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USPS mis-delivered my green card, USCIS won't give me temporary I-551 stamp because of incorrect reason for lost card

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Summarizing the chain of events:
- Passed our AOS interview, green card was approved and issued. 
- Green card was mailed out BUT mis-delivered by USPS (I did file a case, postmaster admitted they were at fault, wrote a letter for me to provide USCIS - but that is useless and does absolutely NOTHING - USCIS does not want to even see or read the letter)
- We filled out the I-90 application to replace green card - filed as "never received"
- Got appointment to re-do biometrics, went to biometrics appointment, after it was done they say it'll take up to 1 year to get my replacement card in the mail
- We made important travel plans abroad for August, we are told we need to get a temporary I-551 stamp  
- After 6 phone calls with USCIS, finally got an infopass appointment for I-551 stamp

- At the infopass appointment, USCIS officer said she cannot give me the I-551 stamp because we filed as "card never received" instead of "lost/stolen". She said we needed to file as "lost/stolen". She said according to the USPS tracking status, it says "delivered". Even though it was delivered to the wrong address, USCIS does not care. She said that is between me and US Post Office. 
She says we need to refile the I-90 with the reason of "lost/stolen card", do the biometrics again (will be my 3rd!!), make an infopass appointment, then they will give me the I-551 stamp.
She said my green card would have never been approved and I would never get it in a year because of incorrect reasoning. 


We had no choice but to take her information - went home, immediately tried to refile the I-90, but of course we cannot do that because this is still an ongoing case and case is not closed - and you cannot start a new one. 

We are completely stumped, lost, and stuck - was the lady at the infopass giving us the correct information?


If our I-90 was incorrectly filed, how come we were even allowed to get to the biometrics stage?

Why did the people at biometrics say I'll get my green card in up to a year's time? 
If I hadn't needed to get the I-551 stamp, would I have never known and just waited stupidly for a year only to find out the case isn't going anywhere?

Has anyone experienced a similar scenario that could point us to the next step?

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Have you tried tracking your card with a Postal office Supervisor or the Postmaster General? In most cases, cards that get delivered to wrong addresses normally get returned to USCIS.

It's probably sitting in your neighbor's mailbox......

Edited by Amadia


GOT MARRIED: 3-APR-2015 :wub:

HUSBAND FILED I-130: 29-MAY-2015



I-751 FILER   
10-YR GREEN CARDS RECEIVED 21-JUN-2019 :dance: 
image.png.829e15e75ad360bba86f8cf7fc5cfea8.png  DECEMBER 2019 FILERS

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I would go through the office of one of your congressional representatives and try to get one of their immigration liaisons to help. 


It's beyond bullshit that their screw-up now becomes your problem through absolutely no fault of your own. 

Edited by Hypnos

Widow/er AoS Guide | Have AoS questions? Read (some) answers here



Day 0 (4/23/12) Petitions mailed (I-360, I-485, I-765)
2 (4/25/12) Petitions delivered to Chicago Lockbox
11 (5/3/12) Received 3 paper NOAs
13 (5/5/12) Received biometrics appointment for 5/23
15 (5/7/12) Did an unpleasant walk-in biometrics in Fort Worth, TX
45 (6/7/12) Received email & text notification of an interview on 7/10
67 (6/29/12) EAD production ordered
77 (7/9/12) Received EAD
78 (7/10/12) Interview
100 (8/1/12) I-485 transferred to Vermont Service Centre
143 (9/13/12) Contacted DHS Ombudsman
268 (1/16/13) I-360, I-485 consolidated and transferred to Dallas
299 (2/16/13) Received second interview letter for 3/8
319 (3/8/13) Approved at interview
345 (4/3/13) I-360, I-485 formally approved; green card production ordered
353 (4/11/13) Received green card



Day 0 (1/3/18) N-400 filed online

Day 6 (1/9/18) Walk-in biometrics in Fort Worth, TX

Day 341 (12/10/18) Interview was scheduled for 1/14/19

Day 376 (1/14/19) Interview

Day 385 (1/23/19) Denied

Day 400 (2/7/19) Denial revoked; N-400 approved; oath ceremony set for 2/14/19

Day 407 (2/14/19) Oath ceremony in Dallas, TX

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3 minutes ago, Amadia said:

Have you tried tracking your card with a Postal office Supervisor or the Postmaster General? In most cases, cards that get delivered to wrong addresses normally get returned to USCIS.

It's probably sitting in your neighbor's mailbox......

We waited, and tried all that. It has been 7 months already. We kept calling USCIS to see if the card was returned but it was not. USPS investigated it and said it was their mistake because the temporary holiday postal workers mis-delivered it. The card actually arrived right before Christmas 2018, just not at our mailbox. 
Even if we found the card now it wouldn't be valid because I had to go in for a re-do of the biometrics - so that card is outdated and invalid anyways.  

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Filed: AOS (apr) Country: Thailand

Worst case scenario, and it would be a nightmare kinda. You obviously have status, all the card does is gives you something to show around. Travel where you need to go and play dumb and get to the US embassy in the country you visit to get a travel foil to come back. Probably cost about 500.00 to do, and they will probably berate you pretty good, but I would think they would have to give you a foil to get back into the US as you are a permanent resident. Research this a little more, as I have only seen US citizens get travel foils, but I am pretty sure you can get one as an LPR. I have attached a link below. A little extreme, but an option. Guess it depends on how important your trip is to you.



Edited by Loren Y

Here on a K1? Need married and a Certificate in hand within a few hours? I'm here to help. Come to Vegas and I'll marry you Vegas style!!   Visa Journey members are always FREE for my services. I know the costs involved in this whole game of immigration, and if I can save you some money I will!




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Get with the senator for your district in Washington, D.C. They have people that can help. Ours helped us greatly with i90 issues.



Service Center : California Service Center on 2014-03-17Consulate : London, United KingdomI-129F Sent : 2014-03-10I-129F NOA1 : 2014-03-14I-129F NOA2 : 2014-04-07NVC Received :4/21/2014NVC Left :4/23/2014Consulate Received :2014-04-29Packet 3 Received :2014-05-01Packet 3 Sent :2014-05-01Medical Complete: 2014-05-07Packet 4 Received :2014-5-31Interview Date :2014-06-06Visa Issued: 2014-06-10Visa Package Received: 2014-06-13Arrival at POE Seattle: 2014-6-13

Married 07/07/2014

AOS Timeline
AOS package mailed 08/08/2014 (Chicago Lockbox)
NOA date 8/13/2014
Biometrics done 09/14/2014
INTERVIEW DATE!!!! 10/31/2014
Approval e-mail 10/31/2014
Card production e-mail 12/27/2011

Employment Authorization Document
CIS Office : Chicago National Office
Filing Method : Mail
Filing Instance : First
Date Filed : 2014-08-04
NOA Date : 2014-08-13
RFE(s) :
Bio. Appt. : 2014-09-04
Approved Date : 2014-09-25
Date Card Received : 2014-10-03

CIS Office : Chicago National Office
Filing Method : Mail
Filing Instance :First
Date Filed : 2014-08-04
NOA Date : 2014-08-13
RFE(s) :
Date Received : 2014-10-03

ROC Timeline
ROC package mailed to CSC 10/13/2016
NOA1 date 10/17/2016
Biometrics date 12/8/2016

Interview: None
Card production ordered: 03/27/2018

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