NVC keeps rejecting my step child birth certificate. (Ecuador)

[icanreedz 1]

The birth certificate is from Ecuador. The following messages are NVC response to the rejection. 

 

April 25

"This document is missing the Legalized Sticker of the Civil Registry on the back. Please replace this with a scan that shows the complete text of the document, including all seals and stickers. Please ensure all sides of every page are scanned and visible. Please visit https://nvc.state.gov/scan for further guidance."

 

May 9th

Please replace this with an acceptable birth certificate from a correct issuing authority. Please use our Document Finder at https://nvc.state.gov/find for acceptable documents guidelines.

 

The birth certificate has all the identifying factors listed on this website. https://travel.state.gov/content/travel/en/us-visas/Visa-Reciprocity-and-Civil-Documents-by-Country/Ecuador.html

 

Certification is on the back of the document and on top of that, the document is apostille. 

[OldUser 9,171]

You need to reply with detailed explanation citing visa reciprocity website showing how the document matches the criteria.

[top_secret 2,659]

Does the apostle cover part of the back?  On our Costa Rica marriage certificate it took three scans.  Front, back with apostle, and a third scan of the back with the apostle folded out of the way revealing what's underneath.

[icanreedz 1]

35 minutes ago, top_secret said:

Does the apostle cover part of the back?  On our Costa Rica marriage certificate it took three scans.  Front, back with apostle, and a third scan of the back with the apostle folded out of the way revealing what's underneath.

It's on a separate page. I was able to contact my congressional representative and they were able to get more information from NVC since they have direct contact. The ink seal has bled over to the back page so it had a faint look on the back which was why it was rejected. For anyone who gets stock rejection message, contact your local congressional representative, they can ask NVC directly on why you may have any issues. I hope this helps for anyone who may have issues in the future.