Submitting additional documents to embassy using DX?

[BrandanJ66 0]

Hi, first time user of this forum,

 

I had my visa interview on the 9th of September and was told I need to submit one additional original document. I was told I would receive an email with all the information in, however I still have not received it. I contacted the courier service DX and they informed me that I need a barcode from the embassy to submit documents. I then tried to contact immigrant visa services at the embassy but it seems I am unable to speak to a human, just a robot referring me to web pages, sent emails to three different relevant addresses I found but still no reply. 

Can anyone advise?

Thanks for your time. 

[Wuozopo 4,285]

2 hours ago, BrandanJ66 said:

Hi, first time user of this forum,

 

I had my visa interview on the 9th of September and was told I need to submit one additional original document. I was told I would receive an email with all the information in, however I still have not received it. I contacted the courier service DX and they informed me that I need a barcode from the embassy to submit documents. I then tried to contact immigrant visa services at the embassy but it seems I am unable to speak to a human, just a robot referring me to web pages, sent emails to three different relevant addresses I found but still no reply. 

This is what the embassy website says in their FAQs

I've had my interview, I was asked to submit some missing documents, how do I do that?

If you have been asked to submit your passport or any additional documents, you should log on to your account via https://ais.usvisa-info.com/en-gb and print off a Courier-in Receipt.

 

Contacting the London embassy is by their contact form on their website

https://uk.usembassy.gov/visas/iv-contact_form/

 

[TBoneTX 43,057]

Thread is moved from the K-3 Process forum to the UK regional forum.

[MK1 5]

On 9/21/2021 at 4:26 PM, BrandanJ66 said:

Hi, first time user of this forum,

 

I had my visa interview on the 9th of September and was told I need to submit one additional original document. I was told I would receive an email with all the information in, however I still have not received it. I contacted the courier service DX and they informed me that I need a barcode from the embassy to submit documents. I then tried to contact immigrant visa services at the embassy but it seems I am unable to speak to a human, just a robot referring me to web pages, sent emails to three different relevant addresses I found but still no reply. 

Can anyone advise?

Thanks for your time. 

Hiya,

 

I would maybe try and use the enquiry form on the website to ask them what you need to do. Also, If they gave you a green form it has an email address on the top of it so you could try emailing that address and see what they say.

Good luck