California family booted from Delta Air Lines flight after refusing to give up son's seat

[The Nature Boy 7,659]

14 minutes ago, OriZ said:

“You're saying you're gonna give that away to someone else when I paid for that seat? That's not right,” Schear tells the Delta employee.

 

What a moron. Unless they paid for the other seat as well on the plane he did board, they already got their money's worth. It's not two for the price of one. I also find it quite ironic that they purchased tickets on united to leave the next day.

I don't fly a lot, so what you are, saying is Delta let him take the earlier flight instead of the later flight and did not charge him for two tickets. In other words,  he had already used his ticket ? 

[OriZ 3,165]

18 minutes ago, Nature Boy Flair said:

I don't fly a lot, so what you are, saying is Delta let him take the earlier flight instead of the later flight and did not charge him for two tickets. In other words,  he had already used his ticket ? 

I'm not saying that's what actually happened, I'm speculating in lieu of more details at this point, since it would make sense. And if that is what actually happened the parents are wrong.

 

My wife and I were flying back to Burlington from Milwaukee once and in Newark which is where our connection was our plane actually landed early. The next flight was about to leave in like 10 minutes and ours wasn't for another 40 minutes. We didn't want to wait so we went to the gate and asked if there was room, they said yes, we were on. Our seats on the next flight obviously don't belong to us anymore.

[The Nature Boy 7,659]

30 minutes ago, OriZ said:

I'm not saying that's what actually happened, I'm speculating in lieu of more details at this point, since it would make sense. And if that is what actually happened the parents are wrong.

 

My wife and I were flying back to Burlington from Milwaukee once and in Newark which is where our connection was our plane actually landed early. The next flight was about to leave in like 10 minutes and ours wasn't for another 40 minutes. We didn't want to wait so we went to the gate and asked if there was room, they said yes, we were on. Our seats on the next flight obviously don't belong to us anymore.

Gotcha 

[Cyberfx1024 7,980]

 

I'm not saying that's what actually happened, I'm speculating in lieu of more details at this point, since it would make sense. And if that is what actually happened the parents are wrong.

 

My wife and I were flying back to Burlington from Milwaukee once and in Newark which is where our connection was our plane actually landed early. The next flight was about to leave in like 10 minutes and ours wasn't for another 40 minutes. We didn't want to wait so we went to the gate and asked if there was room, they said yes, we were on. Our seats on the next flight obviously don't belong to us anymore.

Totally agree we do not have the whole details yet of this situation. I did not think that the older son just changed his flight to an earlier time, thus that seat would have been used up. I was thinking that they bought and paid for their son to go on the earlier flight, and just checking their younger son using their older son's seat. But as of right now there is too little information given out and too many details not being forthwrit.

[OriZ 3,165]

 

Totally agree we do not have the whole details yet of this situation. I did not think that the older son just changed his flight to an earlier time, thus that seat would have been used up. I was thinking that they bought and paid for their son to go on the earlier flight, and just checking their younger son using their older son's seat. But as of right now there is too little information given out and too many details not being forthwrit.

I sure hope they didn't pay for the second ticket as there is usually no need, unless it was some kind of emergency and other planes were full but right now i'm assuming he just decided for whatever reason to go back sooner if possible and it was possible. If I'm wrong, they're still suckers, unless it was an emergency.

[Dashinka 25,881]

 

I sure hope they didn't pay for the second ticket as there is usually no need, unless it was some kind of emergency and other planes were full but right now i'm assuming he just decided for whatever reason to go back sooner if possible and it was possible. If I'm wrong, they're still suckers, unless it was an emergency.

Again, pure speculation, but I wonder if they sent the 18 yr old ahead with a second ticket (I haven't heard what airline he was on) hoping that the flight he, his wife and two toddlers were on wasn't oversold and he wouldn't have to hold his toddler for the 5+ hour flight?  When the older son went home early if it was not on Delta, the father should have contacted Delta and either pay the fee to change the name (if possible), or at the very least cancel the older son's ticket for which he would have most likely received credit for later use (for a fee of course).

 

 

[OriZ 3,165]

 

Again, pure speculation, but I wonder if they sent the 18 yr old ahead with a second ticket (I haven't heard what airline he was on) hoping that the flight he, his wife and two toddlers were on wasn't oversold and he wouldn't have to hold his toddler for the 5+ hour flight?  When the older son went home early if it was not on Delta, the father should have contacted Delta and either pay the fee to change the name (if possible), or at the very least cancel the older son's ticket for which he would have most likely received credit for later use (for a fee of course).

 

 

Yeah, in that case they should have known as far as the airline is concerned it does not matter if it's a family member or not, for all intents and purposes that was a no show unless they consulted with Delta ahead of time and they gave them the go ahead which in that case Delta would be in the wrong. I just assumed he hopped on an earlier Delta flight because that's what I'm used to I guess. 

[Dashinka 25,881]

 

Yeah, in that case they should have known as far as the airline is concerned it does not matter if it's a family member or not, for all intents and purposes that was a no show unless they consulted with Delta ahead of time and they gave them the go ahead which in that case Delta would be in the wrong. I just assumed he hopped on an earlier Delta flight because that's what I'm used to I guess. 

Absolutely.

[Cyberfx1024 7,980]

So now Delta has "apologized" to the family, also more details have come out about the incident. So it does look like the seat was the man's older son seat, but he went and paid for an earlier flight for his son so that the younger one could sleep in his car seat. The flight attendant was saying that according to law that even though he bought the seat, checked in, and boarded, he could not remain on the plane because Federal Law states the name must match the name on the ticket. 

[IAMX 3,055]

 

So now Delta has "apologized" to the family, also more details have come out about the incident. So it does look like the seat was the man's older son seat, but he went and paid for an earlier flight for his son so that the younger one could sleep in his car seat. The flight attendant was saying that according to law that even though he bought the seat, checked in, and boarded, he could not remain on the plane because Federal Law states the name must match the name on the ticket. 

.. and yet they often overbook and cause people to lose their seats, despite the name matching the name on the ticket. Amazing.

 

If the guy paid for another ticket for his older son, it means he still had paid for that seat. While he should have done his due diligence in declaring his paid seat for his infant child, the airline kicking him off is just stupid. I can't imagine my reaction if this happened to me.

[Cyberfx1024 7,980]

 

.. and yet they often overbook and cause people to lose their seats, despite the name matching the name on the ticket. Amazing.

 

If the guy paid for another ticket for his older son, it means he still had paid for that seat. While he should have done his due diligence in declaring his paid seat for his infant child, the airline kicking him off is just stupid. I can't imagine my reaction if this happened to me.

Unless he tried to do that and they tried to charge him for it. He probably then said "hey let's try this and see if it works out".

 

http://myfox8.com/2017/05/04/delta-sorry-for-booting-family-off-a-plane-over-seating-mix-up/

[bcking 3,157]

 

So now Delta has "apologized" to the family, also more details have come out about the incident. So it does look like the seat was the man's older son seat, but he went and paid for an earlier flight for his son so that the younger one could sleep in his car seat. The flight attendant was saying that according to law that even though he bought the seat, checked in, and boarded, he could not remain on the plane because Federal Law states the name must match the name on the ticket. 

Baesd on what new information is out it doesn't look like the father shared his plan with Delta though, and that is the problem.

 

It seems like he just figured "Well now we will have an empty seat next to us, so we can use that for our son" without telling Delta either by phone earlier that day, or in person during check in that it was their intention.

 

So I still think Delta was completely in their right to put someone who is on standby into that seat. THe person assigned to the seat did not check in for the flight, and did not present for boarding. Of course they didn't have to kick the family off the plane, but the baby would have had to sit in their lab as they had originally planned.

[8bit_Theatre 64]

 

Of course they didn't have to kick the family off the plane, but the baby would have had to sit in their lab as they had originally planned.

And that is why Delta is probably apologizing. The family eventually agreed to have him sit on a lap but they kicked them off anyway.

[OriZ 3,165]

 

Baesd on what new information is out it doesn't look like the father shared his plan with Delta though, and that is the problem.

 

It seems like he just figured "Well now we will have an empty seat next to us, so we can use that for our son" without telling Delta either by phone earlier that day, or in person during check in that it was their intention.

 

So I still think Delta was completely in their right to put someone who is on standby into that seat. THe person assigned to the seat did not check in for the flight, and did not present for boarding. Of course they didn't have to kick the family off the plane, but the baby would have had to sit in their lab as they had originally planned.

Yup.

[Dashinka 25,881]

 

Baesd on what new information is out it doesn't look like the father shared his plan with Delta though, and that is the problem.

 

It seems like he just figured "Well now we will have an empty seat next to us, so we can use that for our son" without telling Delta either by phone earlier that day, or in person during check in that it was their intention.

 

So I still think Delta was completely in their right to put someone who is on standby into that seat. THe person assigned to the seat did not check in for the flight, and did not present for boarding. Of course they didn't have to kick the family off the plane, but the baby would have had to sit in their lab as they had originally planned.

Sounds like the father might not have been a seasoned traveler.