Having a lot of trouble with the NVC

[musicalmartini 0]

1) On June 8th 2014 USCIS notified us that they had received and routed our I-130 petition to the Texas Service Center.

2) On November 16th 2014 USCIS approved my wife's petition and forwarded it to the NVC.

3) On January 15th 2015 NVC assigned me a case number sent me instructions.

4) On January 16th 2015 I paid the AOS fee.

5) On March 2nd 2015 NVC sent me a notice that they had received my AOS and IV support materials.

6) On April 6th 2015 I received a notice that I had not provided this years tax documents, they did not like the fact that I sent then a receipt that I had filed an extension with the IRS. I sent these in that day.

7) On April 8th 2015 I paid the IV fee.

8) On April 8th 2015 I received a notice that they got my newly filed taxes for the 2014 fiscal year.

9) On or around April 11th 2015 Anahit filled out the DS-260 IV form online.

10) On May 7th 2015 I received a notice stating that the NVC had lost my wife's Police Certificate copy. I have a copy of the whole package I sent to them and confirm that this was an error on their part. I re-sent this that day.

11) On May 15th 2015 I received a confirmation that they had received the re-sent police certificate.

It has been 419 days since I filed the original I-130 petition.

It has been 115 days since the NVC confirmed receiving my tax documentation for the 2014 fiscal year (bullet #8). I have called and asked several times to know if this is ok and heard that it has not been processed yet.

It has been 78 days since the NVC confirmed receiving the re-sent police certificate (bullet #11). I have called several times to know if this has been processed and was told it has not been processed yet.

On June 24th I got through to a representative she said processing should happen around 30 days after confirmation and flagged this case to be looked at by a supervisor... On their mail, the NVC states a processing time of (at least) 60 days. Both of these documents have gone well over 60 days.

I have tried several times in the last week to call and talk to a supervisor with no luck. I was supposed to receive a call from one but I am still waiting....

I called a representative and they told me once a case has been flagged to be seen by an NVC supervisor it can take up to 42 days. Its been 41 days from June 24th!!!!

Anyone have any tips?

I am really getting frustrated!

[oluandolu 12]

Don't mind those NVC representatives. They just throw some number of days at your face as if it means nothing. The next time you get through to a customer rep, insist you would like to talk to a supervisor. I have had the same issue with NVC but each time I spoke with a supervisor, they seem to get my issue fixed right away.

[MARY1981 3]

i guess its just our luck , for some reason all armenian cases are delayed,,,,i am in the same boat and i am going crazy already

[TBoneTX 43,022]

*** Thread moved from CR-1 Process forum to the CR-1 Case Progress subforum. ***

[mallafri76 1,012]

A lot of people are having troubles with NVC. It's not an Armenian thing, it's an NVC thing.

My husband and I have been stuck at NVC since end of February, so five months and counting now. I submitted my DS-260 on April 25th, it hasn't been reviewed for 100 days... We were also put for supervisor review around the same time as you and still waiting to hear something. Supervisor review takes about 45 days, which means we should hear something next week. In theory...

In my opinion, NVC is the hardest part of this whole journey, if you're unlucky and get the wrong person reviewing your case. With the wrong person, documents can be lost, wrong checklists can be sent or you can get checklisted for something you know others have got case complete for. You've just got to deal with it because there is nothing you can do about it. As wrong as it is, NVC has a lot of power, your case will not be scheduled for an interview until they say so. What I've learnt from NVC is to just do what they ask and NEVER EVER get put on supervisor review.

Hope we all hear something very soon.

[Boss78 1]

I totally agree with you Mallafari76. I had lots of issue with NVC and finally my case was complete and my mom had her interview date. I know how you guys feel because i have been through it. Just pray, keep fait. Finally that's what i did and i got through. NVC is the worst government agency i have seen in US. There is no accountability for what they do. Representatives are so rude, and people that are review our cases most of time don't even know what they are doing. Hang in there guys, it will all be worth

[oluandolu 12]

A lot of people are having troubles with NVC. It's not an Armenian thing, it's an NVC thing.

My husband and I have been stuck at NVC since end of February, so five months and counting now. I submitted my DS-260 on April 25th, it hasn't been reviewed for 100 days... We were also put for supervisor review around the same time as you and still waiting to hear something. Supervisor review takes about 45 days, which means we should hear something next week. In theory...

In my opinion, NVC is the hardest part of this whole journey, if you're unlucky and get the wrong person reviewing your case. With the wrong person, documents can be lost, wrong checklists can be sent or you can get checklisted for something you know others have got case complete for. You've just got to deal with it because there is nothing you can do about it. As wrong as it is, NVC has a lot of power, your case will not be scheduled for an interview until they say so. What I've learnt from NVC is to just do what they ask and NEVER EVER get put on supervisor review.

Hope we all hear something very soon.

My DS-260 was also put under supervisor review but I refused to listen to the same old story representatives tell people. I demanded to speak with a supervisor after a rep told me it takes 45 days. Fortunately, the rep transferred me to a supervisor (some of them will not transfer you). When I spoke with the supervisor, he asked me if I had filled out DS260 and I replied "yes" and then he told me he would review it. That same day, I got my long awaited "case complete".

This is to show you that sometimes, nothing happens on your case until you speak with a supervisor.

Good luck to you!

Edited August 2, 2015 by oluandolu

[musicalmartini 0]

Just an update:

Still nothing. A supervisor said she would personally handle it.

My two sentator's offices have no response from USCIS, and still nothing from my local congressman's office.

On top of all of this I call the NVC every other day.

This is getting really really frustrating!

How can this section of the government be lacking so little accountability?

[Flora Lau Mendez 5]

Did you request to speak to a supervisor just like that and they put you through? Every time when my husband asked to speak to a supervisor, the answer is always 'all the supervisors are at a meeting and none is available at the moment blah blah blah...'

My DS-260 was also put under supervisor review but I refused to listen to the same old story representatives tell people. I demanded to speak with a supervisor after a rep told me it takes 45 days. Fortunately, the rep transferred me to a supervisor (some of them will not transfer you). When I spoke with the supervisor, he asked me if I had filled out DS260 and I replied "yes" and then he told me he would review it. That same day, I got my long awaited "case complete".

This is to show you that sometimes, nothing happens on your case until you speak with a supervisor.

Good luck to you!

[oluandolu 12]

Did you request to speak to a supervisor just like that and they put you through? Every time when my husband asked to speak to a supervisor, the answer is always 'all the supervisors are at a meeting and none is available at the moment blah blah blah...'

Yes, most of the time I got transferred over because I insisted to be put on hold even if it took 2 hours. After telling them that, they would ask me to hold on for a while and then come back to connect me to a supervisor.

[Tohsen0 0]

i guess its just our luck , for some reason all armenian cases are delayed,,,,i am in the same boat and i am going crazy already

I had my case complete in April and we are also waiting for an interview day I'm sure that's not good news since they schedule it according to case complete date, but nonetheless you are not alone.