What browser to use for DS-160 site

[s75h 5]

My fiance is trying to log onto the https://ceac.state.gov/ceac/ site to review and sign the DS-160 but it won't load on Chrome or Explorer. Any suggestions?

[payxibka 10,044]

7 minutes ago, s75h said:

My fiance is trying to log onto the https://ceac.state.gov/ceac/ site to review and sign the DS-160 but it won't load on Chrome or Explorer. Any suggestions?

I used chrome when we filled it out when I was in the PI

Edited May 8, 2019 by payxibka

[Moses Bee 276]

2 minutes ago, s75h said:

My fiance is trying to log onto the https://ceac.state.gov/ceac/ site to review and sign the DS-160 but it won't load on Chrome or Explorer. Any suggestions?

He / She should check properly about the network , may be you don't have the network.

[s75h 5]

For me chrome wouldn't would work and I used firefox just fine but for my fiance in the Philippines it keeps timing out. She just installed firefox and it timed out too. 

2 minutes ago, Moses Bee said:

He / She should check properly about the network , may be you don't have the network.

How does she check the network?

[Moses Bee 276]

Is she using computer or a cell phone or a tablets , if is a tablets or cell phone , she should check out whether she have a credit in her phone which will allow her to browns , if not she should off the phone and on it back again.

Edited May 8, 2019 by Moses Bee

[s75h 5]

2 minutes ago, Moses Bee said:

Is she using computer or a cell phone or a tablets , if is a tablets or cell phone , she should check out whether she have a credit in her phone which will allow her to browns , if not she should off the phone and on it back again.

She is on a laptop. 

[Moses Bee 276]

2 minutes ago, s75h said:

She is on a laptop. 

Pls tell her to switch it off and on back again if necessary , and still it didn't complying should find a new computer or a laptop to work with it .

[Hank_ 9,173]

4 hours ago, s75h said:

My fiance is trying to log onto the https://ceac.state.gov/ceac/ site to review and sign the DS-160 but it won't load on Chrome or Explorer. Any suggestions?

 

It appears there are issues with the website.  I just tried it with Chrome and it didn't load correctly.    I just now got it to load with Firefox, but even then it doesn't load full screen.    

 

 

Internet Explorer is obsolete

 

 

Edited May 8, 2019 by Hank_

[Greenbaum 12,258]

9 hours ago, s75h said:

My fiance is trying to log onto the https://ceac.state.gov/ceac/ site to review and sign the DS-160 but it won't load on Chrome or Explorer. Any suggestions?

See if this helps:  https://ceac.state.gov/GENNIV/Help/Content/Recovering an Application after Session Time Out.htm and/or what's below:

 

• Use your browser's private or incognito mode.
• Disable browser plugins.
• Use only 1 tab when filling out the form.  Do NOT have the form open on multiple tabs.
• Press "SAVE" every time you finish a page of the form.
• If the session times out again:
• Clear browser cookies and cache.
• Close the browser (not just the tab), wait a minute, re-open browser.
• Retrieve application and continue filling out the form.

[s75h 5]

8 minutes ago, Greenbaum said:

See if this helps:  https://ceac.state.gov/GENNIV/Help/Content/Recovering an Application after Session Time Out.htm and/or what's below:

 

• Use your browser's private or incognito mode.
• Disable browser plugins.
• Use only 1 tab when filling out the form.  Do NOT have the form open on multiple tabs.
• Press "SAVE" every time you finish a page of the form.
• If the session times out again:
• Clear browser cookies and cache.
• Close the browser (not just the tab), wait a minute, re-open browser.
• Retrieve application and continue filling out the form.

Her issue is not timing out after she gets to the site. Her issue is that it won't load at all and times out. Here is a screenshot of what she is getting:

Edited May 8, 2019 by s75h

[Hank_ 9,173]

Site is still messed .. especially with Chrome.   

 

I can get the site to load with Firefox, sizing is totally messed up but it is functional.   

 

Give Firefox a try

 

 

 

https://ceac.state.gov/genniv/

[Greenbaum 12,258]

I just tried Fire Fox and worked fine. I used chrome and it didn't load properly as it displayed in "text" mode.

[s75h 5]

It times out with Firefox too for her before getting to the site.

[Hank_ 9,173]

4 minutes ago, Greenbaum said:

I just tried Fire Fox and worked fine. I used chrome and it didn't load properly as it displayed in "text" mode.

 

did it load full screen for you?   The sizing is small .. like for mobile devices.

[Greenbaum 12,258]

2 minutes ago, Hank_ said:

 

did it load full screen for you?   The sizing is small .. like for mobile devices.

Full screen and nothing abnormal about it.