60 days since approval no word from NVC

[lady3jane 39]

37 minutes ago, S Brennan said:

Yes, we filled service request at both places, we also filed a service request with our senator to try to figure out what to do. The USCIS keeps telling us to call NVC and the NVC tells us to stop calling. Seems like neither of them have our paperwork. 30 days after our first service request with USCIS would take us to September 13th, so I guess we have to wait some more. We filed early october last year. Unbelievable.

Hello,

 

We know how frustrating all this is and how taxing it can be on a couple who are already separated. 

One more thing, we track updates via the USCIS account. I'd suggest doing that as well if you haven't already. For a week our case wasn't assigned to any officer, then on August 16th, we got the update it was assigned to an officer, then on August 22nd, it assigned to an officer, ** again. I don't know what to make any of this. But if it isn't sorted out by the end of grace period, I think we can be transferred to a Tier-2 without much further hassle. 

 

Good luck! Let's keep each other updated.

 

 

Edited August 23, 2019 by lady3jane

[S Brennan 20]

5 minutes ago, lady3jane said:

Hello,

 

We know how frustrating all this is and how taxing it can be on a couple who are already separated. 

One more thing, we track updates via the USCIS account. I'd suggest doing that as well if you haven't already. For a week our case wasn't assigned to any officer, then on August 16th, we got the update it was assigned to an officer, then on August 22nd, it assigned to an officer, ** again. I don't know what to make any of this. But if it isn't sorted out by the end of grace period, I think we can be transferred to a Tier-2 without much further hussle. 

 

Good luck! Let's keep each other updated.

 

 

On my USCIS account, it only says our case was received october 18th 2018, nothing else.

[Mono90 27]

It will update eventually, minds just got updated lastnight after they had a maintenance 

[lady3jane 39]

2 minutes ago, S Brennan said:

On my USCIS account, it only says our case was received october 18th 2018, nothing else.

You have to login or register an account, then click on the USCIS receipt number, then you will see more information. Like the service request you put with a tier-1, so on and so forth. Are you sure you are logged in? I don't mean the lookup case number function , which does not require credentials other than receipt number.

[lady3jane 39]

2 minutes ago, Mono90 said:

It will update eventually, minds just got updated lastnight after they had a maintenance 

I see the request I put with a tier 1 and all other info, although they change things around, too, I notice.  Such as the info last night was different than what i see today, so maintenance might be it. Who knows at this point? 

[S Brennan 20]

3 minutes ago, lady3jane said:

You have to login or register an account, then click on the USCIS receipt number, then you will see more information. Like the service request you put with a tier-1, so on and so forth. Are you sure you are logged in? I don't mean the lookup case number function , which does not require credentials other than receipt number.

Hmm, maybe I'm just not savvy, but I do have an account that I sign into to go to USCIS website, it takes me to a page that says "Your Cases" and I click my receipt number, it unrolls, and the only thing showed is that it was received October 18th 2018

[lady3jane 39]

11 minutes ago, S Brennan said:

Hmm, maybe I'm just not savvy, but I do have an account that I sign into to go to USCIS website, it takes me to a page that says "Your Cases" and I click my receipt number, it unrolls, and the only thing showed is that it was received October 18th 2018

Yes, that's exactly what I meant. I was just making sure we weren't talking about the case status lookup online tool. That is strange, after we put a service request with a tier-1 on August 8th, I could see that on case history, first  as "not currently assigned to any officer" , then on August16th, "assigned to an officer for response" then on August 22nd, "assigned to an officer for response"  yet again.

I am not sure if  our  case moved to someone else's desk or if there is an office gnome switching things around just for the kicks.

 I guess nothing USCIS does have any rhyme or reason that is discernible to us mortals.  But i'd say if you have put a service request, shouldn't it have appeared at least on your case history? Then again, what do I know? 

 

I think you/your petitioner should call in a few days,explaining the situation, citing irregularities and the  processing times to get to a tier-2 rep. Being courteous is key as far as I understand as it is the sole discretion of tier-1 reps to connect you to those, who can actually get things done.

 

 

 

Edited August 23, 2019 by lady3jane

[realmadrid23 18]

On 8/21/2019 at 1:15 PM, Kartinee23 said:

Petition approved Dec 12 2018

case number Feb 16 2019

over 60 days for us

Thankyou, so basically it takes more than 4 to 6 weeks.

[lady3jane 39]

14 minutes ago, S Brennan said:

Hmm, maybe I'm just not savvy, but I do have an account that I sign into to go to USCIS website, it takes me to a page that says "Your Cases" and I click my receipt number, it unrolls, and the only thing showed is that it was received October 18th 2018

 

Also, did USCIS tier-1 rep give you any confirmation number for your service request? It shows up with that confirmation number on our account.

[lady3jane 39]

On 8/23/2019 at 3:22 PM, S Brennan said:

Hmm, maybe I'm just not savvy, but I do have an account that I sign into to go to USCIS website, it takes me to a page that says "Your Cases" and I click my receipt number, it unrolls, and the only thing showed is that it was received October 18th 2018

Hi, 

 

Any updates?

 

We called USCIS multiple times, trying to reach a Tier-2. Aftera few more contradicting accounts and another service request that we didn't ask for, and a whole another  day of waiting for a tier-2 call that never materialized, my husband calls one more only to be told that we have to wait for a decision until September 12 for the first service request the tier-1 rep put on August 8th. A big zero after weeks of struggling on the phone. I highly doubt anything will happen September 12th.

 

Everyone suggests  involving the senator's office. However, we  have no idea how quick that would be, either. Another route seems to be contacting the processing centers for inquiry and put a service request to the Ombudsman's office. but that requires exhausting a two step email inquiry first: https://www.dhs.gov/cis-ombudsman-update-getting-most-out-your-call-uscis-national-customer-service-center

 

I hope there is progress on your end.

 

 

[S Brennan 20]

1 hour ago, lady3jane said:

Hi, 

 

Any updates?

 

We called USCIS multiple times, trying to reach a Tier-2. Aftera few more contradicting accounts and another service request that we didn't ask for, and a whole another  day of waiting for a tier-2 call that never materialized, my husband calls one more only to be told that we have to wait for a decision until September 12 for the first service request the tier-1 rep put on August 8th. A big zero after weeks of struggling on the phone. I highly doubt anything will happen September 12th.

 

Everyone suggests  involving the senator's office. However, we  have no idea how quick that would be, either. Another route seems to be contacting the processing centers for inquiry and put a service request to the Ombudsman's office. but that requires exhausting a two step email inquiry first: https://www.dhs.gov/cis-ombudsman-update-getting-most-out-your-call-uscis-national-customer-service-center

 

I hope there is progress on your end.

 

 

Monday we got the answer to our service request in the mail, essentially, they still haven't made a decision whether to send it to NVC or the record center which I forget the accronym for right now, even though when we were approve May 24th, they said our petition was already sent to NVC.

 

The agent on the phone told us we needed to file a 1-824 which is essentially a request from you to the USCIS to tell them to forward your  case to NVC, and the filing fee for that one is 485$ which we don't have.

 

We're gonna call again today to see if there is any other option for us, honestly, it's looking pretty bleak at this time, especially since NVC since to take months to schedule interviews at the Montreal embassy, I don't think I can take another year of paperwork, on top of that, I feel like our paperwork is gonna expire soon? We filed October 13th 2018.

[S Brennan 20]

On 8/23/2019 at 8:18 AM, lady3jane said:

You have to login or register an account, then click on the USCIS receipt number, then you will see more information. Like the service request you put with a tier-1, so on and so forth. Are you sure you are logged in? I don't mean the lookup case number function , which does not require credentials other than receipt number.

Oh yeah, and I keep bringing up the fact that our online account shows nothing and the reps on the phone keep telling me the online status of the case is of no importance and that it updates randomely and that it doesn't matter that it is blank.

 

...Then they sign off the phone call with their spiel about using online service before calling. Lol, I feel like we're experience a Kafka novel in real time.

[lady3jane 39]

11 minutes ago, S Brennan said:

Oh yeah, and I keep bringing up the fact that our online account shows nothing and the reps on the phone keep telling me the online status of the case is of no importance and that it updates randomely and that it doesn't matter that it is blank.

 

...Then they sign off the phone call with their spiel about using online service before calling. Lol, I feel like we're experience a Kafka novel in real time.

Oh, yeah. It is Kafka's Trial. No doubt. Where did that I-824  form thing come from? If you were approved andtheyb  told they sent the case, what is that they are deciding now?  I am baffled tbh. What is that other agency? Department of State?

Any news from senator's office? We are planning to file a request with Schumer's office. Since the customer service only made things more worse.

[S Brennan 20]

2 minutes ago, lady3jane said:

Oh, yeah. It is Kafka's Trial. No doubt. Where did that I-824  form thing come from? If you were approved andtheyb  told they sent the case, what is that they are deciding now?  I am baffled tbh. What is that other agency? Department of State?

Any news from senator's office? We are planning to file a request with Schumer's office. Since the customer service only made things more worse.

 

Lmao seriously who knows at this point. I am both exasperated and amused - I mean, we have to pay 485$ to have USCIS send our petition to NVC when they do it for free all day every day ? Intreresting. Also, that other form takes 3-6 months to process. L O L !

 

We filed with Schumer's office and our representative for Putnam County, so far, nothing, we're writing an email to them today to essentially ask them if they can tell USCIS to forward our petition to NVC for us.

 

There is also a townhall today in NY about the new immigration rules and how it affects working class green card applicants, so we're going to that. The more information the better ! We do wonder if our paperwork is locked down because of it.

[lady3jane 39]

18 minutes ago, S Brennan said:

Monday we got the answer to our service request in the mail, essentially, they still haven't made a decision whether to send it to NVC or the record center which I forget the accronym for right now, even though when we were approve May 24th, they said our petition was already sent to NVC.

 

The agent on the phone told us we needed to file a 1-824 which is essentially a request from you to the USCIS to tell them to forward your  case to NVC, and the filing fee for that one is 485$ which we don't have.

 

We're gonna call again today to see if there is any other option for us, honestly, it's looking pretty bleak at this time, especially since NVC since to take months to schedule interviews at the Montreal embassy, I don't think I can take another year of paperwork, on top of that, I feel like our paperwork is gonna expire soon? We filed October 13th 2018.

That form is for a lost approval letter NOA2 that you receive from USCIS. They went beyond formal processing times to forward your case to NVC. You did NOT lose your NOA2.  Absolutely wrong information. I am pretty sure about that.  So no, you should totally ignore those tier-1s , they are contractors. Not even trying to request for a tier-2 worked in our case. We have a right to ask for a supervisor. I srongly recommend doing that and keep pushing the senator's office.

 

Also, I have to revise, that link I have referred you to. Those email inquiry addresses are now defunct. see: https://www.ilrc.org/sites/default/files/resources/july_3_revised-cases_with_uscis_and_dhs-june_2019-pg-dg-final.pdf

They say in multiple resources that  involving senator's office is still one of the best bets.