Ok, I need help. I have been trying to get a copy of the welcome letter that is sent after the I-130 is approved. The one they did send has been misplaced. I have tried on 6 separate occasions through the inquiry portal with no help. All I get is a computer generated email stating that a copy will be sent to my email within 2 business days, same exact email just with a different name. They did attempt to call me twice about the delay and the lack of progress on our case. Unfortunately, when they did call I was at a Dr's appointment with my phone turned off and I missed them. This welcome letter is the only document stopping my wife from getting her police certificate from the Hong Kong police (she works in Hong Kong) to continue on to get her interview scheduled. Other than the inquiry portal on their website, there isn't any other way to contact them which is completely ridiculous. I don't know where else to turn to for help. It's so very frustrating.