NVC Rejected Certificates

[FabiC 0]

Hello, 

We're at NVC stage and they rejected my husband's birth certificate and our marriage certificate for the second time. I don't know what could be wrong with certificates. I thought by sending new certificates with the new formats they would accept them but today I checked and they got denied. 

I send the his birth certificate and notarized translation, the same with marriage certificate. 

VERY IMPORTANT QUESTION: The certificates HAVE to be send in COLOR? 

I send them in black & white... 

Anybody that could tell me if they had this problem before?  please help

[Duke & Marie 1,389]

Send them in colour ensuring all edges and corners of the documents are visible front and back of each page

[FabiC 0]

1 minute ago, Duke & Marie said:

Send them in colour ensuring all edges and corners of the documents are visible front and back of each page

They have to be in color?  Because I don't know what else could be wrong with birth and marriage certificate. They are original and have all signatures and everything. I feel helpless since they got rejected twice and I don't know what could be wrong. Thanks for answering. 

[Duke & Marie 1,389]

3 minutes ago, FabiC said:

They have to be in color?  Because I don't know what else could be wrong with birth and marriage certificate. They are original and have all signatures and everything. I feel helpless since they got rejected twice and I don't know what could be wrong. Thanks for answering. 

They reject for the slightest thing, it’s kind of a lottery and depends on who’s looking at it, some will accept and some will decline the same documents... all you can do is not give them any reason to do so.. 

 

try taking a photo front/back of each document, and crop it so all edges and corners are visible then upload.. worked for me after rejection of police certificates 

Edited May 16, 2020 by Duke & Marie

[USArmyVet 3]

Scans MUST be in color.

 

https://travel.state.gov/content/travel/en/us-visas/immigrate/the-immigrant-visa-process/step-8-scan-collected-documents.html