Spouse entered country 7 months ago and still no green card

[H&H. 189]

So my wife entered USA from Pakistan in June 2018. Pakistan embassy does not use visa packets any more so she did not have one. I talked to USCIS and in November 2018 they said "The Texas Service Center has not received your Department of State issued Immigration Visa Packet which should have been submitted by the Port of Entry (POE) when you entered the United States. The Texas Service Center will require a completed Lost Visa Packet in order to process your permanent resident card. In order to get the packet completed you must visit your local USCIS District Office."

 

I went to local USCIS office and did this step in November 2018 and still no update. Today I used online tool to get update and they said "USCIS records indicate that we are awaiting your response to our Request for Evidence (RFE) on this case. Your case is currently in suspense or on hold until we receive your response." 

 

I'm confused since getting different answers and not sure what the issue is. What should I do? Should I tell them there's no such packet so not sure what the issue is? 

[Lil bear 3,831]

1 minute ago, H&H. said:

So my wife entered USA from Pakistan in June 2018. Pakistan embassy does not use visa packets any more so she did not have one. I talked to USCIS and in November 2018 they said "The Texas Service Center has not received your Department of State issued Immigration Visa Packet which should have been submitted by the Port of Entry (POE) when you entered the United States. The Texas Service Center will require a completed Lost Visa Packet in order to process your permanent resident card. In order to get the packet completed you must visit your local USCIS District Office."

 

I went to local USCIS office and did this step in November 2018 and still no update. Today I used online tool to get update and they said "USCIS records indicate that we are awaiting your response to our Request for Evidence (RFE) on this case. Your case is currently in suspense or on hold until we receive your response." 

 

I'm confused since getting different answers and not sure what the issue is. What should I do? Should I tell them there's no such packet so not sure what the issue is? 

Contact the office of one of your Senators and speak to the liaison officer who assists residents with govt dept..  eg uscis.. issues. There is a form to fill out and an authority to release information form as well. 

Try another Infopass just to keep yourself on their radar 

This is their problem to fix but unfortunately it becomes your problem too. 

At the info pass request another I551 stamp in the passport to keep that current 

[H&H. 189]

16 hours ago, Lil bear said:

Contact the office of one of your Senators and speak to the liaison officer who assists residents with govt dept..  eg uscis.. issues. There is a form to fill out and an authority to release information form as well. 

Try another Infopass just to keep yourself on their radar 

 This is their problem to fix but unfortunately it becomes your problem too. 

 At the info pass request another I551 stamp in the passport to keep that current 

thanks for the response. i spoke to immigration officer yesterday who said theres no rfe so not sure why we sent that message online yesterday. he said theres a different packet the immigration officer should've submitted but they didnt. he said texas service center looked up the case number in december so they think they are working on it but not sure. he said just to wait till june when 1 year has passed and then see. if you dont get it till june they can do some extension. my wife is worried that something will happen and she may have to leave. also theres no proof that i went to local uscis office in november 2018 and gave them all the docs so that doesnt help even though i specifically asked the girl if i get receipt or proof i came here and gave you this stuff and she said just to use the existing receipt number to track. 

[Lil bear 3,831]

14 minutes ago, H&H. said:

thanks for the response. i spoke to immigration officer yesterday who said theres no rfe so not sure why we sent that message online yesterday. he said theres a different packet the immigration officer should've submitted but they didnt. he said texas service center looked up the case number in december so they think they are working on it but not sure. he said just to wait till june when 1 year has passed and then see. if you dont get it till june they can do some extension. my wife is worried that something will happen and she may have to leave. also theres no proof that i went to local uscis office in november 2018 and gave them all the docs so that doesnt help even though i specifically asked the girl if i get receipt or proof i came here and gave you this stuff and she said just to use the existing receipt number to track. 

She is legal here as an LPR It is just the physical card that is pending. I would still be contacting the senator and requesting their assistance now. It will not make things any slower and can often make the USCIS more responsive 

[H&H. 189]

28 minutes ago, Lil bear said:

She is legal here as an LPR It is just the physical card that is pending. I would still be contacting the senator and requesting their assistance now. It will not make things any slower and can often make the USCIS more responsive 

thanks for the response. i found my local congressman and emailed them. they mention on their website to contact them if you have immigration issue and are not happy with whats going on so lets see. 

[milimelo 4,194]

Don’t forget to complete release of information form. Without that they can’t inquire on your wife’s behalf. 

[H&H. 189]

1 minute ago, milimelo said:

Don’t forget to complete release of information form. Without that they can’t inquire on your wife’s behalf. 

good point. they posted below on their site which means i contact them and they will get back and get confirmation before proceeding further...

 

If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.

This type of request is a multi-step process. Please complete as many fields in the form below as possible, required fields are noted. You will be contacted by staff in my office before we can inquire into your case. 

Please Note: The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case. We will ask for your signature to proceed with this type of request.

[Ryan H 3,790]

Moved from IR-1/CR-1 Progress Reports to General Immigration-Related Discussion.

[ahm12 83]

I have the same problem. Did your wife came through abu dhabi airport ?