Green Card replacement

[BasmaHicham 34]

Greeting All,

my husband entered the states on 11/11/20 one month short from our 2 year anniversary. few months later he received a 10 year green card, we knew its wrong so we filed I90 to replace it. last august uscis called him to the local office for finger prints. up to this point everything was fine, and while we are waiting for the green card we bought a house and moved so i made sure I changed the adress on USCIS website, thats 3 months ago and he has been receiving mail all this time. today we received an email that his card was destroyed because the post office said its undeliverable! I doubled checked the adress I provided previously and its correct. I chatted with real person on ask Emma, the person did confirm that the adress is correct so he said he will put me in the scheduling to get a passport stamp and we should receive a call and he provided a number for us to keep. what else I should do? I am just afraid they will make us pay for the replacement and its not our fault. please advice.

Thank you

Basma

[Crazy Cat 41,975]

Sadly, I suspect you might have to submit another I-90.  I don't think you have to pay the fee.  You could mark the item below:

 

[BasmaHicham 34]

11 minutes ago, Crazy Cat said:

Sadly, I suspect you might have to submit another I-90.  I don't think you have to pay the fee.  You could mark the item below:

 

Thank you. I just received a call from an immigration officer, she didnt want to talk to me because its my husband card. I explained that he is in class now and his english is not that good, she said thats ok and will call his number back when he get out of class. I plan to meet with him during the call so we understand excatly what she say. do you think we should wait for her call first then file the I90?

[arken 4,197]

1 hour ago, BasmaHicham said:

Thank you. I just received a call from an immigration officer, she didnt want to talk to me because its my husband card. I explained that he is in class now and his english is not that good, she said thats ok and will call his number back when he get out of class. I plan to meet with him during the call so we understand excatly what she say. do you think we should wait for her call first then file the I90?

Call first since it doesn't matter if i90 is filed today or later. Ask for infopass appointment for passport stamp. 
 

Yes they want the main person with you. If you think your spouse may not be able to communicate well with them, you can tell them he is there with you but he doesn't speak english well and so you will be speaking on his behalf. They will ask one question to him like "do you allow your spouse to represent you?", you act like translating in his language and all he needs to say is "YES yes". Then they will talk to you.

Edited November 5, 2021 by arken

[BasmaHicham 34]

3 minutes ago, arken said:

Call first since it doesn't matter if i90 is filed today or later. Ask for infopass appointment for passport stamp. 
 

Yes they want the main person with you. If you think you spouse may not be able to communicate well with them, you can tell them he is there with you but he doesn't speak english well and so you will be speaking on his behalf. They will ask one question like "do you allow your spouse to represent you?", all he needs to say is "YES". Then they will talk to you.

Thank you Arken. the officer said will call in an hour and I am planning to meet my husband during the call. hopefully she call during the time she said she will as I am at work and can't take the rest of the day off. do you think there is a chance she will solve the problem during that call and therfore they will send him his card?

Edited November 5, 2021 by BasmaHicham