Hello, my fiance who is in India was calling multiple times and they told her Everytime she called to email them, every time she emailed they said they hadn't received the physical application even though I tracked the application using the DHL hack after NVC sent the application. She wasn't having any luck for about 3 weeks. I the US citizen had to make an international call and talk to them and sent them the DHL tracking ID and demanded they had already received the application, overnight they sent the packet. When my goodness received the physical packet in the mail weeks after we had already scheduled everything the application has said it was received on the 12th of May even though we heard nothing till 24th. So I would be on top of them!