Updating citizenship status with SSA in 2025

[OldUser 9,428]

OK, got a bit of progress going...

When trying to replace card online today, got message:

 

"We're sorry. We are currently updating our information based on your prior request.
Please try again online starting May XX, 2025.

You may begin a replacement social security card request using another online social security card processing application. You may also contact your local office for other replacement card options."

 

 

So the way I interpret it, SSA is finally working on my request updating citizenship status.

[Eg8835 15]

Hi did you make an appointment with the local office to update the card or did the online portal automatically update with this message? I've been trying to contact my local office to update citizenship record but with no success, thanks!

[OldUser 9,428]

9 minutes ago, Eg8835 said:

Hi did you make an appointment with the local office to update the card or did the online portal automatically update with this message? I've been trying to contact my local office to update citizenship record but with no success, thanks!

Please read my first message in the thread, it explains everything in great detail.

 

If you're calling 1-800-772-1213 to make appointment, forget it. Nobody picks up phone there. I found direct phone number of my SSA office by going there in person. Google Maps, other things showed the number above which nobody ever answers.

 

I use online to check whether they're working on my request. Again, more details in prior messages.

 

Good luck!

[OldUser 9,428]

On 4/21/2025 at 10:37 AM, Rekyrts said:

When I went in to update with my passport last year, they had these signs with QR codes posted that let you go directly to the scheduling system online. Sheduled patrons had priority too.
 

Sorry for late reply. In my case, QR code directed to "scheduling system", which was office locator with wrong phone number pretty much.

This is the QR code I saw in SSA itself and on the print out empoyee gave me. The only thing, employee wrote real phone number on paper under QR code, which helped me to schedule appointment. 

Edited May 7 by OldUser

[Eg8835 15]

On 5/7/2025 at 10:03 AM, OldUser said:

Please read my first message in the thread, it explains everything in great detail.

 

If you're calling 1-800-772-1213 to make appointment, forget it. Nobody picks up phone there. I found direct phone number of my SSA office by going there in person. Google Maps, other things showed the number above which nobody ever answers.

 

I use online to check whether they're working on my request. Again, more details in prior messages.

 

Good luck!

Thank you! I will try to get someone on the phone too. 

[PGA 317]

On 5/7/2025 at 10:03 AM, OldUser said:

If you're calling 1-800-772-1213 to make appointment, forget it. Nobody picks up phone there.

Ok. I've never been more convinced that this phone number and the IRS phone number all go to the same place. 🧐

[OldUser 9,428]

23 minutes ago, Eg8835 said:

Thank you! I will try to get someone on the phone too. 

Check this page:

 

https://secure.ssa.gov/ICON/main.jsp

 

If it gives you any other number than 1-800-772-1213 , then call it

[OldUser 9,428]

Today I got preview of letter from SSA in USPS Informed Delivery.

 

In few days, I suspect, SS card will be delivered in the mail.

 

SSA website now allows me to proceed with replacing SS card online, meaning my record was updated to be US citizen in the system.

 

All and all, it took 7 days from appointment to status getting updated.

 

Finita la comedia!

[Elise&Joe 65]

I'm glad you posted this. I had forgotten that I was expecting a new Social Security card following my citizenship. I had not realised that the EBE was suspended. 

 

I managed to find a number for my local office, because as you said, the national number is totally useless. I have an appointment in June to finally round off this process.

[OldUser 9,428]

35 minutes ago, Elise&Joe said:

I'm glad you posted this. I had forgotten that I was expecting a new Social Security card following my citizenship. I had not realised that the EBE was suspended. 

 

I managed to find a number for my local office, because as you said, the national number is totally useless. I have an appointment in June to finally round off this process.

I'm glad this helped somebody. Keep us posted and happy Friday!

[Magi Stark 47]

Just seeing this now. All great info! Saving this thread to use hopefully in the very near future...🤞🇺🇸

[ODATT 115]

I called SSA this morning and had to wait for a callback. Before I got the callback, local ssa office said wait for 2 weeks. In about 2 hours, I got a callback and they gave me an appointment in June. About 3 weeks out. So going to update the office then. 
 

I wonder if they can issue me a new card after citizenship (not that I need one)

[OldUser 9,428]

4 minutes ago, ODATT said:

I called SSA this morning and had to wait for a callback. Before I got the callback, local ssa office said wait for 2 weeks. In about 2 hours, I got a callback and they gave me an appointment in June. About 3 weeks out. So going to update the office then. 
 

I wonder if they can issue me a new card after citizenship (not that I need one)

They do issue it, effectively they fill form SS-5 for card replacement.

I received mine not long ago by mail.

Also didn't need it as I have the same card with no restrictions since I became a conditional LPR.

The good news is, it doesn't count towards 10 card in a lifetime limit.

Edited May 22 by OldUser

[.yana 605]

Thank you, OldUser, for the reminder to update my immigration status with SSA and all the tips! 

 

I searched for my local office direct number, called them & was prepared to wait for some time, received another call and placed my call with SSA on hold, and when I switched back few minutes later - an agent was patiently waiting for me & scheduled my appointment.

 

So for all of you who had to wait for them to answer your call for hours - this is for you! I made SSA listen to my hold music while I took care of my other business 😅

[OldUser 9,428]

1 hour ago, .yana said:

Thank you, OldUser, for the reminder to update my immigration status with SSA and all the tips! 

 

I searched for my local office direct number, called them & was prepared to wait for some time, received another call and placed my call with SSA on hold, and when I switched back few minutes later - an agent was patiently waiting for me & scheduled my appointment.

 

So for all of you who had to wait for them to answer your call for hours - this is for you! I made SSA listen to my hold music while I took care of my other business 😅

Haha nice one!!!

That's what I should have done 😃