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TOTOEMY

Do the people at the USCIS call center know anything...

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TOTOEMY Community Regular

TOTOEMY   2

Posted
Filed: Lift. Cond. (pnd) Country: Morocco
 Timeline
Posted
:angry: UGH... Really am starting to think that the people who answer the phones at the USCIS are just worthless.. I mean really what do they do besides read off a script and look up our case the same way we would online... Sorry I am venting... I am one of the I130 People who can't see anything online and when trying to get some answers... nothing.. Thanks for listening to my vent and everyone have a great day and wish the best for all of you...
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AnhDoiEm Enthusiast

AnhDoiEm   9

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Filed: IR-1/CR-1 Visa Country: Vietnam
 Timeline
Posted

GL to U.... peace

Marriage : 07/22/2012

USCIS Process

09/16/2012: I-130 Sent

09/20/2012: I-130 NOA1 (Receipt txt)

09/24/2012: I-130 NOA1 (Hard copy)

09/25/2012: I-130 Case Transfer to (MSC)

11/08/2012: I-130 NOA2 in 44 days after NOA1

NVC:11/19/2012: I-130 @ NVC

12/05/2012: Case & IID asign

12/19/2012: AoS paid n send

12/20/2012: AoS received

02/18/2012: IV Paid

04/15/2013: IV send

04/16/2013: IV received

04/25/2013: NVC case complete

06/26/2013: NVC send email notification for interview

07/11/2013: Interview approved

09/06/2013: POE @ JFK

CRBA: 05/20/2013: Approved

6/8/2015 - Removal of conditions - sent off packet to VSC
6/9/20015 - I-751 received in VSC

6/12/2015 - NOA1

pe80i6s.png

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destiny64 Community Regular

destiny64   222

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
 Timeline
Posted

Most of us have been waiting 6 months or more, unless you expedited your case you won't be hearing anything anytime soon.

The call center won't do anything for you at this point , its very early in the process to be calling them for updates.

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Rezahoss Enthusiast

Rezahoss   11

Posted
Filed: IR-1/CR-1 Visa Country: Iran
 Timeline
Posted (edited)

:angry: UGH... Really am starting to think that the people who answer the phones at the USCIS are just worthless.. I mean really what do they do besides read off a script and look up our case the same way we would online... Sorry I am venting... I am one of the I130 People who can't see anything online and when trying to get some answers... nothing.. Thanks for listening to my vent and everyone have a great day and wish the best for all of you...

That's true! Even worse, try escalating your call to one of the higher level officers and you will get erroneous and misleading responses. Call the next day and talk to a different high level manager and he/she will tell you something completely different from his/her colleague. Calling them is a complete waste of time and energy. Another loophole for our tax dollars!

Edited by Rezahoss
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M + H Hawkins Collaborator

M + H Hawkins   12

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
 Timeline
Posted

Most of us have been waiting 6 months or more, unless you expedited your case you won't be hearing anything anytime soon.

The call center won't do anything for you at this point , its very early in the process to be calling them for updates.

Mine went fast, and it was still three months. Be patient.

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jkelly07 Mentor

jkelly07   120

Posted
Filed: K-3 Visa Country: Colombia
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the operaters are contractors, you need to ask to speak to a two tier person or supervisor,if you get a two tier officer thay will say, this is officer john doe badge number xxxxx how may i help you,call early in the morning when they start work 7;55 am 1-800-375-5283 press 123 or to get a live person click address change.

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Ryan H Grand Master

Ryan H   3,791

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

Moved from IR-1/CR-1 Process & Procedures to USCIS Service Centers forum; topic is about USCIS operations and not about the visa process itself.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

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Shoot Em Straight Experienced

Shoot Em Straight   385

Posted
Filed: Citizen (apr) Country: Morocco
 Timeline
Posted

That's true! Even worse, try escalating your call to one of the higher level officers and you will get erroneous and misleading responses. Call the next day and talk to a different high level manager and he/she will tell you something completely different from his/her colleague. Calling them is a complete waste of time and energy. Another loophole for our tax dollars!

Nice advice but for what UPDATE would OP need to do all this? by her timeline...NOA1 was 30 days ago.

TOTOMY you have a wait ahead, I hope u can relax and be more positive... :star:

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destiny64 Community Regular

destiny64   222

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
 Timeline
Posted

Nice advice but for what UPDATE would OP need to do all this? by her timeline...NOA1 was 30 days ago.

TOTOMY you have a wait ahead, I hope u can relax and be more positive... :star:

I agree with inluvnwaiting, imagine if you had to wait like me, its almost 7 months...and still no NOA2

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JE06 Collaborator

JE06   54

Posted
Filed: K-1 Visa Country: Austria
 Timeline
Posted

Destiny I really feel for you.. I am getting towards the 7 months for K1 at VSC. OP - When the time comes you should ask to speak to tier 2.. as others said the people who answer will always give generic answers. I have had luck with tier 2 communication wise but I am still waiting for a response to my inquiry... "should hear something of why my case isn't approved yet by nov 24 "

05/02/12 - I-129F sent

5/04/12 - I-129F NOA1

11/15/12 - Approved I-129F NOA2 (6.5 months!!)

11/29/12 - NVC Received

12/10/12 - USEM Case Received

12/12/12 - Packet 3

12/21/12 - Packet 4

1/16/13 - Medical Exam

1/17/13 - Interview- computers crashed.... or so they claim!

1/28/13 - New interview date- Admin. Processing

2/4/13 - Denial- No waiver can apply

July 14 2013 - Moved to Vienna with my dog and 3 suitcases!

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Rezahoss Enthusiast

Rezahoss   11

Posted
Filed: IR-1/CR-1 Visa Country: Iran
 Timeline
Posted

Nice advice but for what UPDATE would OP need to do all this? by her timeline...NOA1 was 30 days ago.

TOTOMY you have a wait ahead, I hope u can relax and be more positive... :star:

I agree! It's too early to panic! I started panicking only a couple of weeks ago, after 6.5 months! Is till have not heard from them!

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JE06 Collaborator

JE06   54

Posted
Filed: K-1 Visa Country: Austria
 Timeline
Posted

I agree! It's too early to panic! I started panicking only a couple of weeks ago, after 6.5 months! Is till have not heard from them!

hey reza have you spoken to anyone in tier 2? just trying to think of anything you can do....

05/02/12 - I-129F sent

5/04/12 - I-129F NOA1

11/15/12 - Approved I-129F NOA2 (6.5 months!!)

11/29/12 - NVC Received

12/10/12 - USEM Case Received

12/12/12 - Packet 3

12/21/12 - Packet 4

1/16/13 - Medical Exam

1/17/13 - Interview- computers crashed.... or so they claim!

1/28/13 - New interview date- Admin. Processing

2/4/13 - Denial- No waiver can apply

July 14 2013 - Moved to Vienna with my dog and 3 suitcases!

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Rezahoss Enthusiast

Rezahoss   11

Posted
Filed: IR-1/CR-1 Visa Country: Iran
 Timeline
Posted (edited)

hey reza have you spoken to anyone in tier 2? just trying to think of anything you can do....

Yes, I have spoken to many different tier 2 managers, and every time I get a totally different answer. Last Thursday one lady told me that my wife has been assigned an A# and she should get approved soon!!! I called the new day and I spoke with a gentleman who said A# means nothing but I should hear something from VSC in a few days.

Thanks for your concern JE!

Edited by Rezahoss
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divanater530 Contributor

divanater530   1

Posted
Timeline
Posted

:angry: UGH... Really am starting to think that the people who answer the phones at the USCIS are just worthless.. I mean really what do they do besides read off a script and look up our case the same way we would online... Sorry I am venting... I am one of the I130 People who can't see anything online and when trying to get some answers... nothing.. Thanks for listening to my vent and everyone have a great day and wish the best for all of you...

i feel your frustration..but being patience is the only way to get thru this.. it will take longer with the holiday's coming up.. all one can do is wait.. we are all waiting... and waiting.. and waiting.. and waiting.. hang in there.. we all feel your pain..

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hamigirl710 Proficient

hamigirl710   112

Posted
Filed: IR-1/CR-1 Visa Country: Morocco
 Timeline
Posted

The OP is not talking about the wait. The problem is that everybody that is currently filing the I130 from October on is receiving a case number for the NBC and when you put it in to check the case status it does not work.


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Marriage: 7/12/10
Filed I-130: 9/10/12
NOA1: 9/17/12
Transferred to NBC: 9/19/12
Sent to local office for adjudication: 9/21/12
RFE for Beneficiary BC received 12/13/12
Mail BC in response to RFE 12/17/12
NOA2: 12/20/12
NVC case number assigned: 1/29/13
Sent DS-3032 email: 1/31/13
Received DS-3032 / I-864 Bill: 2/1/13
Pay I-864 Bill: 2/5/13
NVC Accepted DS-3032: 2/12/13
Received IV Bill: 2/13/13
Send Completed I-864: 2/16/13
NVC Received I-864 Package: 2/19/13
AOS Package accepted: 2/26/13
Pay IV Bill: 2/28/13
IV Packet Sent: 3/2/13
NVC Received IV Packet: 3/4/13
Case Completed at NVC: 3/13/13
Interview date: 4/30/13
APPROVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

POE: pending

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