Well said. Reaching out to EMMA is very discouraging and it is very hurtful activity. They have (almost all the time) no useful information and they give the blanket answer. Say for example, the RFE response received and usually it is getting approved within 3 days, when I asked they said, it will take 60 days, but it is done in 5 days. When you do not have any fun, you can chat with Emma. Especially to find out when to ask, you can check in the site itself. VERY VERY RARE you get useful information. Based on my analysis, the I-130 takes about a year to approve now..Potomac is taking upto 14 months. There are some cases gets done way before that, but not sure what is the factor triggering the approval. I wish and pray every gets approval ASAP