this people. I mean, this is a profound moment in our lives...we are in love and getting married. But the USCIS is making this to be the worst time of my life....no hyperbole!

I really don't think they know the effect they have on our lives.

[katiemanny 64]

I think VSC is backlogged, they not only slow with K1 applications but with ROC, removing condition on residence applications. Thank Goodness we filed with California.

[katiemanny 64]

I did just that. I emailed both my Senators and my US Rep. (he was hard to find...lots of them in TX). I have not received a responce yet. I am just so frustrated. I wish I could at least get common or uniform answers. Everyone I speak with tells me something new or different or they say thing contradictory to what the last person just told me. My life is being held hostage by this people. I mean, this is a profound moment in our lives...we are in love and getting married. But the USCIS is making this to be the worst time of my life....no hyperbole!

I really don't think they know the effect they have on our lives.

If you think its though now, wait until you have to flight to the interview at the US Consulate, this is the most stressful day you will ever experienced. USCIS is just a little dose of stress. The bad guys are in the US Consulate in Turkey. I would highly recommend you to load yourself with evidence in the meantime.

Your case is beyond processing time so you should be persistence until approved.

Edited April 5, 2011 by katiemanny

[cinco8 0]

If you think its though now, wait until you have to flight to the interview at the US Consulate, this is the most stressful day you will ever experienced. USCIS is just a little dose of stress. The bad guys are in the US Consulate in Turkey. I would highly recommend you to load yourself with evidence in the meantime.

Your case is beyond processing time so you should be persistence until approved.

This is my fiancee's 3 visa interview at the Turkish Consulate (she had a J-1 and a travel visa). So this is old hat for her. We have ample documentation. I am not worried at all about our interview. I have no doubt we will get the visa....its just the waiting. Then we have to deal with "those people" on the other end of the USCIS phone number. The punishment of the combination of the 2 is cruel...just not unusual :-/

[irvinej 0]

I called USCIS today and got hung up on twice. The first one I think may have been a mistake...he was in mid-sentance. But the 2nd time the lady said, "I can't discuss this futher"...click. #######!!!!

I also got nowhere fast with the customer service reps on the phone. I agree with the other advice here to call your Senator or member of congress. I called them for the first time this morning and got results in just a few hours.

Edited April 5, 2011 by irvinej

[LoriT 16]

First off... I am at the CSC, so I won't complain too much at being 160 days. But when I called last Friday they also told me to call back in 11 days!! Wonder if that is their script number to give everyone. I'm sorry for all you are going through. I hope things progress quickly.

[Mariye & Ky 172]

If you think its though now, wait until you have to flight to the interview at the US Consulate, this is the most stressful day you will ever experienced. USCIS is just a little dose of stress. The bad guys are in the US Consulate in Turkey. I would highly recommend you to load yourself with evidence in the meantime.

Your case is beyond processing time so you should be persistence until approved.

Where did you hear that the US Consulate (Ankara) are the bad guys? Curious as we just had an approval in the AmeriTurk Forum this week and by the review it was seemingly painless.

[Mariye & Ky 172]

I called USCIS today and got hung up on twice. The first one I think may have been a mistake...he was in mid-sentance. But the 2nd time the lady said, "I can't discuss this futher"...click. #######!!!!

She did tell me that the on-line tracking tool for the USCIS is broken. It has not worked or been updated for months. That makes since because my last "touch" was October 3rd.

I called today (and will call everyday until we get our NOA2) and my tier 2 person sucked. Last week I requested and got a service request. Well the lady today said that person whom created the service request for us did so prematurely. That we were still in the normal processing times. I asked what that time frame was and got the standard 5 months. I explained that 5 months has long passed (we filed 9/23/10). She just said that service request is in but that no one will pay attention to it. Again....#######....what is it for then damn it?! I was told to call back in 11 days. Again..again...#######?! I asked why 11 days? That is an odd number and that would be a Saturday. So she just said, "Oh...I guess it is...then call the newt business day." This is proof she just pulled that number out of the air. I asked why 11....what happens in 11 days. That's when I got the hang up. I mean....this IS MY LIFE. Not just some file on her desk. They won't tell me anything...no good news no bad news nothing....just wait more. We are almost at 7 months...how long does it take?

BTW....do not mention the speed of the California Service Center. That just pissed her off more. But facts are facts lady and ya'll aren't cutting the mustard! Think the VSC is hiring? I want a job that I can treat people like garbage, get all holidays off, and not perform my work in the time designated.

Hey Cinco, I'm sorry for this long wait you both are experiencing. I'm not understanding the 11 day call back thing at all. Wish you both good luck and hope to hear good news from you soon!

Mari

[KiwiBird 132]

And what service center are you at? You have Texas listed, but Texas doesn't process I-129F petitions. Vermont, right?

[Patrick&Chloe 7]

Wow! USCIS SUCKS! I actually had a bit of a chuckle reading your post, granted how long your case is taking and the way they are treating you is terrible! GOOD LUCK! P.S wanna get me a job there too! no deadlines would be GREAT!