Filed for ROC last year, had my biometrics and my approval letter came through the mail in April. Date of decision was 19th April 2016.
No green card was received.
Letter asking for a new photograph and signature. Mailed these back to USCIS as per instructions.
Still no GC.
It has been way over the 60 days so I called up last week to be told I would need to speak to someone else but she couldnt transfer me. She took my details and said someone would call me back within 3-5 working days. No one did.
Called again. Was put through to the correct department and was told I would receive a call back within 250min. Never did.
Called again today and she has said there is nothing she can do and the best I can do is file a service request, (which I think the first lady did as I have a random case number) and someone will look into my case and call me back within 30days.
Currently my conditional resident status is still extended till the 28th September 2016 but after that I'm in limbo. Technically ive been approved but do not have the actual card and no one at USCIS seems to know where it is. Even the website states that they've ordered me a new card.
Any advice, or who to call or anything would be helpful as I'm freaking out.