"The Immigrant Visa case number provided is not ready to schedule an appointment. If you have not received an appointment letter/email from the National Visa Center (NVC), you can check the status of your IV case at http://travel.state.gov/content/visas/english/immigrate/nvc.html.
If you have received an appointment letter/email from the NVC or an instruction letter/email from the Consular Section directing you to this website to schedule an appointment, please make sure to correctly enter your IV case number.
If you continue to receive this message, please send an email to the CSRA support weeac_contactus+gb+ivcasenumber+en@visaops.net with the following information:
- Email Subject line must read Case number not ready to schedule
- Applicant s complete name
- Applicant s date of birth
- Scanned copy of the National Visa Center (NVC) or Kentucky Consular Center (KCC) appointment letter/email or the appointment instructions letter/email received from the Consular Section.
Emails to the CSRA support will be responded to within 3-4 business days. Do not send multiple emails because this will delay the response to your inquiry."