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chiks24

Has 'Ask Emma' been having connection problems this week? Had disconnected me twice after waiting for an hour and getting to a representative!

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Filed: AOS (pnd) Country: Pakistan
Timeline
Posted

The first time I was 36 in queue and the second time I was 16.

 

After being connected to a rep/agent, saying "hi" and being asked to verify name/DoB/address, it shows me "problems processing last request" and then the annoying Disconnected from Live Chat. Am I the only one experiencing this?

Screenshot (508).png

  • 1 month later...
Filed: K-1 Visa Country: Philippines
Timeline
Posted
  On 7/2/2021 at 10:52 PM, chiks24 said:

The first time I was 36 in queue and the second time I was 16.

 

After being connected to a rep/agent, saying "hi" and being asked to verify name/DoB/address, it shows me "problems processing last request" and then the annoying Disconnected from Live Chat. Am I the only one experiencing this?

Screenshot (508).png

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Having the same issues today. Site connects to live agent then they disconnect before I can answer the question. It has happened 5 times in a row. Same response you have posted.

  • 9 months later...
 
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