URGENT!! DHL opened DO NOT OPEN envelope with VISA information

[NikLR 13,220]

On my visa envelope (do no open one) there is a paper attached to it on the top. This has the summary of my profile. It has got my Mother's last name as first name. Is that a big issue ? My father's first name is correct though.

It would probably be a good idea to start your own thread.

Amber I hope that you two can get it sorted out. I totally agree that it's completely ridiculous for them to have opened ANYTHING, let alone go into two envelopes. Someone needs to be fired.

[amberlynnloves 125]

I am pretty sure we can get it fixed by going there. Which is just a pain in the neck. Considering I was supposed to be driving home to Michigan on Saturday. But what can you do? I'm just glad we figured this out while I am still in Canada visiting for the holiday. My fiance doesn't drive so it would have been more of a hassle. So I guess for that I am thankful. But it still is unnecessary. We should have been ready to go. Luckily he wasn't planning on coming home with me this trip either. POE is the end of December. But I do want to go home knowing all we have left to do is pack his stuff and drive home to America.

On a side note, I am going back to DHL after 3 when someone else is there that isn't 85 years old. The guy that opened it was 85 years old and had no idea what he was doing. That is 85 years of life experience to know what you DO NOT OPEN OTHER PEOPLE'S MAIL! So frustrated. I called DHL Canada and what do they tell me to do to file a complaint? Write an email! This is ridiculous. There has to be someone that I can at least talk to? Nope. It is too much to talk ask that I just want someone to talk to on the phone to fix it. UGH!!!

[JensJrny2Ray 367]

I am pretty sure we can get it fixed by going there. Which is just a pain in the neck. Considering I was supposed to be driving home to Michigan on Saturday. But what can you do? I'm just glad we figured this out while I am still in Canada visiting for the holiday. My fiance doesn't drive so it would have been more of a hassle. So I guess for that I am thankful. But it still is unnecessary. We should have been ready to go. Luckily he wasn't planning on coming home with me this trip either. POE is the end of December. But I do want to go home knowing all we have left to do is pack his stuff and drive home to America.

On a side note, I am going back to DHL after 3 when someone else is there that isn't 85 years old. The guy that opened it was 85 years old and had no idea what he was doing. That is 85 years of life experience to know what you DO NOT OPEN OTHER PEOPLE'S MAIL! So frustrated. I called DHL Canada and what do they tell me to do to file a complaint? Write an email! This is ridiculous. There has to be someone that I can at least talk to? Nope. It is too much to talk ask that I just want someone to talk to on the phone to fix it. UGH!!!

If you call DHL again, tell them you're planning on pressing charges...that should move you up the command chain I would think. This "mistake" at the very least is going to cost them a few hundred dollars for fuel and hotels/meals. I think George should start putting in his retirement papers ASAP.

[amberlynnloves 125]

I agree they will be paying a few hundred dollars for fuel and such. I cannot believe this. I am just.....stunned almost. But our entire process has been almost flawless. I guess something had to go wrong somewhere.

[jaycali 415]

I agree they will be paying a few hundred dollars for fuel and such. I cannot believe this. I am just.....stunned almost. But our entire process has been almost flawless. I guess something had to go wrong somewhere.

Would be a shame if it didn't

[moemac59 192]

I agree they will be paying a few hundred dollars for fuel and such. I cannot believe this. I am just.....stunned almost. But our entire process has been almost flawless. I guess something had to go wrong somewhere.

Amber so sorry that you are going thru this. Hope everything works out in Montreal.

[The Mean Lady 604]

I am pretty sure we can get it fixed by going there. Which is just a pain in the neck. Considering I was supposed to be driving home to Michigan on Saturday. But what can you do? I'm just glad we figured this out while I am still in Canada visiting for the holiday. My fiance doesn't drive so it would have been more of a hassle. So I guess for that I am thankful. But it still is unnecessary. We should have been ready to go. Luckily he wasn't planning on coming home with me this trip either. POE is the end of December. But I do want to go home knowing all we have left to do is pack his stuff and drive home to America.

On a side note, I am going back to DHL after 3 when someone else is there that isn't 85 years old. The guy that opened it was 85 years old and had no idea what he was doing. That is 85 years of life experience to know what you DO NOT OPEN OTHER PEOPLE'S MAIL! So frustrated. I called DHL Canada and what do they tell me to do to file a complaint? Write an email! This is ridiculous. There has to be someone that I can at least talk to? Nope. It is too much to talk ask that I just want someone to talk to on the phone to fix it. UGH!!!

I didn't see this before.

I'll admit, I was wondering why you were freaking out now when you're not POEing for a month lol.

My husband doesn't drive either so I can completely relate.

Now, how was your drive last night and did you get into the embassy this morning?!

[Rebecca Jo 1,962]

Were they open for business?

[Flames9_RN 358]

Were they open for business?

http://canada.usembassy.gov/about-us/holidays.html they would be open!! Prob at a reduced level, as some take holidays.

[amberlynnloves 125]

We did not end up having to go to Montreal. This morning I received an email from the embassy saying that we need to bring it back to the DHL/Loomis office, send it back they will reseal it and Loomis it back to us. So it is on it's way to Montreal without having to drive there!

[VanessaTony 3,567]

We did not end up having to go to Montreal. This morning I received an email from the embassy saying that we need to bring it back to the DHL/Loomis office, send it back they will reseal it and Loomis it back to us. So it is on it's way to Montreal without having to drive there!

Excellent! did they tell you how long it would take? Did you go to DHL about making the complaint?

[The Mean Lady 604]

Yay! So glad you didn't have to make that drive!

[amberlynnloves 125]

They did not mention how long it will take but I won't be making a complaint to DHL until we get it back and everything is fine. After that, they will be hearing from me.

[The Mean Lady 604]

They did not mention how long it will take but I won't be making a complaint to DHL until we get it back and everything is fine. After that, they will be hearing from me.

Yeah god forbid they do it again!

[moemac59 192]

Yay! So glad you didn't have to make that drive!

Ditto!!