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Lost Receipt - Cannot get a replacement?

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Hello Everyone!

My wife and I submitted her I751 months ago and was never sent a receipt to confirm that her green card/residency could be extended while it is in process. We did confirm the payment was taken.

As a result, her graduate school is having issues verifying her green card/residency (since it is expired) and needs that receipt as proof to clear her account. We have tried calling and emailing and cannot for the life of us figure out where we can get a copy.

When we called, the agent told us he would send us a copy via mail to our address, however, it was never sent nor received on our end. Upon follow up the second agent told us that they cannot give us a receipt and we were told that we need to contact Lockbox, however, lockbox states that they do not receipt this form.
Due to not having this receipt, we have no way of checking the status nor do we have any way or showing her graduate school that her green card/residency has been extended which has caused us problems in regards to class registration. As of now, she was able to enroll, but is on a temporary week by week status until we can prove the forms were sent as per a receipt.

Any info on where to call or physically go to get this sorted would be appreciated because we really need this to be cleared up for her graduate school.

Best Regards,

James

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Make an infopass?...


K-1 + K-2:                                                                                                                                AOS from K-1 + K-2:

02/02/16....I-129F mailed to Lewisville, TX                                                                       08/25/16....AOS package mailed to Chicago, IL

02/03/16....Delivered at Lewisville, TX                                                                               08/26/16....Delivered at Chicago, IL

02/08/16....NOA1 Text & E-mail. Case sent to CSC                                                         09/01/16....NOA1 Text & E-mail

02/12/16....NOA1 Hard copy received                                                                               09/09/16....NOA1 Hard copy received

03/24/16....NOA2 (45 days)                                                                                                 09/15/16....Bio-letter received for K-1/K-2 for Sep. 26th

03/29/16....NOA2 Hard copy received                                                                               09/19/16....Bio appointment done (Walk-in)

03/31/16....Medical                                                                                                              11/01/16.....EAD/AP approved

05/26/16....Interview                                                                                                            11/16/16.....EAD/AP card received

06/10/16....Visa in hand                                                                                                       03/08/17.....AOS Approved - No interview

06/21/16....POE Atlanta                                                                                                       03/15/17.....Green cards in hand

07/30/16....Wedding                                                                                                    

                                                                                                                                       12/08/18.....ROC window opens

 

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Make an infopass?...

They only allow appointments 14 days in advanced, we will try doing this but I was hoping for another more immediate option, perhaps the proper phone line or what others have done previously to resolve this.

If infopass and going to a USCIS field office is the only option, then we will definitely do that. Thanks for the feedback and advice, I did not think of infopass as a solution here.

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This is especially bad, because by now you should have received a biometrics notice. If something is going wrong on the mailing side, you could have missed your biometrics appointment.

The other possibility is somebody making a mistake and never logging your case in the system or assigning a case number.

I think the quickest option is still Infopass. There is the USCIS Ombudsman, but they take longer to answer.

You can also try to contact your Senator or Congressman for help.

Edited by EM_Vandaveer

Entry on VWP to visit then-boyfriend 06/13/2011

Married 06/24/2011

Our first son was born 10/31/2012, our daughter was born 06/30/2014, our second son was born 06/20/2017

AOS Timeline

AOS package mailed 09/06/2011 (Chicago Lockbox)

AOS package signed for by R Mercado 09/07/2011

Priority date for I-485&I-130 09/08/2011

Biometrics done 10/03/2011

Interview letter received 11/18/2011

INTERVIEW DATE!!!! 12/20/2011

Approval e-mail 12/21/2011

Card production e-mail 12/27/2011

GREEN CARD ARRIVED 12/31/2011

Resident since 12/21/2011

ROC Timeline

ROC package mailed to VSC 11/22/2013

NOA1 date 11/26/2013

Biometrics date 12/26/2013

Transfer notice to CSC 03/14/2014

Change of address 03/27/2014

Card production ordered 04/30/2014

10-YEAR GREEN CARD ARRIVED 05/06/2014

N-400 Timeline

N-400 package mailed 09/30/2014

N-400 package delivered 10/01/2014

NOA1 date 10/20/2014

Biometrics date 11/14/2014

Early walk-in biometrics 11/12/2014

In-line for interview 11/23/2014

Interview letter 03/18/2015

Interview date 04/17/2015 ("Decision cannot yet be made.")

In-line for oath scheduling 05/04/2015

Oath ceremony letter dated 05/11/2015

Oath ceremony 06/02/2015

I am a United States citizen!

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This is especially bad, because by now you should have received a biometrics notice. If something is going wrong on the mailing side, you could have missed your biometrics appointment.

The other possibility is somebody making a mistake and never logging your case in the system or assigning a case number.

I think the quickest option is still Infopass. There is the USCIS Ombudsman, but they take longer to answer.

You can also try to contact your Senator or Congressman for help.

Hello,

I believe we did get mail in regards to biometrics and that was done, however, we never received anything after the fact.

We don't have any information in regards to a receipt before that though, unless it is in the same form and we missed it?

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Hello,

I believe we did get mail in regards to biometrics and that was done, however, we never received anything after the fact.

We don't have any information in regards to a receipt before that though, unless it is in the same form and we missed it?

It's not the same form. Did you try to login to mycasestatus on USCIS.gov? There are two case numbers on the biometrics notice, only one of them would work there. Some people had found copies of notices there that they could download. No guarantees that your NOA1 is there, though.

At Infopass, take the LPR's passport so they can put an I-551 stamp in it. That'll work as proof of status.


Entry on VWP to visit then-boyfriend 06/13/2011

Married 06/24/2011

Our first son was born 10/31/2012, our daughter was born 06/30/2014, our second son was born 06/20/2017

AOS Timeline

AOS package mailed 09/06/2011 (Chicago Lockbox)

AOS package signed for by R Mercado 09/07/2011

Priority date for I-485&I-130 09/08/2011

Biometrics done 10/03/2011

Interview letter received 11/18/2011

INTERVIEW DATE!!!! 12/20/2011

Approval e-mail 12/21/2011

Card production e-mail 12/27/2011

GREEN CARD ARRIVED 12/31/2011

Resident since 12/21/2011

ROC Timeline

ROC package mailed to VSC 11/22/2013

NOA1 date 11/26/2013

Biometrics date 12/26/2013

Transfer notice to CSC 03/14/2014

Change of address 03/27/2014

Card production ordered 04/30/2014

10-YEAR GREEN CARD ARRIVED 05/06/2014

N-400 Timeline

N-400 package mailed 09/30/2014

N-400 package delivered 10/01/2014

NOA1 date 10/20/2014

Biometrics date 11/14/2014

Early walk-in biometrics 11/12/2014

In-line for interview 11/23/2014

Interview letter 03/18/2015

Interview date 04/17/2015 ("Decision cannot yet be made.")

In-line for oath scheduling 05/04/2015

Oath ceremony letter dated 05/11/2015

Oath ceremony 06/02/2015

I am a United States citizen!

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Can school e-verify? Or your wife could do a self check on e-verify and bring that result to show school?


------------------------------------------------------------

2003-08-21: first visit to US on F-1

2009-09-17: first met ex-spouse

2013-05-14: re-entered US on K-1

2013-05-20: married to ex-spouse

2013-12-27: received conditional green card

2014-04-01: separated from ex-spouse

2014-10-01: divorced from ex-spouse

2015-06-25: sent I-751

2016-04-11: received RFE

2016-06-08: sent RFE reply

2016-09-20: new card ordered

2016-09-23: new card mailed

2016-09-28: new card picked up by USPS

2016-09-30: new card delivered

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