Jump to content
Soon To Be Mrs. T

What is the best way to contact the USCIS?

16 posts in this topic

Recommended Posts

What is the best way to contact the USCIS?

 

Has anyone tried the Online Messaging/E-Request Tool?

 

It seems like most people call the USCIS Contact Center. What is the best time to call? How long does it usually take to speak to a representative? Can I (the beneficiary) call?

 

My fiancé and I want to contact the USCIS to make sure that they have the correct mailing address. (We did not receive the NOA1 Letter. We understand that it is not important but we want to make sure that all is well before our time for NOA2 comes.)

 

Thank you!

Edited by Soon To Be Mrs. T

Share this post


Link to post
Share on other sites
7 minutes ago, Falcon Cara said:

Did you try the USCIS website?

 

https://www.uscis.gov/

Yes, https://www.uscis.gov/contactcenter. We are just wondering which one of the options is the best way to contact the USCIS.

Edited by Soon To Be Mrs. T

Share this post


Link to post
Share on other sites

When did you mail the application? Did they cash check? Did your fiancé keep a copy of application? He can check its accuracy. Be patient, everything is a bit longer now. 


N400

12/06/2014: Package filed

12/31/2014: Fingerprinted

02/06/2015: In-Line for Interview

04/15/2015: Passed Interview

05/05/2015: Oath letter was sent

05/22/2015: Oath Ceremony

Share this post


Link to post
Share on other sites
3 minutes ago, NancyNguyen said:

When did you mail the application? Did they cash check? Did your fiancé keep a copy of application? He can check its accuracy. Be patient, everything is a bit longer now. 

We got the NOA1 Text Message. We just want to make sure that the USCIS has the correct mailing address.

Share this post


Link to post
Share on other sites
16 minutes ago, Soon To Be Mrs. T said:

We got the NOA1 Text Message. We just want to make sure that the USCIS has the correct mailing address.

If there is an USCIS close to your fiance he can do an infopass and talk to someone in person, of course there is calling or emailing.   Lots of options.   

 

There is also an online contact service, there is even a section for IF you did not receive a notice in the mail:  https://egov.uscis.gov/e-request/Intro.do

 

 

https://www.uscis.gov/about-us/contact-us


Hank

"Chance Favors The Prepared Mind"

 

 

HandArrow.gif       Visa Process at USEM for the Philippines;  https://www.visaconnection-philippines.com/us-embassy-usem.html

Share this post


Link to post
Share on other sites
20 minutes ago, Soon To Be Mrs. T said:

We got the NOA1 Text Message. We just want to make sure that the USCIS has the correct mailing address.

I would try the online thing first, and if didn't work I would call.

 

I called them a couple times in the past, there were helpful, They didn't have the online chat thing back when I contacted them.


ChickBoy

Share this post


Link to post
Share on other sites
38 minutes ago, Hank_ said:

If there is an USCIS close to your fiance he can do an infopass and talk to someone in person, of course there is calling or emailing. 

InfoPass is effectively dead now. One has to call and request it, and then they determine if an appointment is necessary.

https://my.uscis.gov/en/appointment/v2

Quote

If you are inside the United States, you can no longer schedule an appointment online using InfoPass for domestic offices.

 

Edited by geowrian

Timelines:

Spoiler

AOS (I-485 + I-131 + I-765):

9/25/17: sent forms to Chicago

9/27/17: received by USCIS

10/4/17: NOA1 electronic notification received

10/10/17: NOA1 hard copy received. Social Security card being issued in married name (3rd attempt!)

10/14/17: Biometrics appointment notice received

10/25/17: Biometrics

1/2/18: EAD + AP approved (no website update)

1/5/18: EAD + AP mailed

1/8/18: EAD + AP approval notice hardcopies received

1/10/18: EAD + AP received

9/5/18: Interview scheduled notice

10/17/18: Interview

10/24/18: Green card produced notice

10/25/18: Formal approval

10/31/18: Green card received

 

K-1:

Spoiler

I-129F

12/1/17: sent

12/14/17: NOA1 hard copy received

3/10/17: RFE (IMB verification)

3/22/17: RFE response received

3/24/17: Approved!

3/30/17: NOA2 hard copy received

 

NVC

4/6/2017: Received

4/12/2017: Sent to Riyadh embassy

4/16/2017: Case received at Riyadh embassy

4/21/2017: Request case transfer to Manila, approved 4/24/2017

 

K-1

5/1/2017: Case received by Manila (1 week embassy transfer??? Lucky~)

7/13/2017: Interview: APPROVED!!!

7/19/2017: Visa in hand

8/15/2017: POE

 

 

Share this post


Link to post
Share on other sites
1 hour ago, geowrian said:

InfoPass is effectively dead now. One has to call and request it, and then they determine if an appointment is necessary.

https://my.uscis.gov/en/appointment/v2

 

Well isn't that a catch 22!   Can only schedule an infopass if you are outside the USA, and then USCIS closes most of the foreign USCIS offices ....   :lol:  


Hank

"Chance Favors The Prepared Mind"

 

 

HandArrow.gif       Visa Process at USEM for the Philippines;  https://www.visaconnection-philippines.com/us-embassy-usem.html

Share this post


Link to post
Share on other sites
2 hours ago, Hank_ said:

Well isn't that a catch 22!   Can only schedule an infopass if you are outside the USA, and then USCIS closes most of the foreign USCIS offices ....   :lol:  

Sounds about par for the course...... B-)


Completed: K1/K2 (271 days) - AOS/EAD/AP (134 days) - ROC (279 days)

"Si vis amari, ama" - Seneca

 

 

 

Share this post


Link to post
Share on other sites
7 hours ago, Soon To Be Mrs. T said:

What is the best way to contact the USCIS?

 

Has anyone tried the Online Messaging/E-Request Tool?

 

It seems like most people call the USCIS Contact Center. What is the best time to call? How long does it usually take to speak to a representative? Can I (the beneficiary) call?

 

My fiancé and I want to contact the USCIS to make sure that they have the correct mailing address. (We did not receive the NOA1 Letter. We understand that it is not important but we want to make sure that all is well before our time for NOA2 comes.)

 

Thank you!

Be sure to also file a proper change of address with USPS.

Quote

Change of Address Information

We strongly encourage you to update your address with USCIS to ensure you receive all correspondence and benefits from us in a timely manner and avoid possible delays related to your case.

Changing your address with the U.S. Postal Service will not change your address with USCIS. Please update your information with both USCIS and USPS.

REF: https://www.uscis.gov/addresschange

 


Completed: K1/K2 (271 days) - AOS/EAD/AP (134 days) - ROC (279 days)

"Si vis amari, ama" - Seneca

 

 

 

Share this post


Link to post
Share on other sites
7 hours ago, FreyandRyan said:

I called yesterday to confirm an address change. They were nice and helpful. I called around 9AM EST and waited about a half hour for someone. 

We called yesterday to confirm an address change and they said it can take 30 days??

 

Is this correct? luckily I checked our old PO box yesterday and our AP approval was in there.

We changed our address 3 weeks ago.

We did change with USPS prior to this also.

 

Btw normally call the 1800 # and ask for a Tier 2 agent.

Edited by clw654321

Share this post


Link to post
Share on other sites
5 minutes ago, clw654321 said:

We called yesterday to confirm an address change and they said it can take 30 days??

 

Is this correct? luckily I checked our old PO box yesterday and our AP approval was in there.

We changed our address 3 weeks ago.

We did change with USPS prior to this also.

 

Btw normally call the 1800 # and ask for a Tier 2 agent.

We are in the NOA1 waiting for NOA2 phase. I mailed a hard copy letter asking for an address change and was confirming they received it and updated our I-129F

Share this post


Link to post
Share on other sites
1 minute ago, FreyandRyan said:

We are in the NOA1 waiting for NOA2 phase. I mailed a hard copy letter asking for an address change and was confirming they received it and updated our I-129F

All you can do is change it with USPS, change it with USCIS, and call to verify.

 

We have changed with both of them but they still can not verify it yet. It is annoying. Also they are trying to send it to our old physical address and not the PO Box we listed so it will not even forward to the new address (that we have already updated it to). It is frustrating, their system is messed up.

Share this post


Link to post
Share on other sites
 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
- Back to Top -


Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
×
×
  • Create New...