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wd250g

MY USCIS mailbox problem (All messages gone)

By wd250g in USCIS Service Centers

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Quarknase Proficient

Quarknase   1,072

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Filed: F-2A Visa Country: Iraq
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9 minutes ago, wd250g said:

Has anyone encountered this situation?
In my My USCIS mailbox, all the letters are gone.

3.JPG

Letters should be under documents directly in the related case, not in the mailbox.

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Na kiss Rookie

Na kiss   4

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I have that problem as well, and have sent them messages twice on yesterday, that are not showing in my inbox either.  I sent one of them to tech support, and when I awakened this morning and checked my email, I was informed that I had a message from USCIS well after hours, and when I went into my USCIS account, all I’m shown is a LEGAL DISCLAIMER, and no messages, or responses.  And it still shows in red, that I have 1 messages in my inbox, even after I’ve opened it countless times, and saw nothing, but the Disclaimer.

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Na kiss Rookie

Na kiss   4

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And all the messages were previously showing, IN MY INBOX up until early yesterday.  So, there is indeed a problem, I just don’t know what it is at the present moment.  But do intend to find out once they open this morning.  My messages have NEVER been under DOCUMENTS, but in my INBOX, where I send and receive messages.

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Na kiss Rookie

Na kiss   4

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I have called, no resolution, sent multiple messages, still no resolution.  So, I sent a final message this evening, and am waiting to see if it gets resolved by tomorrow.  I did receive two emails, from them, and the alerts show in red on the menu, but when I go into my inbox, it is still completely blank, yet it still shows an alert in red for the two messages from them, whenever I close my inbox.  Apparently, they are trying to resolve it, but I am just unable to find out anything, since nothing is showing in my inbox.  Will update whenever I get positive feedback and a resolution!  Good luck everyone!

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Ryan H Grand Master

Ryan H   3,790

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Filed: Lift. Cond. (apr) Country: China
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Moved from IR-1/CR-1 Process & Procedures to USCIS Service Centers forum.

Our journey:

Spoiler

September 2007: Met online via social networking site (MySpace); began exchanging messages.
March 26, 2009: We become a couple!
September 10, 2009: Arrived for first meeting in-person!
June 17, 2010: Arrived for second in-person meeting and start of travel together to other areas of China!
June 21, 2010: Engaged!!!
September 1, 2010: Switched course from K1 to CR-1
December 8, 2010: Wedding date set; it will be on February 18, 2011!
February 9, 2011: Depart for China
February 11, 2011: Registered for marriage in Wuhan, officially married!!!
February 18, 2011: Wedding ceremony in Shiyan!!!
April 22, 2011: Mailed I-130 to Chicago
April 28, 2011: Received NOA1 via text/email, file routed to CSC (priority date April 25th)
April 29, 2011: Updated
May 3, 2011: Received NOA1 hardcopy in mail
July 26, 2011: Received NOA2 via text/email!!!
July 30, 2011: Received NOA2 hardcopy in mail
August 8, 2011: NVC received file
September 1, 2011: NVC case number assigned
September 2, 2011: AOS invoice received, OPTIN email for EP sent
September 7, 2011: Paid AOS bill (payment portal showed PAID on September 9, 2011)
September 8, 2011: OPTIN email accepted, GZO number assigned
September 10, 2011: Emailed AOS package
September 12, 2011: IV bill invoiced
September 13, 2011: Paid IV bill (payment portal showed PAID on September 14, 2011)
September 14, 2011: Emailed IV package
October 3, 2011: Emailed checklist response (checklist generated due to typo on Form DS-230)
October 6, 2011: Case complete at NVC
November 10, 2011: Interview - APPROVED!!!
December 7, 2011: POE - Sea-Tac Airport

September 17, 2013: Mailed I-751 to CSC

September 23, 2013: Received NOA1 in mail (receipt date September 19th)

October 16, 2013: Biometrics Appointment

January 28, 2014: Production of new Green Card ordered

February 3, 2014: New Green Card received; done with USCIS until fall of 2023*

December 18, 2023:  Filed I-90 to renew Green Card

December 21, 2023:  Production of new Green Card ordered - will be seeing USCIS again every 10 years for renewal

 

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Nader Newbie

Nader   0

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Ok so finally I reached USCIS services team. They told me that there is an issue with messages affecting many users on the USCIS portal and they are working on solving the issue. 
 

They did not give a timeline on when this could be sorted and advised to login again in couple of days and check. 

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