Visa Issued and Ready for pick up, how do I schedule appointment?

[chordtones 3]

The visa was issued on feb 4th, and we received a email yesterday that it is ready for pickup at the document delivery location: Loga corporate -Rua Humaita 275

The same place as our biometric interview was. We chose to pick up the visa/passport because it seemed like a good idea at the time, the approval processes ended up taking another 4+ months, we now wish we just had it sent in the mail. I was told by two people at the US phone number that we need a appointment to pick up the visa. I did not have any directions from the embassy in the email that included the tracking number. In the portal the status is ready for pick up. I do not see any way of scheduling a appointment other than through follow up action: send additional documents, which gives me the option of scheduling a appointment at this Rua Humaita 275 building. We are trying to schedule picking up the visa with flights from Natal to Rio and, Rio to the US. I have sent emails but have not received any direct answer. Does anybody know if appointment is needed? Would it be a problem if I scheduled a appointment using the follow up action, send additional documents?

Thanks in advance>

[Chancy 6,241]

16 hours ago, chordtones said:

Does anybody know if appointment is needed?

 

The folks in this thread might know --

 

 

[Kelbets 14]

On 2/17/2022 at 10:39 AM, Chancy said:

 

The folks in this thread might know --

 

 

In Brazil, yes an appointment is needed to pick up the passport/visa at the consulate. Some people have it shipped directly to their home instead though.