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USCIS Tier 2 Rep Call Center Escalation? I751

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So I called USCIS yesterday and spoke with at tier 2 rep. He said he was surprised my case hasnt even moved yet, so he escalated it. How long does it usually take once Tier 2 escalates a case? Also I asked him about filing my N400 he said I cant until the I751 is done. Im a little confused I thought it made them look at my case?


Vermont Service Center

Date Filed : 2015-10-08

NOA Date : 2015-10-10

Bio. Appt. : 2015-11-12

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So I called USCIS yesterday and spoke with at tier 2 rep. He said he was surprised my case hasnt even moved yet, so he escalated it. How long does it usually take once Tier 2 escalates a case? Also I asked him about filing my N400 he said I cant until the I751 is done. Im a little confused I thought it made them look at my case?

You can't trust the Misinformation Line. Case in point. If you are still married to your USC spouse, you can file your N-400 3 years minus 90 days from the "Residence Since" date on your GC. Include a copy of your NOA1 for your I-751 in your N-400 packet.


Entry on VWP to visit then-boyfriend 06/13/2011

Married 06/24/2011

Our first son was born 10/31/2012, our daughter was born 06/30/2014, our second son was born 06/20/2017

AOS Timeline

AOS package mailed 09/06/2011 (Chicago Lockbox)

AOS package signed for by R Mercado 09/07/2011

Priority date for I-485&I-130 09/08/2011

Biometrics done 10/03/2011

Interview letter received 11/18/2011

INTERVIEW DATE!!!! 12/20/2011

Approval e-mail 12/21/2011

Card production e-mail 12/27/2011

GREEN CARD ARRIVED 12/31/2011

Resident since 12/21/2011

ROC Timeline

ROC package mailed to VSC 11/22/2013

NOA1 date 11/26/2013

Biometrics date 12/26/2013

Transfer notice to CSC 03/14/2014

Change of address 03/27/2014

Card production ordered 04/30/2014

10-YEAR GREEN CARD ARRIVED 05/06/2014

N-400 Timeline

N-400 package mailed 09/30/2014

N-400 package delivered 10/01/2014

NOA1 date 10/20/2014

Biometrics date 11/14/2014

Early walk-in biometrics 11/12/2014

In-line for interview 11/23/2014

Interview letter 03/18/2015

Interview date 04/17/2015 ("Decision cannot yet be made.")

In-line for oath scheduling 05/04/2015

Oath ceremony letter dated 05/11/2015

Oath ceremony 06/02/2015

I am a United States citizen!

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You can't trust the Misinformation Line. Case in point. If you are still married to your USC spouse, you can file your N-400 3 years minus 90 days from the "Residence Since" date on your GC. Include a copy of your NOA1 for your I-751 in your N-400 packet.

Odd he said he was an USCIS immigration officer for 26 years. My 90 days is in 4 days time. I was going to start pulling all my documents together and getting it out next week.


Vermont Service Center

Date Filed : 2015-10-08

NOA Date : 2015-10-10

Bio. Appt. : 2015-11-12

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Odd he said he was an USCIS immigration officer for 26 years. My 90 days is in 4 days time. I was going to start pulling all my documents together and getting it out next week.

The people who answer the phone don't work for USCIS, it's contracted out. Only Tier 2 people actually work for USCIS. His information was incorrect. Happens all the time. You can file your N-400.

Edited by EM_Vandaveer

Entry on VWP to visit then-boyfriend 06/13/2011

Married 06/24/2011

Our first son was born 10/31/2012, our daughter was born 06/30/2014, our second son was born 06/20/2017

AOS Timeline

AOS package mailed 09/06/2011 (Chicago Lockbox)

AOS package signed for by R Mercado 09/07/2011

Priority date for I-485&I-130 09/08/2011

Biometrics done 10/03/2011

Interview letter received 11/18/2011

INTERVIEW DATE!!!! 12/20/2011

Approval e-mail 12/21/2011

Card production e-mail 12/27/2011

GREEN CARD ARRIVED 12/31/2011

Resident since 12/21/2011

ROC Timeline

ROC package mailed to VSC 11/22/2013

NOA1 date 11/26/2013

Biometrics date 12/26/2013

Transfer notice to CSC 03/14/2014

Change of address 03/27/2014

Card production ordered 04/30/2014

10-YEAR GREEN CARD ARRIVED 05/06/2014

N-400 Timeline

N-400 package mailed 09/30/2014

N-400 package delivered 10/01/2014

NOA1 date 10/20/2014

Biometrics date 11/14/2014

Early walk-in biometrics 11/12/2014

In-line for interview 11/23/2014

Interview letter 03/18/2015

Interview date 04/17/2015 ("Decision cannot yet be made.")

In-line for oath scheduling 05/04/2015

Oath ceremony letter dated 05/11/2015

Oath ceremony 06/02/2015

I am a United States citizen!

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The people who answer the phone don't work for USCIS, it's contracted out. Only Tier 2 people actually work for USCIS. His information was incorrect. Happens all the time. You can file your N-400.

They'll tell you they can't approve the N-400 without making a decision on the 751, which is true. But filing the N-400 forces them to make a decision on the 751.

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So I called USCIS yesterday and spoke with at tier 2 rep. He said he was surprised my case hasnt even moved yet, so he escalated it. How long does it usually take once Tier 2 escalates a case? Also I asked him about filing my N400 he said I cant until the I751 is done. Im a little confused I thought it made them look at my case?

They'll tell you they can't approve the N-400 without making a decision on the 751, which is true. But filing the N-400 forces them to make a decision on the 751.

Sounds like OP was told he/she can't file the N-400 before the I-751 is approved, which is inaccurate.


Entry on VWP to visit then-boyfriend 06/13/2011

Married 06/24/2011

Our first son was born 10/31/2012, our daughter was born 06/30/2014, our second son was born 06/20/2017

AOS Timeline

AOS package mailed 09/06/2011 (Chicago Lockbox)

AOS package signed for by R Mercado 09/07/2011

Priority date for I-485&I-130 09/08/2011

Biometrics done 10/03/2011

Interview letter received 11/18/2011

INTERVIEW DATE!!!! 12/20/2011

Approval e-mail 12/21/2011

Card production e-mail 12/27/2011

GREEN CARD ARRIVED 12/31/2011

Resident since 12/21/2011

ROC Timeline

ROC package mailed to VSC 11/22/2013

NOA1 date 11/26/2013

Biometrics date 12/26/2013

Transfer notice to CSC 03/14/2014

Change of address 03/27/2014

Card production ordered 04/30/2014

10-YEAR GREEN CARD ARRIVED 05/06/2014

N-400 Timeline

N-400 package mailed 09/30/2014

N-400 package delivered 10/01/2014

NOA1 date 10/20/2014

Biometrics date 11/14/2014

Early walk-in biometrics 11/12/2014

In-line for interview 11/23/2014

Interview letter 03/18/2015

Interview date 04/17/2015 ("Decision cannot yet be made.")

In-line for oath scheduling 05/04/2015

Oath ceremony letter dated 05/11/2015

Oath ceremony 06/02/2015

I am a United States citizen!

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They'll tell you they can't approve the N-400 without making a decision on the 751, which is true. But filing the N-400 forces them to make a decision on the 751.

You are correct. I filed for my N400 before my I-751 was approved. It was taking a while so i decided to "push" it with the N400. I was called for the N400 interview but I was only interviewed for the I-751. I was told I would be called back as soon as the I-751 is approved. It was approved three months after interview.

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So I called USCIS yesterday and spoke with at tier 2 rep. He said he was surprised my case hasnt even moved yet, so he escalated it. How long does it usually take once Tier 2 escalates a case? Also I asked him about filing my N400 he said I cant until the I751 is done. Im a little confused I thought it made them look at my case?

What do you mean by Tier 2 escalated the case? Did he transfer your call to a Tier 2 supervisor? or just created a service request on your behalf?

You can file N400 while I751 is pending as long as you are qualified for N400. Check section B.2 at https://www.uscis.gov/policymanual/HTML/PolicyManual-Volume12-PartG-Chapter5.html

I exactly did this myself, applied N400 while I751 still pending. My I751 was approved along the way (1 week after I sent the N400 package to be exact), went to the N400 interview with the 10yr card and not a single question was asked on that part.

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The people who answer the phone don't work for USCIS, it's contracted out. Only Tier 2 people actually work for USCIS. His information was incorrect. Happens all the time. You can file your N-400.

Didn't he say it was a tier 2 officer?


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Didn't he say it was a tier 2 officer?

Maybe I misunderstood, but either way, OP was told he couldn't file his N-400 until his I-751 is approved. That is incorrect.


Entry on VWP to visit then-boyfriend 06/13/2011

Married 06/24/2011

Our first son was born 10/31/2012, our daughter was born 06/30/2014, our second son was born 06/20/2017

AOS Timeline

AOS package mailed 09/06/2011 (Chicago Lockbox)

AOS package signed for by R Mercado 09/07/2011

Priority date for I-485&I-130 09/08/2011

Biometrics done 10/03/2011

Interview letter received 11/18/2011

INTERVIEW DATE!!!! 12/20/2011

Approval e-mail 12/21/2011

Card production e-mail 12/27/2011

GREEN CARD ARRIVED 12/31/2011

Resident since 12/21/2011

ROC Timeline

ROC package mailed to VSC 11/22/2013

NOA1 date 11/26/2013

Biometrics date 12/26/2013

Transfer notice to CSC 03/14/2014

Change of address 03/27/2014

Card production ordered 04/30/2014

10-YEAR GREEN CARD ARRIVED 05/06/2014

N-400 Timeline

N-400 package mailed 09/30/2014

N-400 package delivered 10/01/2014

NOA1 date 10/20/2014

Biometrics date 11/14/2014

Early walk-in biometrics 11/12/2014

In-line for interview 11/23/2014

Interview letter 03/18/2015

Interview date 04/17/2015 ("Decision cannot yet be made.")

In-line for oath scheduling 05/04/2015

Oath ceremony letter dated 05/11/2015

Oath ceremony 06/02/2015

I am a United States citizen!

Share this post


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What do you mean by Tier 2 escalated the case? Did he transfer your call to a Tier 2 supervisor? or just created a service request on your behalf?

You can file N400 while I751 is pending as long as you are qualified for N400. Check section B.2 at https://www.uscis.gov/policymanual/HTML/PolicyManual-Volume12-PartG-Chapter5.html

I exactly did this myself, applied N400 while I751 still pending. My I751 was approved along the way (1 week after I sent the N400 package to be exact), went to the N400 interview with the 10yr card and not a single question was asked on that part.

Didn't he say it was a tier 2 officer?

I spoke first to the first level they did the usual stuff they could only tell me what was on the website etc. I asked then to be transferred to a Tier 2 rep who told me the misinformation. He said he was USCIS officer. But im getting ready my N400 packet dont want to wait on them.

One other question my greencard expiered Dec 23 2015 does the I751 letter cover me until Dec 23 2016 or just my I751 filing date of October 9?

Edited by jjbrien

Vermont Service Center

Date Filed : 2015-10-08

NOA Date : 2015-10-10

Bio. Appt. : 2015-11-12

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I spoke first to the first level they did the usual stuff they could only tell me what was on the website etc. I asked then to be transferred to a Tier 2 rep who told me the misinformation. He said he was USCIS officer. But im getting ready my N400 packet dont want to wait on them.

One other question my greencard expiered Dec 23 2015 does the I751 letter cover me until Dec 23 2016 or just my I751 filing date of October 9?

Absolutely don't wait any further if you are eligible to file N400.

There is still an ongoing debate on VJ whether the NOA extends GC 1 year from the date of the letter or the expiration of the GC but general consensus is 1 year from the expiration of GC. In your case 12/23/16.

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Absolutely don't wait any further if you are eligible to file N400.

There is still an ongoing debate on VJ whether the NOA extends GC 1 year from the date of the letter or the expiration of the GC but general consensus is 1 year from the expiration of GC. In your case 12/23/16.

I had assumed that only the 26 year "USCIS" vetern on the phone at Tier 2 confused the hell out of me, even told me to go do an infopass appointment

Edited by jjbrien

Vermont Service Center

Date Filed : 2015-10-08

NOA Date : 2015-10-10

Bio. Appt. : 2015-11-12

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I called USCIS Tier 2 Officer today and they made me to understand my case has not been schedule for Biometric Appointment because the ROC might take up to a year,because they don’t want the Biometric expired before my case is been approved,does any body experience suc?,please input I need to be sure I gat the right information 

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6 hours ago, Anje2013 said:

I called USCIS Tier 2 Officer today and they made me to understand my case has not been schedule for Biometric Appointment because the ROC might take up to a year,because they don’t want the Biometric expired before my case is been approved,does any body experience suc?,please input I need to be sure I gat the right information 

That is correct, so don't panic. You will be called in for the biometrics, but maybe not right now.

Here's a link explaining it:

https://my.uscis.gov/helpcenter/article/should-i-schedule-a-biometrics-appointment-or-wait-to-be-scheduled

Hope it helps...best of luck! 

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