USPS Returns USCIS Letters

[TeddyFazBear 67]

13 minutes ago, TriloByte said:

We've been living here for 3 years. She gets all other mail, including many USCIS letters. 

It’####### and miss. I have had the same, got some to my current address and others go to address from years ago. Just saying it’s not just us, it’s very common and nothing you can really do about it. I’ve updated AR11, spoken to the post office and forwarded mail. 

[John Wick12 0]

It's look USSi issue maybe...

[TriloByte 1,818]

Thanks all. I have some actionable items thanks to the suggestions here.

[Chancy 6,233]

*** Moved from ROC General Discussion to General Immigration-Related Discussion, where similar topics are discussed ***

 

On 5/27/2023 at 9:22 AM, TriloByte said:

Any advice on how to navigate this situation would be greatly appreciated.

 

Not quite the same situation, but @jackiegringa has experience with misdelivered GC --

 

 

[TriloByte 1,818]

I'm reaching out to share an update and some valuable information, just in case any of you face a similar situation. While the issue hasn't been completely resolved yet, let me walk you through the chronology of events since my last update.

 

Initially, we reached out to USCIS at their helpline 1-800-375-5283. To navigate through their automated system, we mentioned "Infopass," which connected us to a representative. Unfortunately, the initial point of contact couldn't assist, so our call was escalated to a Tier 2 officer.

 

The following day, we missed a call from Tier 2 as my phone didn't ring. They left a voicemail indicating that they would make one more attempt to reach us. When we didn't receive a call around the same time the next day, we proactively dialed USCIS at their helpline again and followed the same "Infopass" prompt. This connected us to a Tier 1 representative. During this interaction, we were informed that Tier 2 was attempting to reach us simultaneously. We ended the call and, after adding USCIS as an emergency contact and permitted caller, successfully connected with Tier 2 about an hour later.

 

During this call, my wife, the petitioner of the I751, was informed by the Tier 2 agent that our correct address has been on file for the past three years. They clarified that the returned mail, including the green card, was indeed sent to this correct address, and no rectifications could be made from their end. Although they mentioned occasional system glitches that can send letters to outdated addresses, they assured us this was not the case in our situation.

 

Parallel to these conversations with USCIS, we've been visiting various local post offices around Raleigh, NC, seeking assistance, but to no avail. We were directed to the Raleigh Annex at 6508 Hilburn Dr, Raleigh, NC 27613. Unfortunately, our initial visits and calls to the Annex proved fruitless as nobody was available and there was no option to leave a voicemail. After persistently trying for three days, we finally got in touch with an Annex representative. She assured us that they have our correct address on file. She also verified that no mail forwarding setup existed for us, which was expected as we've been at our current address for three years. The representative could not provide a definite reason for the mail returns and speculated it could be due to USCIS dispatching mail to our old address.

 

In response, we have now arranged for new mail forwarding, and we have paid an additional fee to extend the forwarding service from our old address to our current one (which we moved to three years ago) until the end of 2024.

 

We'd appreciate your thoughts and understanding during this frustrating period. This ordeal has been the epitome of systemic inefficiency unlike any we've encountered before.

[TBoneTX 43,326]

Thank you for the comprehensive, albeit frustrating, update.  Those of us who had no such snafus with USCIS/USPS can nevertheless vividly picture ourselves in this situation.  Fingers crossed for you, and sincere sympathy.  Keep the faith.